Response from YUMEI
Response from YUMEI – Clarification
I am a sales representative at YUMEI, and I would like to respond to CNCEXPERT’s review and clarify what actually happened.
We manufactured the samples strictly according to the drawings and requirements provided by the customer. After production, we proactively sent photos to the customer for confirmation. Only then did the customer point out that a specific area should have been processed by EDM.
However, there was no EDM requirement on the drawing or in our previous communication. As a manufacturer, we cannot guess requirements that were never communicated to us.
Nevertheless, we actively tried to solve the issue by offering to re-quote the EDM process and remake the samples. Unfortunately, the customer refused this solution and did not continue constructive communication.
We respect our customers, but we also believe that technical requirements must be clearly communicated. And we invite everyone to judge the situation based on the facts.
We also noticed that CNCEXPERT has posted similar complaints about several other Chinese manufacturers, claiming that samples did not meet the drawings and requesting repeated free remakes. Based on what we have seen, the common issue appears to be that certain requirements were not clearly communicated in advance and were raised only after the samples were completed.