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YPP Lettings Reviews 

194
•
TrustScore 4.5 out of 5

4.4

Student Housing Center
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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and professional during property viewings and maintenance visits. People also note that the overall service is efficient, with team members going above and beyond to ensure everything is properly fixed. Reviewers appreciate the warm interactions and polite demeanor of employees who handle daily tasks with great care. However, some customers also noted experiencing poor communication, confusing procedures, and inadequate handling of complaints from the office team. Reviewers mentioned that certain maintenance issues remained unresolved for months, and promised repairs were occasionally neglected before move-in.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting helpful and welcoming team members... See more

Service

Customers had positive experiences with service, frequently praising the friendly, prompt, and reliable... See more

Customer service

Consumers find customer service to be mixed, as some reviewers experience extreme distress due to... See more

Location

Reviewers highlight ambiguous aspects of location, expressing mixed experiences regarding property access and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Mark H is very professional, helpful and friendly as well. He managed to fix most of the problems that were reported, while he helped us to report others as well. Shout out to him. And thank you so mu... See more

Rated 5 out of 5 stars

Sister Nikki Cheung is really such a kind person! I just moved to Oasis Residence and encountered some problems. Sister Nikki Cheung at the front desk helped me deal with them very patiently—she told... See more

Rated 5 out of 5 stars

Alex has been very kind and thoughtful throughout the whole flat maintenance process which was carried out during my working from home hours. He showed impressive attention to detail and he was very c... See more

Rated 5 out of 5 stars

I have had a few issues when I first moved into Castello Court, which I reported straight away. All of these problems have since been resolved with the help of Kevin Mau and Alicia, who have both been... See more

Company details

  1. Student Housing Center
  2. Educational Institution
  3. Real Estate Rental Agency
  4. Student Dormitory

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

194 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(194)

58 reviews in the last 12 months

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Rated 5 out of 5 stars

Good maintenance

I had a ceiling issue, and luckily, Jason Boyles was the maintenance person who came to fix it. He was very friendly, communicative, and did an outstanding job.

11 October 2024
Unprompted review
Rated 5 out of 5 stars

Shelley is a star

Live Oasis St Albans Place is a lovely building, beautiful sitting areas and rooms.

Shelley has been wonderful and is super friendly, so lovely to be around and chat too.

1 October 2024
Unprompted review

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