YourSurprise Reviews 

Purchased a personalized ball, two actually. I feel like I've been robbed, 23 euro each excluding delivery. When the balls came their quality is terrible, couple of euro if even from china, the personalisation is preprinted and stuck on the ball and the balls themselves have come slightly deformed. Won't buy from here again.

Ordered a personalised gift from them for my workplace secret santa. Got email confirmation the package was sent. Package never arrived, tracking never updated. Contacted chat and they never sent it, had to scramble for a new basic gift. Very disappointing and would not buy from them again.

Not really what I expected. It is in fact just a sleeve round a normal Toblerone. I expected a customised package. Photos and extra text are not on the outside as I expected too. Lot of money for a cardboard sleeve so wouldn't bother again. Plus got a, (comma) instead of possessive apostrophe '.

I ordered August 3/2024
Until today day Dec 15/2024
Didn’t receive anything or follow up on the issue

I’m giving one star to this company as I have to write the review I had a choice they would get zero! My experience of ordering from this company was horrendous my order arrived opened to my work address, my work address was on it and phone number an error on my part forget to put my full name but the company had my details as invoice was emailed to me so no excuse for them not to add it I contacted them 3 times for an explanation what I was met with was it was turned around on me blaming me that I didn’t put my name on it and no explanation as to why they didn’t include my name as they had all my details no explanation as to why my package was opened I paid almost 40 euro I was offered 20 percent discount on my next order and a refund of 6 delivery charge what a joke I am still none the wiser why they didn’t include my name or why it was opened my advice do not order from this company they clearly don’t check all details prior to order being sent and if your package arrives opened that’s your problem they will blame you!! They will take your money very fast though and I’m sure if there was an error with payment they would contact me quicker than it took for them to reply to my complaint!

As for yer customer reply Linda after I posted the review no ye didn’t do everything ye could to help me ye were very unhelpful ye didn’t care ye got paid and I hope my review makes people think twice about buying anything from the company so ye can keep yer pathetic reply ye weren’t as quick to reply when I purchased yer products and had issues!!

I can honestly say this company have been an absolute pleasure to deal with from day one. Leading up to Christmas I have had several issues with companies with regards to wrong orders being sent out, even no orders sent out at all with payment being made in full etc. This is an honest review of my recent experience.

Ordered oven gloves with wife’s initials on them. Used online tool to show where I wanted them, how big and what colour. Eventually arrived a week late. One initial was in white on one glove and black on the other!!! Put in wrong place, and not in the size lettering I ordered. Poor quality lettering that will come off after a few washes. No good as a present unfortunately and a loss of £28.

I got in touch with the customer service team on two occasions- firstly to change the shipping address and then due to a misprinted personalisation (the only reason for dropping a star). Both times I got through to a real person almost immediately who were so lovely, helpful and efficient. When dealing with the misprint, they found all my details through my phone number (no messing about with silly reference numbers etc) and was able to re-order me the product in less than 2 mins. The item itself (a personalised water bottle with bamboo lid) is absolutely perfect bar the misprint, and I cannot wait to gift the new one to my boyfriend

order 23541123,

the estimated date has already passed, it was the 9th, it was ordered a week and a half apart and it hasn't arrived yet, the tracking link doesn't work, only when I contact support. The product according to the support is still in Barcelona, ​​I'm from Portugal. THE DATE HAS ALREADY PASSED, WHY DO I WANT THE GIFT NOW? thanks

Everything was good, even for a foreigner

Love them! I ordered and they arrived in a week

I bought a thermal mug from Surprise.nl, expecting decent quality since it’s advertised as suitable for hot drinks. However, the product is mostly made of plastic, which doesn’t seem appropriate for something marketed as a thermos. I’m really disappointed with the quality. it feels cheap and not worth the money. Definitely not what I was hoping for!

I must express my gratitude to Your Surprise who handled my lost package with absolutely amazing support , promt , precise and with a nice & friendly tone .
I will not doubt a second to buy from them again.
Thank you

No luck for me the carrier went on strike the week I was supposed to receive my package but I don’t blame your surprise.nl the most important thing was that customer support was really reactive and they refunded me right away after checking with the carrier so situation like this is not in there power the only thing I could suggest is to propose more carriers option so they don’t loose business this Christmas time for my self I keep a good experience over all and will order again wen the carrier situation changes

Just received my order and I absolutely love it. It's mainly Christmas presents with 1 or 2 bits for myself. Can't recommend enough. Ordered on Sunday night and received Friday morning.

It is great to order 1-2 items for yourself or for your friends, but never - ever order for a company, and use their B2B services. They are sending the items to the wrong address, sending less, than ordered, use wrong company data for the invoices, even if I sent the right one, and never available by phone, and do not answer to the b2b emails. So we got much less products than ordered, have an incorrect invoice, and I can not reach them.

If I could give this a no star I would as at this time there is no sign of my gift and yes it’s all down to the courier apparently!!!! Do they not realise couriers give you updates to your email
I will be expecting a refund

I ordered the product as a birthday gift. The delivery date is said to be between 8 and 13 November, but today, 15 November, I still have not received the item. It's past the recipient's birthday, so it has to be given as belated. I contacted customer service and they pushed the blame to the shipping company. They overpromise on the delivery date, and if the item is not arriving before the promised date, we could not have proceeded to purchase it. Also, before contacting customer service, when I tried to track my product it said no order found, and I paid for it thinking it was a scam.

Amazing!
Delivered exactly on time
Fantastic, good quality , good prices
Will repeat again and again 😊

Awful experience. I ordered a gift 14 days ahead for a birthday, with them promising it would arrive a week before the big day. Not only did it fail to arrive on time, but here I am, even past the delivery date, with no package. Their customer service is equally useless—no idea where the item is, just telling me to "follow protocol" without any actual help.