Your Car Supermarket Reviews 

Went to look at a car and found that Adam wasn't supportive or helpful, couldn't help with trying to negotiate a deal to purchase the car in question. Initially gave me £750 for my car as part exchange but within 5 mins and a mechanics quick look, reduce my car to £500. Explained to me that Director want to lower it to £300. Was told the tracking was out and air con needed re-gassing, both so called faults are £100 at most. To reduce a car by £250/450 is crazy. I had a tyre changed 2 weeks ago and tracking checked. To also be told that Adam (Sales team) has no say in the negotiations a price for the car i was interested in or better the price of the part exchange.

Felt I was brushed off and there was no customer service.

Shame because the car was beautiful and idea for my family, poor sales team or poor Director for not allowing the sales team to sell.

Cash and Adam were helpful and made the experience so easy and enjoyable. Will be buying my next car off them again.

I was looking for a while for a new car. The once I liked was 3 hours away. I was sceptical to pay almost £15.000 on line, but the guys from Your car supermarket made it easy and reliable. They sent me a video and we even talked over WhatsApp and they showed me their beautiful cars in their showroom. The young man who's name is Canon was very helpful and understanding. Made the whole purchase easy and trustworthy. They delivered my car next day exact time as promised in excellent as new condition. No hidden charges just truly excellent customer service. Would highly recommend and many thanks to the whole team.
Oxana.

Never thought buying a car would be so much fun!
Kash was brilliant from start to finish.
We’ll definitely buy from here again.

Thanks Kash and Genevieve for all your help.

Lisa & Jan

Had great service from konan will 100% be using again. Thank you!

Dealt with Kash at the Coventry branch who handled the purchase and handover. Fantastic service and nothing was too much trouble. Went above and beyond to make sure the car was perfect. Great company

Great service from John

Bought our car here and the service we received was outstanding. A bit turbulent with some issues found on the car but I must say that the mechanic Aran has made this journey worth while fixing the car and leaving it in perfect condition.

John was helpful and thorough. Good experience.

I recently bought a car from Your Car Supermarket and had an outstanding experience. Kash, the manager, was absolutely brilliant—friendly, knowledgeable, and went above and beyond to make sure everything went smoothly. The level of service was unbelievable, and I felt genuinely looked after from start to finish. Highly recommended if you’re looking for a hassle-free car buying experience!

Amazing company. Kash and the team are flawless. Love the car but the service was even better.!!! Come here you will not be disappointed

We had an amazing service with Car supermarket team at Coventry. I really appreciate Adam and Kash for their excellent dealings when we bought our Car Ford Kuga. Thank you

Zam and John sorted us a lovely deal. Great part exchange prices aswell! Amazing deal well done lads. Would reccomended. 10/10

I recently bought a car from Your Car Supermarket in Coventry, and I am very happy with the experience. The customer service was excellent from start to finish. The staff were friendly, professional, and very helpful throughout the process. They made everything easy and stress-free. The car I purchased was in great condition and exactly as described. I would highly recommend Your Car Supermarket to anyone looking for a reliable vehicle and top-notch service. Thank you for a smooth and pleasant experience!
Special thanks to the manager Kash for doing amazing job.

Brilliant place. Exceed expectations and the besttt! Service from kash and the team 10/10!!!!

I visited the dealership in Coventry on 14th June and test drove a VW Polo. I subsequently left a deposit with the intention of proceeding with the purchase.

Initially, we were asked to sign a finance agreement, which we did without issue. However, shortly afterwards, we were told a second agreement needed to be signed with a different company, as the original "didn’t go through" - with no clear explanation provided. The new agreement incorrectly recorded the deposit as £1,000, which was different to the value we had paid. When we questioned this, we were simply told by Adam that he had "sorted it." We didn’t feel comfortable signing something in our names that wasn’t accurate, especially when the figures didn’t reflect what we’d actually paid.

To make matters worse, we contacted the original finance company directly and were informed they had not received any request to cancel the initial agreement - it was still active and in the application phase. Meanwhile, we continued to receive repeated pressure from Adam to "sign ASAP", which only added to our concerns.

After further research, we discovered the vehicle was significantly overpriced - listed at £10,000, while comparable models with lower mileage and newer registrations were being advertised for around £5,000. Given the combination of inaccurate paperwork, vague communication, and pricing concerns, we decided not to proceed and requested the return of our deposit.

Initially, we were told on Monday that the refund would take a couple of days. Despite following up several times, the deposit has still not been returned, and I was even asked again to provide my bank details. After further chasing, we were then told the deposit wouldn’t be refunded because the invoice stated it was non-refundable. However, at no point were we provided with an invoice - not in the dealership and not via email. In fact, we were told on the day that the deposit was refundable.

I raised these concerns via email twice since, but have since been completely ignored. While the in person service at the dealership was initially positive, the follow up has been highly unprofessional. My partner received multiple vague and persistent calls and messages, and I was even sent a photo of the car with the caption: “Still waiting for you to take me home, daddy” - an inappropriate and unprofessional attempt to pressure us into proceeding.

The overall experience has been incredibly disappointing - from being pressured to sign inaccurate finance agreements, to misleading pricing, to now being denied a refund we were verbally assured we’d receive. To be told the deposit is non-refundable based on an invoice we were never given - either in person or electronically - is simply unacceptable.

Based on this experience, I cannot recommend this dealership and would strongly urge others to proceed with caution. I will now be escalating this through legal channels and reporting the matter to Trading Standards.

Olivia has been a great help. Good customer service and friendly. Has helped me find a vehicle. Zam has also been a great help in helping me get the best deals and find the best car possible for me

Great experience with Kash in Coventry, very easy process, fast and efficient. Thanks Your Car Supermarket!

Great experience purchasing from your car supermarket Coventry, Kash was very helpful throughout the process and kept me upto date on the progress of the car. Car was in great condition, came with a full mot and was serviced before I picked it up. Great experience

Great customer service and love my new car Big thanks to Jenevive, and zam for helping me out .