Absolutely awful
I bought a canvas on ebay last night, and hadn't received an email with any information on how to go about sending over my photo.
They replied with a patronising generic response this morning and they clearly hadn't read my initial message properly.
I then replied with evidence that I hadn't received the required information and explained that I didn't like their patronising response, but proceeded to go ahead with my order and sent over the photo via email.
Half an hour later they cancelled my order for no good reason then lied to ebay and said I hadn't sent them the photo!
Terrible service, will definitely not be using again. A little kind & courteous communication with your customers wouldn't go a miss!! Thankfully I've now found someone else who can create my canvas for slightly more money in a bigger size. It wouldn't have been as big of a deal if I hadn't ordered this as a birthday present. Thank goodness I ordered within plenty of time so that I could find the other seller.
Just appalling.








