Your Best Car Reviews 

191
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, professional, and welcoming, which makes the entire purchasing journey completely stress-free and enjoyable. People often mention that the team provides exceptional customer service with clear communication, honest advice, and a very smooth vehicle handover. However, some customers also noted unexpected vehicle defects or cosmetic damages upon closer inspection. A few people experienced mechanical troubles, electrical faults, or worn components shortly after driving away. Some reviewers were dissatisfied with how these post-purchase problems were addressed by the dealer.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as friendly, polite, and... See more

Service

Users describe positive interactions with service, highlighting professional, friendly, and helpful staff who... See more

Product

Clients share ambiguous opinions on product, with many reviewers expressing high satisfaction and stating... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very impressed with my dealings with this company and especially the salesman Jamie Hatton. He certainly went the extra mile to answer our questions and put our minds at rest when we had a query. He w... See more

Rated 5 out of 5 stars

My partner and I had to travel down from the Midlands, so we decided to make a day of it and spend time in London. Jamie Hatton, the dealer who was handling the sale, collected us from the train stat... See more

Rated 5 out of 5 stars

What a top experience this was - it should be the template for how all cars are bought! Jamie was great at communicating and keeping things moving, with patience when handling my availability. I'm so... See more

Rated 5 out of 5 stars

From my first enquiry and conversation with Jamie I have been extremely pleased and satisfied with the level of service provided by Your Best Car. I found Jamie, who I dealt with to be professional,... See more


Company details

  1. Vehicles & Transportation

Information provided by various external sources

Redefine the car buying experience | Used Cars for sale in Cranbrook, Kent


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

191 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(191)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend!!

I bought a 2021 VW Golf GTE which was in an excellent condition, great specs, low mileage and very reasonably priced compared to not as well equipped GTEs. The service from this company was excellent and certainly the quickest and easiest buying experience I’ve had. Staff were all really helpful, not pushy and sent me detailed videos of the car (as I live in Wales so couldn’t come see in person). Both Jack and Jamie were brilliant! As a result we had this car delivered (surprisingly reasonable price too) on top of truck and remained in a great and clean condition. The after sales experience was also great too.
Overall, excellent and highly recommend! We will certainly consider buying from them again in future.

27 December 2024
Unprompted review
Rated 5 out of 5 stars

A Big thank you

Would really recommend this company if you are looking to purchase a car, very helpful and professional staff who go the extra mile

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Car purchase

Jack and Jamie were very helpful, friendly and professional. The transaction was completed smoothly, and a fair PX price was offered for my old vehicle.

9 February 2025
Unprompted review
Rated 5 out of 5 stars

Best experience EVER!!!!!

Went to purchase my first proper car yesterday which was a BMW m340d, amazing price for mileage and condition.

Customer service was really really good, staff were friendly and open to any questions I had.

Would definitely recommend to check them out without any doubt!

25 January 2025
Unprompted review
Rated 1 out of 5 stars

Stone chip city.

when I purchased it I said I don't want one full of stone chips it's my pet hate, I did give a great review before that was until I washed the car and it revealed hundreds of stone chips. On the bonnet, bumper and wings truly unbelievable and I was gutted. I messaged them with a quote I'd had to get the car panels resprayed, but basically no chance sold as seen. I've had several body shops look at the vehicle and yes something was used to cover the chips most probably a good wax Polish used in the buisness. Who knows what it was.. Then the vanos unit went wrong which the first garage said possibly engine out to repair again not covered by Your Best Car.. booked into a BMW specialist now to get repaired.. Definitely would not recommend your best car sales to anyone I know, such a great shame as they all seemed okay. But they won't help you after a sale unless you take out extended warranty lol. And as for the paint work basically told what do you expect with those miles on a car. Well none of my other cars looked like this does not even the one with 238000 miles on it.. just make sure you give your car a good wash in the first seven days so anything wrong you can throw it back at them. Be careful keep your eyes peeled..

26 October 2024
Unprompted review
Rated 5 out of 5 stars

I purchased a BMW 520d in December 2024…

I purchased a BMW 520d in December 2024 from YBC. The whole process was seamless and incredibly simplistic. My easiest car purchase to date. I never saw the car in person but the videos and descriptions were enough and very accurate. The car was delivered, my trade in was picked up the process was painless. Thank you guys and a Happy New Year. P.s I never thought I’d ever be old enough to appreciate a heating steering wheel. Game changer. Derren Martin

11 December 2024
Unprompted review
Rated 5 out of 5 stars

Sale and purchase

Jamie handled the sale of the car and answered all queries promptly. He provided an informative honest video when requested. Very happy to recommend

6 January 2025
Unprompted review
Rated 1 out of 5 stars

Not my dream car which I thought I was purchasing

We purchased our Land Rover Defender 110 from ‘Your Best Car’ in Maidstone, Kent. After 1 week of ownership we came to realise there was a very nasty smell coming from the car. We contacted ‘Your Best Car’ and informed them. They said they had not noticed a smell, even though one of the chaps had been driving the car for a week or so before our sale. They did offer for us to bring the car back to them for a clean but we are over 100 miles away and that’s not feasible with work commitments. We then proceeded with full valets, fumigation, air conditioning bombs, still no joy as to getting rid of the awful smell. We kept ‘Your Best Car’ in the loop of our troubles and there was no further help from them / they would say we’ll get someone to call you back - to no avail. In the end we had to get a professional valeting company to remove the rear seats and boot flooring, which we found a spillage of something around the electronic pump aswell as cigarette ends and shot gun shells. This car had been severely mistreated. We contacted ‘Your Best Car’ again and they informed us the car was previously owned by a Farmer. Looking back they told us the valeters had cleaned the car 1 day prior to our collection, however, when we arrived to collect the car the valeters were in fact cleaning the car again. After numerous back and forths to be told someone will get back to us (we are still waiting!) we are now £1000.00 out of pocket trying to get rid of this horrendous smell. Not only that the service light has now come on within the last month. We contacted ‘Your Best Car’ again and they confirmed it had been fully serviced with Land Rover and they must have forgotten to reset the service warning indicator. They advised us to take it to our local Land Rover for reset. After taking it to Land Rover we discovered the car is due a major service as ‘Your Best Car’ only carried out an oil and filter change. Land Rover have informed me if I do not proceed with a major service now it will reduce the residual value of my car and the service cost is £1200. Therefore I am now £2200 out of pocket. ‘Your Best Car’ assured me on purchase that I wouldn’t have to spend any money on this car for the next year or two.
I thought I was purchasing my dream car.
The pre- sale experience I received was good, however, the post - sale experience has been dissatisfactory.

5 September 2024
Unprompted review
Rated 5 out of 5 stars

Great local car dealer

I like to keep to the local area with all my purchases, from white goods to cars to butchers. I found YBC whilst browsing for a new car.

An all round great experience, with minimal effort.

Will definitely look to upgrade with YBC when the time comes.

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Purchased f pace

Purchased f pace. Excellent communication. Smooth transaction. Drive from Nottingham to collect. Well worth it. Highly recommend

25 November 2024
Unprompted review
Rated 5 out of 5 stars

Get Your Best Car here!

It's been a while since we bought a new car, and they made it easy for us. Some of our questions may seem stupid, but Jamie has been good enough to explain matters.

30 October 2024
Unprompted review

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