Your Move Reviews 

Being elderly and myself and my husband having to move for medical reasons we felt it would be a daunting experience. We didn’t need to worry. From start to finish we were talked through everything and kept up to date. Paul was very informative and came to us a few times as we were unable to visit office, also Angela kept us updated by phone. Smooth from start to finish. Thank you

I’m blown away by all staff I’ve dealt with at YourMove Belper during my house sale - friendly, helpful, great communication, and the photographs and brochure were first rate. I can’t recommend them highly enough. We sold our house in the first month too!

Great service from start to finish. All the staff very very helpful.

The staff are so knowledgeable and really know what they are doing. Always friendly and try their hardest to get the right result!!

The girls were brillant couldn't do enough to help with anything I needed help with! Chris the manager was outstanding to would highly recommend brillant from start to finish thanks again for the help and smooth sale

Great experience, sold house within 4 days. Proactive and good communication.

Help me my mortgage advice and then buy my house, great team and easy to deal with.

Great service, very friendly and helpful and handled everything from start to finish

Avoid selling with Your Move Estate Agents Plymouth. This estate agent is unprofessional and more expensive than most in the area. The sales progressor for Your Move is not a member of the local team but a voice on the telephone. This voice is rude, dismissive and cannot be trusted. RECORD all calls. PRINT all emails and messages. At the outset I had to insist on having a copy of my agency contract with Your Move. It was just the beginning of very stressful, costly process.
Avoid the online conveyancing firms, Homefast and Premier Property Lawyers, recommended by Your Move. Your Move receives over £450 in referral fees for this substandard conveyancing service.
Your Move Plymouth and Premier Property Lawyers provided a hopeless service for this straightforward, chain-free sale. I have no idea how they could begin to coordinate a series of linked transactions.

Very helpful and friendly staff

The most important thing to me was that I could trust them to have my interest as their number 1 priority. Rory was straightforward from the start and gave me good advice and realistic expectations with regards to the valuation of my house. Bhavik was so supportive and kept me fully up to date with what was happening with my house at all times. What a team. They have been great and it was evident throughout that they have high standards of customer care.

Friendly staff and kept well informed

Communication second to non, compared to other estate agents these guys go above and beyond, can never complain about anything they do

I recently purchased a property through Your Move - Darlington, and I cannot thank Sharon enough for all her help throughout the process.

There were several issues involving the current tenant that made the purchase quite challenging, and at one stage I was very close to pulling out altogether. However, Sharon went above and beyond to help find practical solutions and acted as an excellent mediator between myself and the seller.

She was always professional, responsive, and proactive in keeping discussions moving forward. Rather than letting the sale fall apart, Sharon took the time to understand everyone's concerns and worked tirelessly to reach a solution that was acceptable to all parties.

Thanks to Sharon's dedication and commitment, we were able to proceed with the purchase and all outstanding issues were successfully resolved.

I would highly recommend Your Move, and Sharon in particular, to anyone buying or selling a property. Her customer service was outstanding and made all the difference in getting this transaction over the line.

Thank you, Sharon!

This is a review for the YourMove Montrose, Scotland branch, run by Elina Ketunnen and Antonia Morris.

I just wanted to say a heartfelt thank you to both of you. You made what is usually a very stressful process feel much more manageable, and your empathy and understanding of our personal situation truly stood out.

Your kindness and professionalism made a real difference, and it was genuinely appreciated.

5 out of 5 girls! Well done!

Unfortunately, this was a very frustrating and exhausting property purchase experience that ultimately collapsed after several months.

To be fair, most of the core issue came from the vendor and the vendor’s solicitor, who delayed matters for months and failed to properly progress essential repairs and legal documentation. Even after lender reports clearly confirmed the property was not mortgageable due to a single-skin basement bathroom wall issue, there was still no proper action taken for a very long time.

However, I also feel the agency could have managed the situation much better. Communication often felt reactive rather than proactive, and I repeatedly had to chase updates myself. At one stage, after months of discussions, I was still being asked to identify which wall was affected, despite already providing lender explanations multiple times in writing and even discussing it during viewings.

Another major issue was that the legal process barely even started properly. Despite the sale being agreed at £... , weeks and months passed without the vendor’s solicitor issuing a proper draft contract pack to my solicitor, which caused huge unnecessary delays.

On top of that, I was charged for ID checks during a transaction that never meaningfully progressed, and when I requested a refund after months of wasted time and a failed purchase, it was refused. Considering how little actual progress was made, this felt very unfair and left an even worse impression.

Overall, the process caused significant stress, wasted time, lender costs, rental costs, and unnecessary expenses. I appreciate that some staff remained polite throughout, but better coordination, stronger pressure on the vendor side, and more accountability could have avoided much of this experience.

I genuinely hope future buyers receive a smoother and more professionally managed process.

Very friendly and helpful. xxx

During my stay as a tenant under YourMove, I have been blessed with a very strong and amicable relationship. With the finest customer service that always allows me to sort out issues at my own pace.

As an example, Susan was very gracious in her cooperation and communication during the time my induction hob replacement.

Thank you YourMove, I would Highly Recommend.

We were in the process of buying an apartment with your move Newton Abbot. We were very confused with the involvement of 'IAMSOLD ' auction house's involvement .
A late discovery after paying a 'holding deposit' of some UKP 6,400 of sewage/water pipes directly under the property caused us to pull out .
We lost our UKP 6,400 , and the manager of th branch -
'Vicky ' , stated well at least we will get our commission
We were devastated , the company had been MOST pushy with daily emails threatening other purchasers and more . Horrible experience , upset us for months .
Bella France

I needed some general advice on the property market in my local area and Alan at Your Move Whitton assisted me above and beyond what I initially asked for. He recommended a path for me along with providing me with further information which is extremely useful. Helpful, polite and sincere. Well done Your Move and thank you Alan