Your Move Reviews 

10,925
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 549 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and agents for being exceptionally helpful, professional, and supportive throughout the entire property buying and selling process. Reviewers also highlight the smooth communication, regular updates, and quick responses that significantly reduce stress during these major life events. Consumers consistently express satisfaction with the reliable guidance and friendly local teams that assist them from start to finish. Some people mentioned experiencing poor communication, a lack of prompt replies, and broken promises regarding important tenancy or sale updates. A few customers additionally noted frustrating instances of unprofessional behavior, passive-aggressive interactions, and inadequate handling of property repairs or maintenance.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their friendly, helpful, and professional... See more

Service

Reviewers mention positive feedback about service, highlighting efficient processes, helpful staff, and... See more

Customer service

Users describe positive interactions with customer service, noting that staff members are very friendly,... See more

Response time

Customers had ambiguous experiences with response_time, with some reviewers praising fast communication,... See more

User experience

Consumers find user experience to be very positive, highlighting smooth processes and friendly, helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fiona and Avril at the Sheerness Branch are fantastic. I accepted an offer after being with them for 2 weeks and they have restored my faith in the human race bless them. After being messed around w... See more

Company replied

Rated 5 out of 5 stars

Kara was fantastic regarding purchase of our home in Ashleigh Road. Not at all pushy and accomodated our request for a second viewing at very short notice. Was then very helpful throughout the buying... See more

Company replied

Rated 5 out of 5 stars

Prompt and efficient arrangement to view the property and the person who showed us round was engaged and interested. Offers were communicated quickly by Morgan and feedback equally quickly. So far... See more

Rated 5 out of 5 stars

Being elderly and myself and my husband having to move for medical reasons we felt it would be a daunting experience. We didn’t need to worry. From start to finish we were talked through everything an... See more

Company replied


Company details

  1. Real Estate Agents
  2. Real Estate Agency

Written by the company

Your Move is a multi-award winning estate and letting agency with a nationwide network of connected branches, offering expert property services across England, Scotland and Wales. Whether you're buying, selling, renting or letting, our local property professionals are here to guide you every step of the way. We put our customers first in everything we do. From initial valuation to final completion, Your Move is committed to delivering exceptional service, honest advice, and tailored support. We pride ourselves on our clear communication and personal approach, because we know that no two moves are the same. With decades of experience and local market knowledge, our team takes the time to understand your needs and ambitions, ensuring a smooth and stress-free journey. "All under one roof" - we also offer access to trusted partners for mortgage advice, insurance, surveying and conveyancing, making Your Move a truly comprehensive property solution.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11K reviews

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4.4

All reviews

(10,925)

534 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Can't fault the Gravesend team

Can't fault the Gravesend team! Great to deal with, helpful,friendly and always available to answer any questions. Made the process easy, very pleased.
Thanks Sacha, Darren and Tayla!

30 March 2026
Your Move logo

Reply from Your Move

We're so glad to hear our team made your experience easy and positive. We appreciate your kind words!

Regards,
Your Move

Rated 5 out of 5 stars

First time using Your Move

First time using Your Move, and highly recommend them. They were very professional and conducted the sale providing an outstanding service in every way. A special thank you to Stacia Henderson and her team.

27 April 2026
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Reply from Your Move

We are so pleased to hear about your positive experience with us. Thank you for your kind words and recommendation. We always aim to provide outstanding service.

Regards,
Your Move

Rated 5 out of 5 stars

The Best in Whitley Bay

I can only recommend YourMove for selling your home. The team is not only very professional, but also very helpful and respectful.

27 April 2026
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Reply from Your Move

We're so glad you had a positive selling experience with us! We appreciate your kind words about our professional and helpful team.

Regards,
Your Move

Rated 5 out of 5 stars

Staff

Very understanding, helpful and patient staff. Nothing was ever too much trouble.

27 April 2026
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Reply from Your Move

We're so glad our staff provided such a positive experience for you. Thank you!

Regards,
Your Move

Rated 5 out of 5 stars

Great service from valuation onwards

Great service from valuation onwards. Always available to help with any queries.

27 April 2026
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Reply from Your Move

We're glad we could assist you from valuation onward. We appreciate your kind words.

Regards,
Your Move

Rated 5 out of 5 stars

Professional service

Professional service, clear guidelines and pricing policy. Friendly and efficient staff. Thank you

13 April 2026
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Reply from Your Move

We are happy to hear our team provided professional, friendly, and efficient service. Thank you for your feedback.

Regards,
Your Move

Rated 5 out of 5 stars

I had a great experience with jade

I had a great experience with Jade throughout my process. From the initial viewing to securing the property, everything was handled professionally and efficiently. Communication was clear and timely, and any questions or concerns I had were addressed promptly.

Jade was very supportive and made what can often be a stressful process feel smooth and straightforward. I especially appreciated her transparency and guidance at every stage, which gave me confidence in the process.

I’m very happy with my new home and would definitely recommend Jade to anyone looking for a reliable and helpful housing agent.

24 April 2026
Unprompted review
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Reply from Your Move

We are so happy to hear about your positive experience! It is wonderful to know that our team provided professional and efficient service, making your home-finding journey smooth. We truly appreciate your kind words and recommendation.

Regards,
Your Move

Rated 5 out of 5 stars

Exceptional service

I’ve dealt with Sharon macfeggan for the last 4 years of my tenancy and I can’t thank Sharon enough for all the help and advice during this time
Nothing was too much trouble Sharon sorted a problem today for me even though my tenancy has came to an end all I can say is she is an absolute credit to the company and I would recommend the Chester Le street branch to anybody looking to buy or rent all I can say is I’ve had an expectional service from them from start to finish
Thank you so much

24 April 2026
Unprompted review
Your Move logo

Reply from Your Move

We are so pleased to hear about your exceptional experience with us. It's wonderful to know our team provided such excellent support, even after your tenancy concluded. We truly appreciate your kind words and recommendation.

Regards,
Your Move

Rated 5 out of 5 stars

Stress free move

As a newbie securing a flat via estate agents ,Grace form Egham branch made the process stress free. Her communication was amazing , at no point was i unsure or kept out of the loop. Thank you again Grace and Your Move.

24 April 2026
Unprompted review
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Reply from Your Move

We are so pleased to hear our team made your flat-securing process stress-free with excellent communication. Thank you for your kind words!

Regards,
Your Move

Rated 5 out of 5 stars

Brilliant & helpful staff

Brilliant & helpful staff, while buying my first property i spoke with steve/Jessica both had excellent communication skills kept me up to date very professionally from start to finish of my purchase, i have recommended your move to my friends & family

23 April 2026
Unprompted review
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Reply from Your Move

We truly appreciate you sharing your positive experience. We're so pleased our team provided excellent communication during your first property purchase. Thank you for recommending us!

Regards,
Your Move

Rated 5 out of 5 stars

A win for Trustpilot and Your Move

Seven months ago I was trawling through trust pilot to help me find an estate agent to sell our leasehold flat. I am so glad I went with Your Move. The conveyancing process has been long, complicated and stressful, but staff at Your Move have ensured that we were well-informed and supported all the way through. How Kasia and Alan have remained so upbeat throughout it all, I do not understand, but we are so grateful to them and all the staff in Whitton for making the unbearable bearable. Thank you!

22 April 2026
Unprompted review
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Reply from Your Move

We are so glad to hear our team made a challenging process bearable for you. Your kind words about our support and communication mean a great deal to us. We truly appreciate your feedback.

Regards,
Your Move

Rated 5 out of 5 stars

I had a very positive experience with Kerra Grant


I had a very positive experience with Your Move in Dumfries when selling and purchasing my property. Kerra was my main point of contact throughout and was professional, supportive and kept me fully updated at every stage. The wider team were also helpful in the background, and everything was handled efficiently. Kerra is a real credit to the team, and I would happily recommend their services.

25 February 2026
Unprompted review
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Reply from Your Move

We are so pleased to hear about your positive experience with us during your property sale and purchase. It's wonderful to know our team, especially Kerra, provided professional and supportive service, keeping you fully updated. We truly appreciate your recommendation.

Regards,
Your Move

Rated 1 out of 5 stars

I am not sure what they have done and…

I am not sure what they have done and how they have made such a mess of things but I have not received rent for the last 3 months statements. They are holding reserve funds for payments they should not make and as far as I can guess they have paid a contractor for work that was not done.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended Your Move Lanark

We have just sold our house with Your Move Lanark and we are so grateful for their outstanding service, support, attention to detail, care and guidance from the very moment we started looking at houses to purchase right through to completion and beyond. Beth and Stephen went above and beyond at every point of the journey showing kindness and a genuine care for me and my family. Nothing was too much for them. We cannot recommend them enough.

17 April 2026
Unprompted review
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Reply from Your Move

Thank you Kathleen, we are so pleased for you and your family, we wish you many happy years in your new home

Rated 5 out of 5 stars

Very Professional

Your Move Whitton branch provided a very friendly, helpful and professional service. I would like to thank Alan, Anish and their staff for regular updates on the house sale progress.

17 April 2026
Unprompted review
Your Move logo

Reply from Your Move

We're so pleased our team provided friendly, helpful, and professional service. We appreciate you acknowledging our regular updates!

Regards,
Your Move

Rated 5 out of 5 stars

Great service by Lee and Ollie

Great service by Lee and Ollie, professional and friendly.

They were invaluable when the solicitor who was acting on behalf of the owners of the house we were buying were very slow.

Highly recommend

25 February 2026
Your Move logo

Reply from Your Move

We're so happy to hear our team provided such professional and friendly service, especially during a challenging time. Your recommendation means a lot to us.

Regards,
Your Move

Rated 5 out of 5 stars

The Bexleyheath branch went above and…

The Bexleyheath branch went above and beyond! Mason, Karen and Dan really helped doing loads of work alongside myself to make this purchase as easy as possible in challenging circumstances. Massive thankyou to you all.

15 April 2026
Unprompted review
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Reply from Your Move

We're so glad our team went above and beyond to make your purchase easy, even in challenging circumstances. Thank you for your kind words!

Regards,
Your Move

Rated 5 out of 5 stars

Thank you Jess

Big thank you to Jess at the Wigton Branch for all her help and advice whilst purchasing my property. Jess kept me informed all the way through the process, offering guidance and assistance in a very friendly, approachable and professional way.

1 April 2026
Unprompted review
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Reply from Your Move

We are so pleased to hear about your positive experience with our team at the Wigton branch. Thank you for sharing your kind words!

Regards,
Your Move

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