YOTEL Reviews 

Recently stayed at the New York branch. While I was not expecting much for the room, as the chain is style on minimal space concept (I imagine inspired by Japan), being a 6ft westerner I found the concept not suitable. While the skyline view was good (and worth the extra fee I paid) there were other things that need more thought. e.g. the light switch not being by the door is terrible and a health and safety hazard (Given the small room sizes as well), with the witch also being so slow to respond if you even manage to hit it in the right location (no actual button, but touch), it seems poorly thought through. The the window handle was broken and on my first attempt to open/close the window it fell apart (I was lucky to catch a loose part that could have easily landed on someone 24 stories below and seriously injured someone! (So had no window all trip mto open /close....problem at night in New York with all of the sirens and noise). The ai con was ok, but noisey (of course). The toilet door did not close all the way as someone had not thought to consider the skirting boards when designing the frameless sliding doors. The sign in screens didn't recognise my booking, and then asked for help and told they never work and just to go to the actual concierge desk and speak to a human (Person at desk was good, despite an unhappy customer they were also trying to manage). The novelty of the robot bag checking was nice. The Usb ports in the room are just USB-B and not the up to date usb-c, which most device in Europe now must have! Overall, this place seems like it was design only for 20-25yr olds who want to go clubbing and crash out each morning (the foyer even felt like a nightclub entrance). It was OK to stay and convenient to some degree for getting there via public transport. I think I will avoid Yotels in the future as they are no for me and need to be invested in and improved somewhat.

I would pay £140 to not stay here. I’m exhausted with another night of constant noise from the other side of the room. There is a section with no wall just a light connecting door to another room and lucky me there is a person next door being mega loud at 1am. I have to be up early for a conference and this is a joke. There is no kettle and when going to the bar to try and get a hot drink I had to give up after standing there forever. The pillows are massive and uncomfortable. There are no channels apart from v basic to watch the TV to drown out the noise as given up sleeping. Just wished I’d gone elsewhere

Very noisy air system in the corridors audible inside my room. Sounds like a shower or similar constantly running. I reported it but it’s not possible to turn it down. This is a poor feature of the building infrastructure.

Small but has everything needed, ideal for short trips. Clean, comfortable, great AC, and the beds come with controls to move up and down. Highly recommend

Just stayed in Edinburgh hotel - hated the whole experience! The rooms feel like you are staying in hospital - far too clinical and sterile! We paid extra for breakfast on our last morning and then refused entry to the dining area as they said we hadn’t paid, even though we showed proof of payment??!!

Stayed at yotel Glasgow for four nights in July.10 minutes after checking out and had just boarded a bus to Perth i realised i had left my hearing aids next to the bed.I phoned the hotel and they said they would check.They called 10 minutes later to tell me the cleaner found nothing???????Was it too much to ask for a member of staff to go & check after i explained in detail exactly where i left them.Spoiled the stay and will not return.

Yotel san francisco
I would never stay Thérèse again. Rooms are very small, beds are too short.
Our leggs were hanging out.
In the neighbourhood there are many homeless people who urinate and take drugs on street. The children and I were scared.
We had Two rooms and to pay 150 dollar per room extra.
Never will I go back.

This is my first experience of Yotel. It was in central London and cost my company £235 for one night. Although the hotel is clean and plays on its’funky’ image it was probably the worst hotel I have stayed in around the world nowhere to sit, no kettle or fresh water. A minute toilet and shower. Completely impractical, cramped and uncomfortable and very expensive. Avoid at all costs. All the staff were very nice and helpful. Colleagues staying at the same hotel had exactly the same experience

Wow, where to start. We paid £303 for a Saturday night stay in Edinburgh. Yotel - the name alone should have sent alarm bells ringing. When you walk into the Yotel it feels like a Student accommodation block. Dark, unwelcoming, self service check in. The room was plastic fantastic. Everything that could be plastic was. The strange hospital bed that can be moved to the sitting position ( to save money on actual chairs) presumably to save space in what is a tiny space. The toilet and shower are separate and in the room so steam, smells, noises can be shared. The toilet door didn't lock but since you can see and hear why should that matter. The blinds didn't work so the tiny space was in darkness. The conditioner was left bone dry empty. The shower, because the door didn't close properly, leaked water everywhere. We used the bathmat and towels to dry it, the bathmat was changed but not the towels. Finally, and this is a strange one, no kettles in the room - why? Because it's not in Yotel's DNA to have kettles. What this means in real life is that this plastic fantastic little box room is so small, there isn't room for a kettle, unless it was hanging off the wall. Utterly appalling. Never again.

Yo pod was comfortable, comfortable bed for sound sleep and power shower pleasantly invigorating at 5am in the morning. Staff were exceptionally helpful and friendly. Huge huge thanks to Fesos and Aimee for retrieving my tablet which fell inside the retractable bed. I thought it was lost for good as it was stuck but they quickly dismantled the bed and managed to wedge it out. Thanks both will definitely return and will remember not to balance my iPad so precariously!!

Yotel - New York Times Sq Fire Alarm 5 th May - Just had a fire alarm at the hotel (Luckily false alarm) - be aware though - Management had NO idea what to do - there was NO IDENTIFIABLE VISIBLE (Tabard etc) Fire Officer in charge, absolute APPALLING. An employee in a black T shirt could be heard saying "The lifts dont work" NYFD need to have a STIFF chat with Hotel Management to get there act together - COMMAND CONTROL COMMUNICATION before a major incident occurs - if you value your life and go to the Yotel make sure you are on the ground floor !

At Schipol airport/Amsterdam. Very poor directions provided. Very difficult to find light switch in room and no description provided. Shoebox size which is OK but don’t use if even remotely claustrophobic

Stayed at Shoreditch yotel for just one night costing £150 . We had two rooms booked , total cost £300:00 . We arrived and checked in slightly before 15:00 check in time . We were advised our rooms were ready , thinking, great , as we had had a long journey, we were then told it would cost £40 early check in .. we refused to pay this .. and patiently waited.
An hour or so later, when we got into the room, we soon realised for our £150 per night we didn’t even get tea and coffee !
We went to reception and told if we wanted a hot drink it would be £2:50 per cup , and small cups they were .
Reluctantly we had it to pay !
I would like yotel to consider,that even if you are staying at His Majesty’s Pleasure’. You are given tea and coffee making facilities in you cell ! As part of your basic human rights. !
On inspection of the bedding in one of the rooms , it was found that the fitted sheet and pillow cases had blood on them .
My Son went to reception and it took over 30 minutes for them to find someone with access to the store cupboard to get fresh bedding . He was then given this bedding to re dress the bed ! He said ‘no’ I want someone to attend to this for us.
At no point were he or his partner offered a complimentary hot drink while they waited ! Never mind an apology or goodwill gesture of partial refund for the inconvenience.
The staff did not really seem that interested, or in any rush to sort this out .
On the whole it was ok , but yotel should supply tea and coffee .. not charging £2:50 per cup when you have paid £150:00 for the room .
Shameful really , Yotel!

The price they advertise on their website is a scam. Plain and simple. Scam. They give you the total and you agree to pay. When you check in the total is an additional $40 a night. They don’t tell you this upon check in. I found out when I checked my credit card balance. I asked the girl at the front desk. She told me it is the “facility fee.” I asked why this wasn’t disclosed on my total when I agreed to pay. This was literally her answer.
“The facility fees don’t appear when you agree to pay because you haven’t used the facilities yet. We don’t charge you for something you haven’t used yet.”
I hadn’t used the room yet either but they gave me a price for that. I was led to believe the price I agreed to pay WAS the “Out the door” price.
This fee is the exact same as a resort fee except REPUTABLE hotels disclose resort fees.
I’m challenging the charges with my credit card company.

YOTEL Singapore, Orchard Road
WORST experience ever. Imagine staying in a room the size of a broom closet with the bathroom connected and only a glass wall between which does not reach floor to ceiling. There’s is NO ventilation at all. So, 3 people taking a shower and one doing number 2 on the toilet afterwards. How do you think the room is like to sleep in? Had to open the door to the hallway to breathe. Staff: too bad, mam. Nothing I can do. I’m just happy my asthma is well medicated.

Firstly if your gonna crow about your customer service and you have a WhatsApp sticker in every room , if a guest uses it to contact you answer or take the darn stickers down else you look disingenuous . So pod so pants , not the best of ideas to have an extractor fan right behind the headboard of the bed running 24/7 as the pod bathroom acts as an attenuator , also not great to have the flashing red light of the smoke alarm above the pillows on the bed. Overall form against function hands down you win , and platitudes versus customer service you win again , else stick to the McDonald’s version of sushi as your hotel has a long way to go to give a decent nights rest to Mr average .

Our whole floor smelt like weed the entire time we stayed here. While we were staying there housekeeping took a blanket that was on the bed. When we asked were it went we were not helped very well, and told it was mistaked for sheets. This would not have made sense why they would have changed our sheets on a random day and taken Our blanket that was on the bed?

Stayed in YOTEL Edinburgh, my room was lovely and big. It was the perfect temperature and really clean. The bed was really comfy.
Had a cocktail in the bar downstairs which was lovely and also visited the gym.
Reception staff were friendly and the breakfast was good. Would stay again.

When staying at the Yotel Shoreditch, double check if the door to your room is working. We've discovered that our room didn't actually lock, so anyone could've waltzed in during the day or even when we were at sleep at night.

Raised the issue with staff, who promised an immediate repair, so we left our belongings in the room for the day. When we returned in the evening, the lock was still not repaired and a different member of staff shared that no maintenance ticket had been raised.

Customer service continues to ignore requests for a refund...

Ps. the Yotel Shoreditch is not in Shoreditch, but in Bethnal Green.

Stayed at Yotel Shoreditch.
The hotel charged us twice for our stay, tried to tell me that the first charge was a hold and hadn’t left my account - then when I proved with my bank statement that it had, told me there was nothing they could do except leave a message for the booking team, promising me I would be refunded the next working day.
I still have no refund and this happened a week ago tomorrow. My emails are being ignored. At this point they have straight up stolen our money.