While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

visited Yo! Sushi at the Trafford Centre today as a birthday treat while we were there doing some shopping. Unfortunately, the experience was extremely disappointing. The conveyor belt was almost empt... See more

Rated 3 out of 5 stars

Expensive Worth the experience At yo sushi Experience Japanese culture My favorite thing from there was the cotton candy Japanese cheesecake that's hard to get Loved the atmosphere quiet... See more

Rated 1 out of 5 stars

The chief/cooks in terminal 3 heathrow airport are not using gloves and the way they cook very unpleasant, i will never eat again on this fast food

Rated 1 out of 5 stars

Arrived at Yo! Milton Keynes, and stood at the door for 5-10 minutes before being acknowledged, then were told to sit on a bench to wait for a table, another 5-10 minutes pass, until we were shown som... See more

Company details

  1. Japanese Restaurant
  2. Online Food Ordering Service
  3. Restaurant
  4. Sushi Restaurant

Information provided by various external sources

YO! Sushi brings you tasty Japanese food in a fun environment and on your own doorstep. So bring your friends and family and join the growing YO! Family! Give YO! a go!


Contact info

2.0

Poor

TrustScore 2 out of 5

457 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.0

All reviews

(457)

35 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The rice tasted like plastic

The rice tasted like plastic. Unfortunately everything tasted bad, including my son’s simple rice rolls. We had such high hopes for the katsu curry and it was powdery and unappetizing. So sorry I wanted to enjoy it so much 😭

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous Chicken Ramen!

Wonderful service from Laura. TOPS all around. It was.my first time.e having a Ramen and i was not disappointed . Thanks to Chef Dave.
I'll be back again soon

11 February 2026
Unprompted review
Rated 1 out of 5 stars

Was at Yo sushi for my sons birthday

Was at Yo sushi for my sons birthday. Got his bento box didn't get mine for half an hour after asking. Then waited for the rest of the food for another 45m while everyone after us getting it. Asked again as we were so hungry by that time. The staff said I'll check. She gets back and says we don't have your order. I said I already asked 2 times. She goes check again and says the chef is very busy so you have to wait for another 45m probably. We just walked out as no apology. It was the worst place I have been as the staff never check. Still took the payments. Wow what a service!!!! First class

27 December 2025
Unprompted review
Rated 1 out of 5 stars

YO Sushi firecracker chicken poke bowl

Poor quality poke bowl - tons of rice, disappointingly sparse chicken and vegetables. Really the worst I have had from anywhere. When heated up it creates quite a stodgy mess.
Poke bowls should be bang full of delicious fresh veg, not nearly all rice. Aldi poke bowls are far superior and much cheaper. I wont be bothering with the YO sushi poke bowl again.

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Yo Sushi Selfridges Birmingham

Yo Sushi Selfridges Birmingham
Though there was a queue to get seats for two the service was fantastic. Love their new dishes for winter season. There was always someone available with a smile on their face to help with any questions. Thank you for the great service - though you were really busy the experience was really enjoyable!

30 October 2025
Unprompted review
Rated 1 out of 5 stars

“If you read our terms and conditions …”

My young son was bought a Yo Sushi gift voucher for his birthday, but was unable to make the trip to use it until a year later. Within three weeks of the expiry date we made contact with Yo Sushi to try and extend the card. Yo Sushi were extremely, quick to share their terms and conditions but seemed unable to recognise that this discussion involved a customer - and, indeed, a customer who was a child.

We have tried to buy Yo Sushi vouchers as birthday presents for many years, to give children of our friends a special meal out to look forward to, and because we have wanted to support the hospitality sector, in particular after 5 difficult years. Yo Sushi’s response to this situation left us all feeling extremely negative about its brand as a retailer. I certainly would not recommend to others investing in gift cards with this retailer, based on our experiences.

30 October 2025
Unprompted review
Rated 2 out of 5 stars

Quality poor, check order before leaving

I ordered food at the Cardiff store for takeaway. Staff were friendly and I was waiting less than 10mins.
I was in a hurry to catch my train so did not check the contents.
When I got home I realised the quality was shockingly poor. The 2 hand rolls weren't even wrapped, nori just folded over in a square. The 2 kaiso seaweeds were different! Both had no edamame and while the one had carrots and seasoning the other was plain like the stuff you get at the Tescos counter. Absolutely gutted as I was looking forward to eating this. Also for £20 the amount of food was poor, their portion sizes have definitely decreased. This wouldn't fill me up anymore. Will be complaining formally to get a refund.
Would not recommend, check your order before you leave.

27 October 2025
Unprompted review
Rated 3 out of 5 stars

Digital and in-store experiences are disconnected

Yet another middling to negative review the company will probably ignore, but here goes. The experience in the restaurant was actually not bad. However, the digital experience of trying to sign up for their loyalty club was positively dreadful, and the staff in store seem to treat that as if it is a world apart, a different company almost. A little integration of the digital and in-store experience would not hurt if this company is going to improve its reputation.

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Yo Kiosk in Loughborough is fantastic

Yo Kiosk in Loughborough is fantastic! Great customer service, always friendly and welcoming, great value for money. My children absolutely love sushi, and this is by far the best we’ve found. Fresh, tasty, and consistently excellent – highly recommend!

20 September 2025
Unprompted review
Rated 1 out of 5 stars

Overpriced and low quality sushi

Overpriced and low quality sushi. The rice was dry and the rolls not properly sliced. Although labelled fresh it didn't seem to be. No support from Tesco who were selling it either. Not buying this again.

16 September 2025
Unprompted review
Rated 3 out of 5 stars

Haven’t been here for ages

Haven’t been here for ages , came because we had a voucher to Ch shire Oaks . Not bad , have had better there . Service was outstanding, Merin was our server and I forgot my glasses so couldn’t see a thing ! Merin read the whole menu to me , what a great asset to your business she is

29 August 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look