York Fitness UK Reviews 

Great customer service

So
If you're in any doubt, maybe a new customer like I was
Don't worry, the company is super.
I placed my order ,then panicked as I thought I had ordered the wrong item.
There is a telephone number which you can ring,this simply tells you the email address for a "customer help desk"My heart sank " oh no I thought, im doomed.
WRONG. My Question was answered within a nanosecond!!!.I was immediately put at ease,my queries answered fully ,with a easy explanation.
Honestly I couldn't believe it.
My order was delivered super quick, with plenty of updates, and the quality excellent!!.( I ordered some York dumbbells).
Thank you
To the super fantastic " help desk".
And to the superb sublime York Fitness UK.

Provided with access to a download of a user manual to an R700 rowing machine. not much use unfortunately as it didn't show what I needed - diagram of how the pull cord should be fed through rollers. But the fact a download of the working of old machines was provided at all is refreshing :)

I've ordered from York many times and always been very happy with their service and prices and the quality of their products.

Online sales at its best! Huge thankyou and credit to Matej who dealt with my many querying emails swiftly & politely, his assistance means we shall return.

Ordered and delivered within 24 hours. Fantastic service and fantastic treadmill from York. Thank you Chris in sales for your help.

Just been dealing with York Fitness and can’t fault them. Bought an exercise bike but didn’t suit me and they let me return it, which they didn’t have to. In particular I dealt with Matej who always responded to me and can’t thank him enough. Excellent service.

Brilliant customer service - my original dumbell order had a fault, but customer services were super fast and replaced the item within 24 hours.

I placed an incorrect order which the team were more than happy to amend this before dispatch.

Requested help from Matej RE buying some J Hooks/ Barbell Racks for my 540 bench as the website had the potential ones out of stock, and no picture to confirm.

In a couple of emails Matej had asked me to confirm the serial number of my bench (with a picture example) and once confirmed sent me the direct links to the product - which I bought. They arrived in 2 days and fit great.

Thanks again :)

I recently needed a spare part for my rower, but was disappointed to find that the company did not usually ship to Northern Ireland. However, when I contacted their customer service team, they quickly reassured me and made an exception to ship the part to my location. I'm incredibly grateful for their willingness to accommodate my needs.
I highly recommend this company not only for their high-quality products but also for their exceptional customer service.

Could not see spare part I was looking for. Emailed customer services and got instant reply in seconds from Matej with correct link. Very helpful thanks.

Excellent service! Shout out to Matej who responded to my online inquiry in just five minutes, with useful and relevant answers to my question!

Helped me fix up an old model cross trainer via email, would never have been able to use it again properly were it not for their patient assistance. They responded really promptly to my enquiry as well.

I have a rowing Machine over 10 years old and I cannot even get replacement seat wheels. they do not stock them and have no suggestions, so in theory, the whole machine goes in the skip.
I can see on the net there are plenty of alternatives: bearings and wheels are third party items and are all over the internet. It won't be going in the skip, no thanks to York's abysmal Spares Back up. Beware when buying from them.

Very high quality equipment and the customer service is first class. Unfortunately DHL ruined delivery (as per normal) but York customer service was on hand to help (shoutout to Matej), they were great at issuing replacements/refunds and very apologetic!

Great customer service from Matej, I had received a faulty item which was replaced immediately.

Fantastic service. Very quick delivery. Had a mix up with order and it was sorted within 24 hours. Would highly recommend.
Thank you

I love this upright exercise bike. It compact and is easy to move around (wheels at one end). Using it for regaining fitness and muscle following a tibial plateau fracture. Great customer service and super quick delivery. Highly recommend this exercise bike and company.