Yelp Reviews 

6,180
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 491 reviews, most reviewers were let down by their experience overall. Customers frequently found the website problematic, describing it as horrible and difficult to manage, especially when trying to remove listings or update profiles. Many also reported extremely poor customer service, experiencing long hold times, unhelpful interactions, and even being cut off. Reviewers often felt the service itself was ineffective, citing issues like ignored requests for leads and removal of positive reviews. Conversely, some people were satisfied with individual service providers found through the platform. They praised prompt, professional, and knowledgeable staff who solved problems efficiently at reasonable prices. Specific businesses were highlighted for delivering first-class work and transforming spaces.

What people talk about most

Service

People report ambiguous experiences with service, with many expressing significant dissatisfaction and even... See more

Website

Customers had negative experiences with the website, with many describing it as horrible and useless due to... See more

Customer service

Reviewers express widespread dissatisfaction with customer service, citing frustrating experiences with sales... See more

Staff

Customers consistently note ambiguous experiences with staff, with many reviewers expressing frustration with... See more

Price

Consumers find price to be a significant point of dissatisfaction, with many reporting unexpected or unclear... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolute TRASH! They literally pull legitimate reviews that highlight businesses and keep the one bad one center stage as if people are not going to Google first lol. Refused to pay for advertisin... See more

Rated 1 out of 5 stars

Terrible app and unreliable reviews. I have used its “project” service much to my dismay. The chat bot or algorithm sent me to incorrect businesses and wasted my time. Once a project was completed or... See more

Rated 1 out of 5 stars

As the title says, this site is quite simply, horrible. Everything about it is a pay-to-win scam. Yelp pays to keep their results at the top of Google searches, which they can easily afford beca... See more

Rated 1 out of 5 stars

Yelp is a quid pro quo organization. If you don't know what that means, try pay-to-play. I was an early believer in Yelp when they were operating out of a house. They could care less about people an... See more


Company details

  1. Restaurant
  2. Food Products Supplier

Information provided by various external sources

San Francisco - User Reviews and Recommendations of Top Restaurants, Shopping, Nightlife, Entertainment, Services and More at Yelp


Contact info

1.4

Bad

TrustScore 1.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.4

All reviews

(6,180)

511 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

BUYER BEWARE!

With regards to SHEIN. This company features goods from clothing to everything else. Buyer beware! Aside from bait and switch tactics, in other words feature one price and when you go to pay, another higher price. You are lured into spins/games which offer multiple free items ( I mean after all you earned them) however when you check out, you are charged and not afforded the opportunity to get expensive item you chose. Garments are of inferior quality, inferior fabric and hardly look like pictures and are impossible to send back!!! Garments do not run true to size. Trying to reach anyone to lodge an issue is impossible. You might as well chalk your experience up as your loss and donate item to good will !!! BUYER BEWARE ! If I could give them a half star, I would! You ask for date of issue. There have been a couple of incidents however most recent a couple of days ago.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

This should be a monthly communicative experience

My Son and I met at the wonderful Speakeasy The Rendition for our Father Son communicative anniversary. What that involves is a relaxed discussion in a secluded [in the back of Vitello`s Italian Restaurant in Studio City. Speakeasy that is a blast in the past during the Prohibition era. We have been to a few in New York, but nothing to the breath and measure in beauty of the Rendition Room. We are at the front of the restaurant with a on time reservation greeted by the true Master of ceremonies the great Scott. With Scott we enter the Rendition Room opening with a book case and then parting and walking through a curtain. Inside the warm cozy room soothing dark room with booths at the wall , middle of room cozy stuffed armchairs and tables facing the grand Wurlitzer . Up front you can sit at the bar to better watch Scott in action. He handles it all making sure one and all is taken care of moving swiftly like a middle linebacker. Witty humor and attention are the mainstay of the evening. Scott is never intrusive, so my Son and I can get to the reason for the evening, straight communicating with just each other. To touch base with our thoughts and emotions are necessary to have a Father/Son relationship that grow smoothly or possibly not. This quiet haven is a place to keep the communicative lines open. You can order food from main dinning room or just have drinks. All good, and great place to take your wife. I did and she loved it.

25 March 2026
Unprompted review
Rated 1 out of 5 stars

Lack of Accountability and Support for Businesses

I am beyond frustrated with Yelp and the way they handle serious issues that directly damage a business’s reputation.

We recently received a negative review from someone who clearly confused our company with another business. This is not the first time — it has happened multiple times. Every time, we report it, explain the situation, and provide context. And every single time, Yelp did absolutely nothing.

This is unacceptable. Incorrect reviews are not harmless — they lower our rating, mislead potential clients, and directly impact our revenue. A platform that profits from businesses should have basic systems in place to verify or remove clearly inaccurate reviews. Yelp chooses not to.

What makes this even worse is the constant pressure to pay for advertising. Yelp has no problem calling, emailing, and pushing for higher monthly payments, yet shows zero urgency when it comes to protecting the businesses that fund their platform.

At this point, it feels like Yelp is more interested in selling visibility than maintaining fairness or accuracy. There is a clear lack of accountability, transparency, and real support.

For any business considering relying on Yelp, be aware: you may be paying to be on a platform that allows false information to harm your reputation — and does nothing to fix it.

27 March 2026
Unprompted review
Rated 1 out of 5 stars

Guidelines? Maybe for others, but not Yelp itself.

Review posted to a business that belongs to an individual that I know. The review contained these statements from the reviewer:
"Only way to get good service is by being WHITE!!!! "
" I just want the same service the WHITE PEOPLE get!!!! If I received the same service then why I never get a call back?"
I reported this review to Yelp. They replied back that their 'moderators' had reviewed it and decided to leave it posted. Let's take a look at their 'guidelines' that pertain to reviewers:
"Inappropriate Content: Yelp prohibits threats, harassment, lewdness, hate speech, or any form of bigotry." If those statements are not bigoted in nature, then I guess I have no idea what is. So much for their 'prohibition' position. Obviously, they support the very behaviors that they claim that they have no tolerance for.

25 March 2026
Unprompted review
Rated 1 out of 5 stars

Beware of the 300$ "Free" ads

I tried to advertise on Yelp and they gave me 300$ in credit. I had 3 "suggestions" for different customers that were 10 hrs to 4 days old and I noticed my "credits' were down to $105. that's 65$ per lead so if I do a car lockout for 75 they take 65 of it!!! seems more like a Scam!! I ended my Free ads before they could get into my bank account !! There is a reason companies don't allow reviews on their site!!

26 February 2026
Unprompted review
Rated 1 out of 5 stars

Yelp is a scam

Yelp is a scam! These people should be in prison! Stay far away! If you are a small business, Yelp will take you for a finacial ride, as they have a badge to commit fraud and false advertising. Don't believe me, try it for yourself!

18 March 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely garbage I am advertising…

Absolutely garbage I am advertising with them and I get a lot of called non for work just people trying to sell me advertising and leads . Save yourself time money and effort. Do not use yelp business ads complete and utter garbage.

24 March 2026
Unprompted review
Rated 1 out of 5 stars

We bought a Dyson vacuum

We bought a Dyson vacuum. After waiting 3 weeks. I called Dyson to cancel the order. Dyson rep gave us a discount, canceled that order and reorder another vacuum. It arrived 2 weeks later. We charged the vacuum and went to vacuum. It vacuumed wonderful but the battery that was supposed to hold a 40 minute charge. We called Dyson and returned the vacuum being told we would get a refund in 14 days.Today I called Dyson to ask where my refund was. They still hadn't sent it. They finally sent my refund. Although Dyson has a great reputation, they do not stand behind their very expensive products

23 March 2026
Unprompted review
Rated 1 out of 5 stars

Stanly Steamer was absolutely horrible

Stanly Steamer was absolutely horrible. They didn't get stains out. While polishing my wood floors they sprayed the chemicals unto the walls. And after I gave permission to one of the workers to use my bathroom, instead of removing a mirror that was in the way he got pee all over the wall, floor and toilet.

2 March 2026
Unprompted review
Rated 1 out of 5 stars

Yelp continues to allow random people…

Yelp continues to allow random people that have NOT ever done business with our company to post to a Yelp Page that we dont even want. They refuse to do anything about it stating they cannot prove this is not a real experience. How dumb is that. Customer claiming we did business in a state and area we dont even service at an auction that we also dont service.

19 March 2026
Unprompted review
Rated 1 out of 5 stars

This is the worst service I have ever…

This is the worst service I have ever dealt with. All they want is your money. They have aggressive marketing — they were calling me nonstop during the first months trying to sell their useless services. I regret that I ever signed up here. I didn’t even use this platform, and after a few months I logged in and saw a 1-star review on my company SAM Service LLC. The person claimed they worked with me and that I replaced their furnace, but I have no idea who that is. I checked my records and found no proof that I ever worked with this client — this could easily be a fake review from competitors.

But the most interesting part started after that. Since people see that 1-star rating when searching my company, I tried to fix the situation and asked clients to leave reviews. Around 3 clients left 5-star reviews, and then I logged in and saw that Yelp removed them, saying they were “too good.” Later another client left a review, and after some time Yelp removed that one too.

I tried to change my company name and just forget about this service, but they didn’t even allow that. You can’t delete your business from their site — it will stay there with a 1-star rating, just marked as closed.

This company is like a racketeer who tries to squeeze money out of you and follows you everywhere, not letting you live your life — you walk out of your house in the morning and it’s already there, waiting for you and following you.

This is a service of low ratings — they think 1 star is fair for you, but 5 stars are not, and they will remove those reviews. Do not make my mistake — do not deal with this scam company.

20 March 2026
Unprompted review
Rated 1 out of 5 stars

I find yelp to be disingenuous

I find yelp to be disingenuous. They had removed several of my reviews which were critical of businesses , because the business complained. In other instances, they claimed that I had no firsthand interaction with the business, which was patently false! In still other instances, when I left a negative review for a business, the business would respond in kind by posting multiple positive reviews for their business, which were clearly false as prior to my leaving my negative review the only other review for that business was 18 months old. All of a sudden they have multiple positive reviewed posted on the same day? I call BULLSHIT! I then posted a few more negative reviews using other email accounts. Yelp responded by closing my account, saying I violated their policies. When I brought the fact that the business clearly fabricated multiple positive reviews in order to counter, my one negative review, yelp couldn’t care any less. No, they deleted my account, but they left the business owners, false positive reviews up. Therefore, I’ve concluded that all yelp reviews are shit and cannot be trusted.

19 March 2026
Unprompted review
Rated 1 out of 5 stars

Charging credit card after cancel. Robo marketing

The minute my add went live I wAs bombarded with marketers for Google from every state in USA. Of coarse this is charged to my account and I had the feeling it was yelp sales that instigated or made it happen so commissions would go up. In writing 48 hrs over 100 calls trying to sell me on use ng them as advertising. I was forced to cancel yet yelp charged my credit card after shutting adds off. Add was not on and still charging me. I had to cancel my card. Got no responses from yelp when trying to address the issues. Find another advertising campaign yelp is bad news.

3 February 2026
Unprompted review
Rated 2 out of 5 stars

AmerFlow technician

Had a problem with a leaking water softener. Called and made an appointment for from 2 to 4 today. At 3:45 I called company and they said tech was done for the day. Told me they would try to reach him and call me back. Went out front door to find a bill from the company that problem was fixed and that "homeowner was not home." I called again and how the problem got fixed without me being home since the water softener is in my garage. They said garage door was open so they just did it. Two cars and an open garage door and they never knocked on my door? I have two dogs they would have been loud if he had knocked. Said he tried to call me but couldn't get ahold of me. Again why call when you can knock on the door? Asked them to have a "tech manager" call me tomorrow and was told "they don't call customers." The more I talked to the receptionist the madder I got. Worst customer service I have ever experienced

18 March 2026
Unprompted review
Rated 1 out of 5 stars

Unacceptable Quality Control and…

Unacceptable Quality Control and Dismissive Support from Seiko
I purchased a Seiko automatic watch on January 4th. After barely two months of normal daily wear, it began losing 10–15 seconds per day. I wear the watch all day, every day, so lack of wrist movement is not the issue.
When I contacted Seiko, I was told the solution was to “shake the watch 30 times every morning.” That response is not only dismissive — it’s an admission that the product is not functioning as it should. No new automatic watch should require a daily shaking ritual to stay accurate.
This is a clear quality‑control failure paired with customer service that avoids responsibility instead of addressing the defect. I expected far better from a brand that claims to stand behind its craftsmanship.

16 March 2026
Unprompted review
Rated 1 out of 5 stars

Byer BEWARE BANKERS LIFE IS A SCAMER INSURANCE COMPANY!!

Byer BEWARE! This company is a scam. They are in Roseville. In 2021, I purchased a Policy with Bankers Life insurance. I was sold a Whole life policy. I spoke with the person who has been fired! And I signed and wet-signed the documents while this person sat in my home. Today I was called and told I surrendered the policy. I was sent a policy that said I signed. I have been making my payments, but it turns out I was sold a policy that is a scam; they put together some crazy document that is not what I purchased. They are still collecting my premiums, but I don't have a policy

18 March 2026
Unprompted review
Rated 1 out of 5 stars

Suspended From Yelp for Writing an honest review.

I wrote a very honest review of an individual who is running a business dishonestly. When he couldn't get a permit because he lacked the necessary license in Massachusetts; He became hostile and belligerent and threatened to sue me for breach of contract, slander, defamation of character and anything else he thought was appropriate. He posted that as a response to my review. I have the letter from the Town of West Springfield detailing his attempts at trying to put one over on the Town. So what does YELP do. They suspend me and keep him. So much for fairness in reviews. As an added bonus YELP you have over 3000 complaints on file for suspensions without reason on the BBB. P.S. I don't want my account back now that I( know they suspended the wrong party.

17 March 2026
Unprompted review

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