Yell Reviews 

I submitted a full listing, was told approval takes 2 days, and heard nothing for 4. I contacted customer service to chase the approval and, at the same time, clearly stated I did not want my phone number published. Nobody told me this was a problem. They said the request had been escalated to get the listing approved.

A day later I got a call that turned out to be a long, mandatory SEO sales pitch, I was asked about pricing, margins, travel radius, website traffic, and more, all framed as necessary to "list my business," while being used to push their paid services. I told the agent repeatedly, multiple times, that I did not want my number listed. He said "OK" each time. At the end of the call, he told me the listing was published. I checked the listing and found my number published, against explicit instructions I'd now given to two separate people. I went to live chat to get it removed. Instead of addressing what I'd actually said, I was met with a wall of scripted "guidelines" language, repeated regardless of what I typed. When I explicitly stated I was revoking my consent under GDPR, they didn't engage with that at all, just more guidelines, as if their internal policy overrides UK data protection law.

This isn't a case of me not understanding how the platform works. I gave clear, repeated, explicit instructions to two different people before anything was published, and was actively reassured both times. Yell published my personal data anyway, then treated a formal GDPR consent withdrawal as something to be managed with a script rather than a legal right. Followed all this up with an unsolicited email telling me what's "wrong" with my SEO.

I've now spent hours dealing with a problem they created, on top of a sales process that used data-gathering as leverage before I'd even agreed to anything.

If you're a business with any reason to keep your number off a public listing, be aware that "no" does not seem to register with their staff until it's already too late.

very satisficed with customer care personnel

Excellent experience setting up was easy Can always get in touch with staff from start to finish they help you through to set up site.

Nina was very helpful and explained other things I needed to implement to help my business have more online presence.

Elizabeth was most accommodating, and we discussed all processes. Impressed with updated website

Aimee was absolutely brilliant
Explained everything brilliantly
Thank you 😊

Very helpful in getting some queries answered and resolved :)

Colin was excellent

Tytus from Yell.com was very professional and walked me through patiently and calmly the process of growing my businesss online

Do not spend a single penny with Yell.com. They use incredibly predatory business practices to trap you in contracts, provide zero service, and refuse to help when you reach out.
I signed a one-year contract with them, but within two weeks, my circumstances changed and I informed them that I could not afford the payments. Instead of showing any understanding, they completely ignored my situation. Now, I am facing a massive £6,500 bill for a service where absolutely zero advertising was actually done.
To make matters worse, a representative named Connor dragged this situation out for over six months. He kept us waiting, claiming we were going to a solicitor and heading to court, only to tell us at the very end that he "couldn't do anything." It was a complete stalling tactic to keep us trapped.
This entire firm is completely dishonest. Their staff are incredibly rude, arrogant, and refuse to admit any fault—operating under the mindset that they are always right and the customer is always wrong. They will not help you in any way, shape, or form once they have your signature.
Save your business, save your sanity, and stay far away from Yell.

I really appreciate the joined up service you get with Yell, also the fact that the Customer service is personal - I have had Rohena as my contact at Yell for over a year and when I call her she always remembers me. She will always ensure that she connects me to the right team and stays on the line to introduce her colleague before she comes off the call. I truly get the feeling Yell want to support my business not just bill me for support at the end of every month. I trust my business growth in their hands. Big mention to Daniel who has walked me through my website analytics and shown me the most cost effective tweaks to make to enhance my SEO.

Mo Mostowfi is wonderful and so far he has exceeded my service expectations ,

Fabulous website service, very easy to approach.

Very helpful and friendly. Explaining each step clearly, and making sure we were happy before moving onto the next step.

Don’t everything I asked of him an couldn’t be more helpful

An enthusiastic sales person lied through his teeth.

My business had a website, SEO, social media, google business listings, bing business listings, PPC.

I made a listing for my business on Yell and ticked a box that advertised how YELL offered advisory calls as to improvements to business marketing.

Next thing I know I'm getting a pushy caller talking to me like I'm a moron about 'did I have a website?', and 'we (yell) can make you top of the listings on google' - a promise that had yet to be fulfilled. We discussed their offer and I said I'd take a follow up call later in the week.

I did a little back-ground reading and saw various negative reviews on this platform and others, so when I got the follow up call I said I wasn't interested as I had read that you don't get to keep the website afterwards.
I was assured that this wasn't the case and was told (I quote) "No, the website is your is to keep".
So I signed up, and next thing I know I'm being told to hand over the links to my social media and google business accounts and I have to junk my existing website so they (yell) can make a new one for me- I was led to believe that Yell would just lean in and advise me on improvements I could make to my website.

They made the website in WIX which is a basic low performing problematic web builder that offer poor functionality and now my website doesn't transpose effectively between different screen sizes.

The content was terrible AI driven slop that I have had to change myself- I significantly leveraged an uplift in SEO myself, yet am paying yell for the same thing only to get nothing.

I have yet to see my business appear in the google listing at any significant level- to which Yell just say 'well there's a lot of competition' which somewhat undermines the promise made by their sales person that 'we will make you appear in the top listings'

The quoted price turned out to be less VAT so is in fact a significant percentage of my business's monthly turnover- I'm paying 50% of my monthly income to Yell for largely nothing.

Yell decided to create a landline for us that they (yell) own and stuck it all over our listings, so should we leave Yell we lose that phone number.

Having overhauled the website myself, I have found out in the last few weeks that Yell still contractually maintain ownership of it and so should we leave we lose the website and its content.

Google offer direct PPC marketing via google business listings that actually work out cheaper than Yell as Yell charge and admin fee for doing what any business owner can do themselves.

Basically, if all the above means nothing and has confused you, then Yell might work for you- but cheaper options exist.

If you are a basically competent person with access to AI and know how to find your way around Google, and social media, then stay away as Yell will charge you for doing the most basic of things.

Excellent service from my initial query, time was taken to understand why I was calling, the call was so helpful, really delighted with the outcome. Amazing costumer service throughout the call.

Avoid Yell.com – Deceptive Sales, Hidden Charges, and Zero Customer Care
Review Rating: ⭐☆☆☆☆ (1/5)
I am incredibly relieved to finally be leaving Yell.com, and I will never return. My time with them has been a masterclass in deceptive sales tactics and atrocious customer service.
Here is exactly why you should avoid them:
Deceptive Sales & Hidden "Goodwill" Charges: They lied during the initial sales pitch about what their products could achieve. When they failed to deliver, they offered a "gesture of goodwill" compensation. Fast forward a year later, and they charged me four times as much for that exact compensation package—with absolutely zero prior notification or warning.
Total Disconnect from Reality: When you call to complain, the support staff completely refuse to understand how real-world advertising and leads actually work for a business out on the job. All they do is read off a script and parrot "what they see on their screen," completely ignoring the reality of the lack of results.
The Nightmare Cancellation Process: After my contract was finally up, I tried to cancel. I was subjected to a grueling 2-hour phone call where they completely refused to listen to me. Instead of processing my request, they just relentlessly pushed new products. To top it off, they had the audacity to claim that the only reason my business even shows up on the internet is because of "their hard work behind the scenes." The arrogance is unbelievable.
Do yourself a favor and read the other negative reviews online—they are all 100% true. Yell.com wasted my time, drained my money, and offered zero accountability.