YardMaster International Reviews 250

TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Evaluating 29 reviews, most reviewers were unhappy with their experience overall. Many people found the product to be of low quality, with issues like flimsy materials, misaligned parts, and problems with construction. Customers frequently reported difficulties with assembly, stating that instructions were often unclear or incorrect, and that many components did not fit together properly, requiring modifications or additional parts. Some people were dissatisfied with the customer service, describing it as unhelpful or rude. Conversely, a small portion of people were satisfied with the product, finding it to be a good value for the price and appreciating its waterproof qualities once assembled. Some also praised the customer service for being helpful and responsive.

What people talk about most

Product

Users describe ambiguous interactions with product. Many reviewers express significant frustration with the... See more

Quality

Reviewers mention ambiguous feedback about quality. While some customers praise the finished shed as sturdy,... See more

Price

Customers had ambiguous experiences with price. While some reviewers found the quality acceptable for the... See more

Instructions

Customers consistently note negative experiences with instructions. Many reviewers found the instructions... See more

Customer service

Clients share ambiguous opinions on customer service. Many customers praise the impeccable service,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I can understand the criticism of these sheds, as they do have challenges in construction but this has to be balanced against the price and finished product. The instructions are useless and I w... See more

Rated 4 out of 5 stars

Ordered shed online, very easy, with regular update of delivery. Arrived on time but caution the box was tall but narrow and extremely heavy. Shed comes in multiple pieces that all have to be screwed... See more

Company replied

Rated 1 out of 5 stars

There is nothing more I like than being under house arrest as a time slot was given from 7am to 6pm. Only to find that no one turned up after I took a day off work to wait for delivery and with no... See more

Company replied

Rated 1 out of 5 stars

Bought a 10ftx8ft Yardmaster shed from Argos at cost of £575! only to find when its put together that its 9ft x 7ft! FALSE ADVERTISING! Now that is just for starters! it took 3 grown m... See more


Company details

  1. Garden Building Supplier
  2. Garden Center

Written by the company

YardMaster International. Manufacturers of quality metal garden sheds & garages. Each has a guarantee of up to 15 years. Home delivery available.


Contact info

2.8

Average

TrustScore 3 out of 5

250 reviews

5-star
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1-star

Replied to 43% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Please please please do not buy this…

Please please please do not buy this shed.

The worst purchase I have ever made and I wish I had read these reviews beofr purchasing and wasting time/money on this pile of rubbish.

Impossible to build, poor quality and just complete garbage. Spend the extra money on a wood shed, it will be worth it I promise you!

3 July 2020
Unprompted review
Rated 1 out of 5 stars

Customer satisfaction is not something Yardmaster have any interest in

I recently bought a Yardmaster shed advertised by them as 8’x4’. Reading the small print the actual useful space is far less.
On arrival the parts were inspected and the paint finish on a number of panels was either scratched, chipped or badly marked. As I was desperate to get all the contents of my previous shed out of the garage I decided to put those panels at the rear where they would not easily be seen. I thought any reasonable company would have thought offering compensation rather than having to send out replacement parts would be the best resolution. I then started to assemble the shed only to find there were insufficient securing washers used primarily on the self tapping screwed used to secure the roof panels. I could not understand that an item of insignificant value would be supplied to an exact number - except there were 4 short!
Asking for an overnight next day delivery made no difference, a further 3 days passed before the items appeared and still no response to my written complaint with accompanying photos of the offending parts.
Once assembled (and forget their guide times, I am a skilled engineer and could get nowhere near the time they stated) the finished product is good and very stable. However the quality leaves a lot to be desired. The doors were badly bowed causing them to rub on other parts of the construction and despite attempts at correcting this it has left me with ‘marked doors’
I have now written three times to Yardmaster asking for their Customer Service Manager to contact me to absolutely no effect.
If they think I will just go away if they ignore me then they have another think coming.
Would I recommend them? You guess!!!

26 June 2020
Unprompted review
Rated 5 out of 5 stars

Not for useless people!

If you are a engineer or tradesman with a brain these sheds are easy to put up. The diagrams are not great.
For the money they are excellent. Definitely two people required.
The negative reviews are obviously written by people that could not put up a shelf!
I called Yardmaster to explain parts of the ( not so good diagram) and the technical guys ( Gareth + other) were brilliant.
10X4 Shed + flooring built with ease.
My Father has a 10x10 that is still going strong after 20+ years.
The Sheds are great. The diagrams so so!
Bruce (Edinburgh)

25 June 2020
Unprompted review
Rated 1 out of 5 stars

Should get an award for the worst shed made, ever.

This shed should get an award for the worst execution of the simplest design using automated processes.
Before you buy one watch a YouTube build Video and read the comments.

I purchased a Yardmaster 108GEYZ shed and the moment it arrived in just two boxes I knew it would be trouble.
Open the boxes and find the instructions which are as good as useless having never been tested on anyone that does not know the shed and its contents intimately.
Then find bags of self-tapping screws, always a sign of a poor fit, not wrong there.
The cutting and folding are just about bearable but the pre-drilled holes needs sorting out, as the panels just don't meet the frames in just about every area.
It says you need two people to assemble, mainly down to one having to push the panels/frames about to get the holes to vaguely align giving the other person half a chance of putting the self-tapping screw in place.
The sides of the base frame on the shed are two pieces of channel that slot into each other, but the fit is so bad they don't actually fit so when it sits on the floor there are huge gaps between the shed base and the frame, on every side.
The roof frame was over complicated for what it eventually turned out to be with so much not screwed together until the last minute making it difficult to keep in one piece.
Mounting the roof on the shed sides proved difficult as of course it didn't line up and it ended up with 4 people on the job in order to hold it up and help align it.
Overall it looks good, it has yet to rain so have no idea if it leaks, but the overall execution of such a simple idea is so poor I would be embarrassed to tell anyone I worked there.

23 June 2020
Unprompted review
Rated 1 out of 5 stars

shocking service

Ordered a shed last month with 28 days delivery. Phoned today to see where it was and was told it would be another 6 weeks. I had to phone THEM to get this information. Cancelled order immediately for a refund. Avoid

29 May 2020
Unprompted review
Rated 1 out of 5 stars

Worst customer service going

I jumped on there website which just doesn't work. Lots of deadlinks, I then tried to call and the voicemail service was full. I emailed them about the item I wanted. I got a very unprofessional email back.

Will not use them and from the other reviews I can see they are not a good business...

11 May 2020
Unprompted review
Rated 1 out of 5 stars

Total Disaster

I just had a telephone call today from Yardmaster regarding our DISASTROUS GARDEN SHED. She did NOT WANT TO LISTEN TO ME ON THE PHONE AND HUNG UP
What a mistake I have made - one of the WORST ITEMS I HAVE EVER PURCHASED - right down to INCORRECT SCREWS - I had to re-purchase screws from Screwfix, Instructions were appalling 14 days it took with 4 people to try and install this shed.
Please avoid and look elsewhere

11 May 2020
Unprompted review
Rated 5 out of 5 stars

With a decent base very sturdy shed

With a decent base very sturdy shed. Not the safest but does exactly what I needed it for and great value for money. Instructions could be better but a bit of common sense and had it up in 5 hours

8 May 2020
Unprompted review
Rated 2 out of 5 stars

Worst instructions I have ever had-embarrassing and inexcusable

Bought a 6x7 AEYZ metal shed.
POSITIVES: price, style, customer service - sent out more screw plates FOC and incredibly quickly
NEGATIVES: terrible instructions (missing information in some steps), many illustrations are different than related parts, holes don’t line up properly, screws supplied don’t hold ( has to order extra plate fixing bolts for the self tap screws) suggested time to construct needs to be multiplied by 4 and it leaks!
If I realised just how bad the instructions were going to be I’d have considered paying for it to be built but £360 was more than the shed cost!

3 May 2020
Unprompted review
Rated 4 out of 5 stars

As someone who erected my first…

As someone who erected my first Yardmaster in 1999 , I think I can vouch for the Sheds longevity as mine is still standing on a timber base today. I have also installed around ten for friends and family over the years.

When making a base for the Yardmaster shed you must make sure it is level whether it be Concrete or timber as a level base will make erecting easier as the shed starts to take shape and you will find the pre-drilled holes will line up better when screwing together.

I would ask all whether skilled , professional diyer or novice to persevere with the erecting of this shed as the maintenance free benefits far outweighs the problems that can arise in assembling these sheds.

Try and familiarise yourself with the instructions the day or evening before you start and be aware that some items on the plan may look a little different from the physical item but this is easily solved by referring to the Number on the item to the Number on the instruction.

I would advise to start with the roof construction as this will lift straight on to the superstructure of the shed making it more rigid when attached.

Fit base rail to decking and square by diagonal measurements and anchor to concrete or timber base. If using a concrete base, you need to leave base to dry for a few days to allow concrete to dry by expelling moisture into the ambient air. If not enough time is left you could experience condensation once shed is fitted.

Follow the instructions carefully and erect. You will find you have screws and washers left over as Yardmaster seems to supply the same amount of screws and washers no matter the size shed, so if you have a 6X4 shed you will get the same amount as a 10x8 for the same model.
.
These sheds will never be as strong or as sturdy as timber sheds but will do the job of a timber shed if anchored to the base properly but you will never have to re-felt,re-treat or have any defective parts for years and after 20 years there is no rust on mine.

.

30 April 2020
Unprompted review
Rated 1 out of 5 stars

Yardmaster shed

If I could give them zero stars I would, purchased this 3 weeks ago, wrong size sent, tried to contact them by phone and email, still no response, but they took my money in a heartbeat. BUT the quality is a heap of c--p. Avoid this company at all cost, I have now purchased an Asgard shed, what a refreshing difference in customer service and quality. Yes I admit it was 3 times the price but as the old saying goes you get what you pay for..

25 April 2020
Unprompted review
Rated 3 out of 5 stars

I was very put off by the reviews,but…

I was very put off by the reviews,but I’d already bought it.it is flimsier Than I thought it would be,all I would say is read the plans many time before jumping in because they aren’t that clear.having said that it took me 3 days to build from base to roof.a little bit of manipulation was needed to get it right,and possibly a bit of sealant might be needed to fully waterproof it but overall I’m very happy with the finished result

12 April 2020
Unprompted review
Rated 1 out of 5 stars

Woodgrain effect 10 by 8

Woodgrain effect 10 by 8. Okay having looked through the reviews some are clearly fake and sponsored by Yardmaster. You could not be satisfied with this product its very poor. The pieces have multiple holes that are not needed and cause confusion. Some pieces are missing holes and I had to use a drill. The instructions are very unclear on specifics. Pictures are terrible and badly labelled. The parts in the pictures were actually different that parts supplied. Unbelievable. Very very flimsy material too Im actually concerned about leaving anything valuable in it the panelling could be very easily broken through.. I was originally going to buy a more expensive shed in a store(beginning with w and ending in s). But thought this I thought this would be a bargain when I found it online as they looked similar. Thats where the comparison ends... I regret not paying the extra 1500 the quality is incomparible

11 April 2020
Unprompted review
Rated 4 out of 5 stars

Be patient, these work!

After 2hrs struggling to put roof together I would have agreed with other bad reviews.However, after completing my 8’x4’ shed, I actually find it very sturdy, water proof etc etc. Yes there are one or two things which could be improved ie, screw size but most of all the instructions. These are so so poor, but my advice is stick with it,try not to smash it with a hammer as I nearly did, because I have to be honest, I’m not the easiest person to please but after having completed it, after a very trying 9 hrs, I am pleased with it and it was worth the time and money, also surprised just how sturdy it really is. For quality, would I buy again....yes I would ! However manufacturers IMPROVE THOSE INSTRUCTIONS, you will get better reviews.... it’s a no brainier is it not ?!

9 April 2020
Unprompted review
Rated 1 out of 5 stars

Please please please don't touch it not…

Please please please don't touch it not even with a barge pole My poor son bought this heap of junk on line price seemed great I had my doubts all was revealed today got the roof ends to gather after much effort not to mention 4/5 hrs.No nuts supplied with some screws just a piece of flat metal incorrect instructions just extremely frustrating.Say a prayer for us as it's day two tomorrow I will have nightmares tomorrow. I keep you posted.

9 April 2020
Unprompted review
Rated 1 out of 5 stars

Absolutely appalling in every way

Absolutely appalling in every way, shape and form!!! Cheap nasty flimsy and an absolute nightmare to construct!!! Two builders and a labourer spent 6 hours on it and the doors are not even on yet!! Avoid this piece of junk!!!

15 March 2020
Unprompted review
Rated 4 out of 5 stars

Yardmaster 4X6 - totally doable

I read many reviews about Yardmaster sheds and was a bit skeptical. I have now received my shed and built and am pleasantly surprised: all parts were present, many more screws, washers etc. than needed, the instructions were totally understandable and made fairly good sense. It took about twice as long to build the shed, but it is totally okay and doable. This is for the 4X6 shed. I'd say for this price this shed is brilliant. If you want a 5* shed, then you have to be willing to pay 5*, but this one does the trick.

4 March 2020
Unprompted review
Rated 1 out of 5 stars

Dont bother buying a yardmaster shed

Dont bother buying a yardmaster shed. They are rubbish. It was delivered in a single cardboard box which was 85kg but waterlogged and half the box was missing. The haulier said they were all sent out like that. Couldn't have sent it back if I wanted to as parts were already falling out of the packaging. As a result some parts were scratched or bent on arrival. Took forever to build as the supplied screws are crap, panels are very flimsy and many holes had not been pressed out correctly etc. Once assembled it has very low door height and then the joining flange of the roof projects vertically downwards with a razor sharp metal edge at a height of around 5ft from ground level. So no good for normal size adults and not safe for kids due to all the razor sharp metal edges even on the doors which are probably the worst part of the shed. Very flimsy and not at all secure. My 4 year old could break into the shed with no effort with the doors pad locked shut

1 March 2020
Unprompted review

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