Yandle & Sons Ltd Reviews 621

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products and the competitive pricing, often noting that items are well worth the cost. The delivery service is frequently highlighted for its promptness and efficiency, with many appreciating the careful packaging that ensures products arrive in perfect condition. Reviewers also commend the outstanding customer service, describing staff as helpful, communicative, and quick to resolve any issues. However, some customers experienced issues with delivery, attributing problems to the courier rather than the company itself. A few people also mentioned receiving products with minor quality imperfections or damage during transit, though these instances were often resolved quickly by the company. Additionally, some reviewers found the packaging for smaller items to be substandard, and a small number of customers expressed dissatisfaction with certain product functionalities or the clarity of delivery information.

What people talk about most

Product

Customers consistently note positive experiences with product quality and performance. Many reviewers praise... See more

Quality

Consumers generally express satisfaction with product quality. Many reviewers praise the high quality of... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the prompt and quick delivery... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the fast, efficient, and... See more

Price

People report positive experiences with price, consistently finding them competitive and reasonable. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

JSP Powercap Active IP Powered Respirator Impact Protection Dispatched promptly, well packaged, good communication, arrived in good condition. This is the second of these I've owned. Does a great... See more

Rated 5 out of 5 stars

Visited Yandles whilst on holiday in the area, June 2025, wonderful. Great cafe and gift shop, woodworking tool shop and wood shop. Staff in all areas were very friendly and helpful - superb experienc... See more

Rated 5 out of 5 stars

Saw the advert half price! I messaged to ask if the part on offer might fit my machine which is similar but different make. Got an almost instant response with great advice. The part arrived very quic... See more

Rated 5 out of 5 stars

I needed some sapele timber and some nut and bolt fixings to renovate a railway platform bench; Yandle and Sons had exactly what I required at a satisfactory price. Product quality was/is excellent a... See more


Company details

  1. Tool Store

Written by the company

Yandle and Sons is nestled in the village of Martock, nr Yeovil in the county of Somerset. Serving the local community for over 150 years, the business has rapidly expanded to now serve a nationwide consumer base. Yandles Woodworking Centre is one of the largest shops of its type in the Country, supplying everything for the woodworker from machinery, hand & power tools to hundreds of accessories & of course the one thing that all woodworkers require – Timber! It is no wonder that this unique venue attracts visitors from all over Europe who come to browse through the extensive displays from many leading manufactures. The Company believes in giving customers a choice and its range of products is second to none.


Contact info

4.8

Excellent

TrustScore 5 out of 5

621 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Times and norms change don’t they..

Times and norms change don’t they. Some years ago I would’ve gone to a local hardware store and bought this drill bit (admittedly I may have had to have driven there and maybe, now, if I still drove I’d know where the hardware store is that would sell these excellent drillbits). I don’t drive anymore (or fly…) but I do like to use good tools and Famag I certainly am amongst the best. About £2 for this drill bit and I’m not blaming Yandel and sons, that’s the changes of the World with online shopping: £7.50 is a real cost of this bit that’s £2.50 a millimetre, said the actress to the bishop… ;-)

So in this present era as it is Jan, & Sons customer service, packaging and delivery were good and few, like me, have to find your things online I would recommend Yandle & Sons as a supplier

15 April 2026
Unprompted review
Rated 5 out of 5 stars

5 Star service and product needed to…

5 Star service and product needed to replace bench slats for a client and the slats arrived cut to size and in just 3 days from order both myself and the client are very happy ! Will be using your services again

15 April 2026
Unprompted review
Rated 4 out of 5 stars

Package well and arrived/ delivered…

Package well and arrived/ delivered quickly.
Quality of slats not brilliant and have a couple of rough ones which will take away the beauty of the bench I am rebuilding.
I will contact by phone tomorrow and see if the company are willing to send out replacements.
I will be running the router down the edge too pencil edge each slat as edges are square so will be sharp otherwise.

Matter has now been resolved and they have agreed to replace the damaged slats, prompt service in getting this matter resolved

21 April 2026
Unprompted review
Rated 4 out of 5 stars

Items were great

Items were great, however the packaging was terrible. They were delivered open at one end with slight damage. Obviously an on going courier problem.
Had to chase company for dispatch time, communication poor.

8 April 2026
Unprompted review
Yandle & Sons Ltd logo

Reply from Yandle & Sons Ltd

Hi Joseph, really sorry to read the packaging broke open in transit. We wrap the Timber as best possible for carriage, but yours was clearly not robust enough to cope with the couriers. We will review this process to see if there are any improvements we can implement moving forward.

Rated 3 out of 5 stars

Yandles customer service is excellent…

Yandles customer service is excellent as always. However the courier they use are terrible. Got so fed up with waiting being told it was out for delivery when it wasn't lied to by the courier office staff. This awful service reflects badly on Yandles which is a first class company.

13 April 2026
Unprompted review
Yandle & Sons Ltd logo

Reply from Yandle & Sons Ltd

Hi Stewart,
Thank you for taking the time to leave your review and for your kind comments about our customer service.
I am very sorry to read about your experience with the courier. We agree that this is not the level of service you should expect when ordering from us.
While delivery is handled by a third party, we take responsibility for the overall experience and have raised your complaint both internally & with the courier to investigate.
If you would like to discuss your comments in further detail, please do not contact us on: sales@yandles.co.uk & mark FAO Adam.
Kind regards,
Adam

Rated 5 out of 5 stars

Nice Acacia bowl blank 11 x 2

11 x2 Acacia bowl blank was delivered in good time and in good condition.
Nice piece of Acacia turned well and produced what I wanted.Finished with Beeswax and came up nicely.

10 April 2026
Unprompted review
Yandle & Sons Ltd logo

Reply from Yandle & Sons Ltd

Thank you for your feedback

Rated 5 out of 5 stars

Great customer experience

Great customer experience. Very helpful staff. Very prompt delivery. Thanks.

2 April 2026
Unprompted review
Yandle & Sons Ltd logo

Reply from Yandle & Sons Ltd

Thank you for your feedback and kind words about the staff!

Rated 5 out of 5 stars

Will use again!

Have used Yandle & Sons Ltd a couple of times now and cannot fault them in any way. My first order had one item out of stock which they sent me updates on throughout which was very much appreciate as I never had to contact them for updates. Would def recommend and will def be using again in the future.

25 March 2026
Unprompted review
Yandle & Sons Ltd logo

Reply from Yandle & Sons Ltd

Thank you for your feedback and ongoing support.

Rated 5 out of 5 stars

Exmac 13″ Bench Top Thicknesser with Carbide Cutters, Dual Feed Speed & Extending Bed

Exceptional customer service as always from Yandle's.

The product is exceptional, although, I was a little concerned, at first, that the Exmac didn't have many reviews on YouTube or in the UK that I found. Well done to Yandle for importing this product; high quality, great workmanship and a 5 year guarantee.

10/10, thank you.

25 March 2026
Unprompted review
Yandle & Sons Ltd logo

Reply from Yandle & Sons Ltd

Thank you for your feedback and support with this new brand in the UK

Rated 5 out of 5 stars

Great service as usual from Yandles…

Great service as usual from Yandles when I wanted the mitre fence for my band saw. They are one of my preferred suppliers for all my wood turning needs.

18 March 2026
Unprompted review
Yandle & Sons Ltd logo

Reply from Yandle & Sons Ltd

Thank you for your feedback and kind words

Rated 5 out of 5 stars

Very fast delivery and great price

Very fast delivery and great price. Can't tell you about wax Polish as I have not used yet. I have no doubt that it will be a quality item as are most things from yandles.co.uk.

10 March 2026
Unprompted review
Yandle & Sons Ltd logo

Reply from Yandle & Sons Ltd

Thank you for your feedback

Rated 5 out of 5 stars

Needed a part for my lathe

Needed a part for my lathe, staff very helpful, going the extra mile.
New to turning so help was very much appreciated.
Item arrived in double quick time.

12 March 2026
Unprompted review
Yandle & Sons Ltd logo

Reply from Yandle & Sons Ltd

Thank you for your feedback and kind words about our staff

Rated 5 out of 5 stars

Helpful & Efficient Yandle & Sons

I have been most impressed by the helpful communication to follow up on my online order after I was unexpectedly going to be away from home. There was a quick and helpful response from the sales and despatch team to verify the expedited order. Thank you

13 March 2026
Unprompted review
Yandle & Sons Ltd logo

Reply from Yandle & Sons Ltd

Thank you for your feedback and kind words about our Customer Service

Rated 5 out of 5 stars

BENCH SLATS

BENCH SLATS -Easy to order and very prompt delivery.
Timber well finished and packaged.
Would definitely order again.

9 March 2026
Unprompted review
Yandle & Sons Ltd logo

Reply from Yandle & Sons Ltd

Thank you for your feedback and support

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