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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the customer service, finding it unhelpful and difficult to reach a real person. They also encountered issues with the website and user experience, including problems with email organization, content display, and an illegible new design. Customers frequently reported difficulties with account access and verification, often being locked out without adequate support. Some people were dissatisfied with the service, mentioning that their email accounts were deactivated due to inactivity and that the email system often failed to send or receive messages. Additionally, some customers found the security measures overly complex, requiring multiple verification steps that were often problematic.

What people talk about most

Website

Consumers find the website experience to be negative. Many reviewers express frustration with issues like... See more

Customer service

Users describe negative interactions with customer service, often citing a lack of real human support and... See more

User experience

Customers express significant dissatisfaction with the user experience. Many reviewers report issues with... See more

Service

Reviewers highlight negative aspects of service, with many expressing strong disappointment. Customers report... See more

Customer communications

Customers consistently note negative experiences with contact. Many reviewers report significant difficulties... See more

Based on these reviews

Rated 1 out of 5 stars

Rotten email service! Got locked out of my account and upon answering all the necessary security questions, both online and via phone call; they still required me to submit my state ID. They’re so hun... See more

Rated 1 out of 5 stars

Yahoo Mail itself us so irritating. It clumps together emails in threads so you can't find anything, it "trims content" so you can't see it. Hopeless to use. Why can't you just have a chronological... See more

Rated 1 out of 5 stars

Would give no stars if I could. Locked out of Yahoo Mail. I am expecting an important email and I cant access my email account. Sign in takes me to verification screen, no verification code is sent to... See more

Rated 1 out of 5 stars

For some reason, the identity verification e-mail address is NOT MINE and I cannot change this verification info. Called Yahoo twice, had me scan my drivers license and upload a selfie, then told me t... See more


Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

3K reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Garbage

I’ve had yahoo for so many years. But, with the updates it’s going downhill fast. It has become so user unfriendly. Soon ASAP I’ll close everything.

29 January 2026
Unprompted review
Rated 1 out of 5 stars

All Primary Offers Others

All Primary Offers Others
What an earth are these categories supposed to be? I don't need you to file my inbox. And as for navigating my way around a lengthy two-way conversation, it's a mess. I loathe what you've done to Yahoo Mail but worse that, I worry that one day I'll miss a very important message.

31 January 2026
Unprompted review
Rated 1 out of 5 stars

Abandoned, ads, paying support, no antispam no security, WhatsApp needed to login...

Seems abandoned now. Two-factor authentication via SMS doesn't send SMS messages, forcing users to install and use WhatsApp. Far too many ads, including in emails. Anti-spam is almost non-functional. All spam is received in the inbox, which is extremely dangerous when it comes to phishing, knowing I receive at least 10 per day. Webmail is extremely slow; every interaction can take almost a minute. Domain name blocking filters are limited to 3, otherwise you have to pay, and the free filter is limited to 100 blocked emails and is ineffective. Paid support—I've never seen that anywhere else! Yahoo News plagiarizes and copies articles from other media outlets and makes it impossible to access the original sources.

31 January 2026
Unprompted review
Rated 1 out of 5 stars

I've got a new phone and phone number

I've got a new phone and phone number. I'm trying to recover my yahoo email account and it's a terrible experience. Everything else that I needed to transfer to my new phone went well without any issues. But this yahoo email recovery system is absolutely awful. Come on Yahoo, sort it out. It's obvious that yahoo is having issues because I have been reading all the other reviews and it doesn't look good.

29 January 2026
Unprompted review
Rated 1 out of 5 stars

If there was an option for zero stars I…

If there was an option for zero stars I would have selected that. I had zero access to my email, zero customer support and zero contact. Customer support site leads to the same page over and over. I'm literally blocked out of my emails for weeks.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Andre Rattray SR,

Andre Rattray SR,
Very pleasant person to meet, always visit with a smile on his face, making you feel comfortable to talk with, very consistent with his time, making sure everything is going according to planned always timely when he say he will be at your home to meet you, he is truly a go getter, get the job done, someone you can truly count on in your time of need.

28 January 2026
Unprompted review
Rated 1 out of 5 stars

I'm a professional musician who set up…

I'm a professional musician who set up a Yahoo account in the early days of my career. Just logged in to access some old mixes that are need for an upcoming project and discovered that my entire inbox has been deleted due to inactivity. Pretty freaking brutal, Yahoo.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Abdy's Asparagus Roots !! Magnificent 3 year

I purchased 25 Jersey Supreme 3 yr old roots from Andy's Asparagus Acres.com in the fall of 2025, the quality exceeded my expectations. The crowns were thick, healthy, clearly farm raised. Excellent roots structure. The value was outstanding compared to other sellers. Everything arrived in great condition. Communication was clear and professional . With my first question, I could tell these were long time Asparagus farmers. Everything went smooth and confidence - inspiring.

24 April 2025
Unprompted review
Rated 1 out of 5 stars

used to be pretty good

used to be pretty good. but with each update the quality goes down. They have it set up now so that you have to open an email to delete it. And they keep saying my inbox is more than 90% full even though I spend a couple of hours and delete 15k emails. I'm going to try and transfer all of my addressees to another and ditch Yahoo.

23 January 2026
Unprompted review
Rated 1 out of 5 stars

ONE OF THE MOST HORRIBLE E-MAIL PROVIDERS

One of the most horrible e-mail providers if not the most horrible. It's weird that most often l can't log in from the same device or different devices. The system rarely allows me to log in to my e-email and most often it requests to send a verification code to my phone number. But what's surprising is that the verification code hardly gets to my phone number. I would try for days or weeks without receiving any verification code but all of a sudden some times I would get a verification code. I wonder if Yahoo is really serious about improving their services. Their policy talks about "creating new e-email if you can't access your e-email because it's free". It looks like Yahoo underestimates the importance of people's correspondence or they don't care or they don't give a f*** simply because it's a "free e-mail provider". If the e-mail provider Yahoo isn't a lucrative business I think it's better they stop offering "free e-mail services". They can charge the users. But if Yahoo continues to offer "free e-mail services" then they should offer good services or close the company. Good services that are paid for are better than "free" worst services. Yahoo should do better, they can do better, and let's hope they will do better.

21 January 2026
Unprompted review
Rated 1 out of 5 stars

garbage emails system

just changed to gmail, yahoo's filter system is garbage and flagging half my emails as spam, yahoo filter and contacts DO NOT mark things safe

18 January 2026
Unprompted review

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