yaantra Reviews 

1,061
TrustScore 2 out of 5

1.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Hiii I have ordered Samsung mobile with exchanging my Oneplus mobile. When the flipkart deliver boy check my oneplus mobile with Yaantra Application, it's not working. When he start... See more

Rated 1 out of 5 stars

I gave a device for screen replacement but they reported some other problem besides that, I approved the quotation given by them . I found when phone delivered after one day stopped working, When I as... See more

Company replied

Rated 5 out of 5 stars

Excellent doorstep service. Got my iPhone screen replaced. Phone got a new life. Very prompt and courteous response by them. Whole think from booking t he appointment and repair took 2 hours. Mo... See more

Company replied

Rated 1 out of 5 stars

Not at all satisfied. They don't care / don't lift phones to listen complaints/ feed back. Only prompt in collecting / giving back mobile that too with charges ( not free, as claims). Don't waste mone... See more

Company replied

Company details

  1. Electronics & Technology

Information provided by various external sources

Yaantra is providing repairing, refurbished and unboxed mobile phone services with free pick and drop facilities. We repair Broken screen and water damaged


Contact info

1.9

Poor

TrustScore 2 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.9

All reviews

(1,061)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great sarvice and full original parts

Great sarvice and full original parts

Nice boys explain main issue my phone
Thanks for devanand

27 January 2020
Unprompted review
yaantra logo

Reply from yaantra

Thank you for writing to us. Kindly be in touch so that we can serve you in future.

Rated 5 out of 5 stars

Manoj kumar

Good service door step mr. manoj kumar

24 January 2020
Unprompted review
yaantra logo

Reply from yaantra

Thank you for writing to us. Kindly be in touch so that we can serve you in future.

Rated 5 out of 5 stars

Very quick and smart

Very quick and smart, Manoj is really professional & expert in his work. Thanks!

22 January 2020
Unprompted review
yaantra logo

Reply from yaantra

Thank you for taking the time to write this review. Your kind words encourage us greatly.

Rated 5 out of 5 stars

on time perfect work.

on time perfect work.. (Y)

22 January 2020
Unprompted review
yaantra logo

Reply from yaantra

Thank you for taking the time to write this review. Your kind words encourage us greatly.

Rated 1 out of 5 stars

fraud,untrustworthy,vague,unreliable.....

My request id is 279945
I trusted them(yaantra) and handed over my iphone 7 plus. I still regret that why did i even give my.mobile its been 12 days from the day when i handed over my mobile, so pathetic service it is. no proper communication, lack of response no time sense and much more. after when my mobile was taken away, i tried calling them but none of them responded to my call later i decided to call the person who picked my iphone and he was so impolite and said me not to call him instead to call the service center, i would agree for what he said but there was no proper contact number to call them. and after 12 days im getting a message from them that "we are waiting from your approval" just to diagnose the mobile they took 12 days and they had promised me that they will deliver it in 3 working days...each and every day im trying to call but there is genuine reply. im just bursting out, and today i called luckily they picked and i just said them " i just want my mobile back as soon as possible and in the same condition as it was taken" people i strongly insist please don't believe this yaantra.... one thing is for sure that im never gonna invite this problem again by using this service and i will also make sure people around me will also not use it..........
atleast make sure that you (yaantra) will deliver it as soon as possible and in the same condition as it was taken.... atleat that would be appreciated.....and there is always a limit of being patient but once if it is crossed it will be more worse.

20 January 2020
Unprompted review
yaantra logo

Reply from yaantra

This is certainly not the kind of experience we wanted you to have. We would like to inform you that we tried to reach you but your number is Non-contactable. So, we request you to share alternate number which will help us to deliver your device on priority.

Rated 5 out of 5 stars

Very good service

Door step repairs.
Very good service !!

20 January 2020
Unprompted review
yaantra logo

Reply from yaantra

Thank you for taking the time to write this review. Your kind words encourage us greatly. Based on your feedback we will surely improve our services better enhance customer experience.

Rated 4 out of 5 stars

iPhone 6s battery

Waiting time was just the issue otherwise everything done good by manoj

19 January 2020
Unprompted review
yaantra logo

Reply from yaantra

Thank you for taking the time to write this review. Your kind words encourage us greatly. Based on your feedback we will surely improve our services better enhance customer experience.

Rated 5 out of 5 stars

Service is very excellent

Service is very excellent. Mr Manoj is very good in repairing the phone and punctual as well. He gave great service and helped me to resolve the issue with phone and it’s battery.

18 January 2020
Unprompted review
yaantra logo

Reply from yaantra

Thank you for taking the time to write this review, your kind words encourage us greatly. Kindly be in touch so that we can serve you in future.

Rated 5 out of 5 stars

experienced and careful staff handling…

experienced and careful staff handling stuffs with care.

i recently replaced my iPhone 6s+ screen with Yaantra staff name is Junaid Ansari who is really humble and experienced person.He replaced my phone screen in front of me in just 30 minutes. Happy with service and compare to market they are giving good rate with warranty. Keep it up Yaantra...

18 January 2020
Unprompted review
yaantra logo

Reply from yaantra

Thank you for taking the time to write this review, your kind words encourage us greatly. Kindly be in touch so that we can serve you in future.

Rated 1 out of 5 stars

Fraud, Inefficient, and Careless

They are not just inefficient, but also not ready to take responsibility for the damage they have done. My request ID is 279402.I had sent my phone (OnePlus 5) to check the issue with screen brightness (could not reduce it) and microphone. After keeping the phone for a 3-4 days, Yaantra called me and informed me that they need to change the display, the mic, and the charging flex. I was surprised because there was nothing wrong with the charging flex and it was working fine. The quote they gave was also very high and I rejected the quote. Funny part, they were willing to negotiate and brought down the quote from INR 6500 to INR 5000. I still refused and asked them to return the phone.

Now, the very next day, the delivery person starts calling me and I was not home, and kept requesting him to bring it in the afternoon. After having the same conversation again and again, he came to meet me at around 3 PM, handed over the phone to me at my society and rushed away. I did not even get a chance to look at the phone, which was thoroughly packed in bubble wrap and a paper envelope. I checked the phone a day later, and what do I find? There is a CRACK on the screen.

There are no numbers to reach them. I left a review on Google stating the issue and they responded saying they will get in touch with me soon. And know what? They never contacted me. After waiting a couple of days, I called the person who delivered the phone to me. He gave me another number and asked me to get in touch with them. I called the other number and after calling them at least 5-10 times, I was able to reach a person called Danish who promised to check and get back to me.

I kept following up 3-4 times a day, calling Danish and asking him for an update. They NEVER called me. After 3-4 days, I called them again today, and they just shrugged off any responsibilities they had. They just said it was sent back in the same condition I had sent it to them.

I trusted these people, and what I get in return is bad customer service, lack of responsibility, and I also ended up ruining my phone. Nobody is even ready to purchase the phone now. They called me thrice a day when they had to sell their services and when I had an issue (an issue that they created), they stopped calling and finally just shrugged off all responsibility.

I need help in resolving this issue. Any help is greatly appreciated. And I do know I will never ever use their services again and ensure that none of my friends do either.

17 January 2020
Unprompted review
yaantra logo

Reply from yaantra

This is certainly not the kind of experience we wanted you to have, we truly apologized for the difficulty you encountered from our side. As per our discussion over the call, we are taking up your case on priority and we ensure you to resolve the issue. Also we will take follow up of your case and provide you update for the same. We request you to allow some time. Your patience and co-operation will be appreciated in this regard.

Rated 5 out of 5 stars

Very fast

Very fast, efficient and comfortable. I will recommend it to everyone.

15 January 2020
Unprompted review
yaantra logo

Reply from yaantra

Thanks for the 5 star rating and for taking the time to write this review. Your kind words encourage us greatly.

Rated 4 out of 5 stars

Just got the delivery

Just got the delivery, first service was not good enough then again they took for servicing. Good service, seems to be problem resolved but i need to use for few hours or days at least to say if the quality is really good, which is why giving 4 star

12 January 2020
Unprompted review
yaantra logo

Reply from yaantra

Thanks for the 4 star rating. Based on your feedback will surely make our services better and thanks for taking the time to write this review. Your kind words encourage us greatly.

Rated 1 out of 5 stars

I didnt have a good experience with…

I didnt have a good experience with Yaantra, my repair ID : 279412 in which My iphone's battery and charging port was supposed to be replaced, but neither was done, and to make matters worse, the tech engineer dropped my phone and cracked the screen, he appologised profusely and said next day he'll come with all 3 parts(charging port, battery and screen) and replace them. Next day I called him, and he said that someone else has been assigned the repair job so its not upon him now.

8 January 2020
Unprompted review
yaantra logo

Reply from yaantra

This is certainly not the kind of experience we wanted you to have. We will reach you shortly.

Rated 5 out of 5 stars

Very good service provided by Manoj.

Very good service provided by Manoj.
Proper and clear information provided.
Also checked all parts properly.

4 January 2020
Unprompted review
yaantra logo

Reply from yaantra

Thank you for taking the time to write this review. Your kind words encourage us greatly.

Rated 1 out of 5 stars

Still I did not receive my Mobile

Still I did not receive my Mobile. What a useless service of Yaantra is !!!
- Subhash - 9136901245

3 January 2020
Unprompted review
yaantra logo

Reply from yaantra

This is certainly not the kind of experience we wanted you to have. We will reach you with the exact resolution.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look