I initially purchased products which, on reflection, didn't meet my expectations. I was able to send it back and get a full refund without any fuss and then bought ones that did meet my requirements.... See more
Company replied
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At Xtralite we have both sourced and developed a variety of innovative LED lighting products. Our products not only have practical applications but are Eco-Friendly, High Quality and Tastefully Designed. We have a vast range of products including Power Failure Nightlights and Torches, Task and Desk Lamps, Security Lights and LED Flame Replicating Candles.
Unit 3A Dunns Close, CV11 4NE, Nuneaton, United Kingdom
The lights are great but have noticed that in about 8 to 12 months they stop working or charging. I buy a lot of this product and get a 30% failure rate.
Wonderful and very lightweight little rechargeable torches can highly recommend, i keep one in the car and one just inside my kitchen door as it’s very dark where I live battery charge lasts ages too. SUPERFAST post also. Overall highly delighted thank you and the actual best bit is no more batteries which is good for everyone and the enviroment
I recently had a problem with one of the units I had bought earlier. The technical support leading to the replacement of the charging cradle was first class.
Will certainly use this supplier again.
Great product, really helps us find our way around the new house and great for an old dog to find his way around. Plus got a free light as a bonus.
Wish the company continued success.
Excellent customer service, even after many years of having a product and needing a bit of guidance! Torches are really good and work as expected.
These lights are very effective…..We bought a replacement part for one of our nightlights which came very quickly, also packaged well too. Thank you.
Good selection of products with a good explanation of what each product did which helped me to make my choice. Problem with delivery, company contacted me promptly and reorganised the delivery to suit me
Excellent service- they went above and beyond this customers expectations

Reply from Xtra Lite
Before purchase I phoned your organisation and was told that the sensor range could be adjusted and that during hours of darkness the lamp would glow dimly until activated. These features are not present and I was surprised that there is no over-ride facility to keep the light on. The instructions did not cover any of the functions and were very poor. On installation, the light took 40 mins to turn off and I thought it was faulty!

Reply from Xtra Lite

Reply from Xtra Lite
Delivered on time, lights work as per the instructions, would recommend them for any dark landing or other unlit area.

Reply from Xtra Lite
Quick response to delivery of item, the quality of the item of superior quality and provides a good sensor coverage for stairwell and provides exceptional lighting coverage. Certainly recommend due to it’s slimline configuration. The torch function is an added plus just in case.

Reply from Xtra Lite

Reply from Xtra Lite
This is an excellent company to deal with. Because I had made multiple orders, they sent me a free gift light which was faulty. Even though it was free, upon being informed they sent me another one. That’s what I call a first class service.

Reply from Xtra Lite
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