Xrysosonline Reviews 

30
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

I’ve purchased from XrysosOnline three times over the past four years, and each time, their service has been excellent. My most recent purchase was a 2.5g platinum bar, and as always, everything wen... See more

Rated 5 out of 5 stars

All the members of the Team are very professional & supportive. Having, also, a strong brand behind tops up the experience. Placed an order of 30k plus and worked out smoothly without having any pre... See more

Rated 5 out of 5 stars

I have made more than three purchases, and I must say that the customer support provided by Ms. Eva has been exceptional. She has gone above and beyond to assist me with various delivery options, maki... See more

Rated 1 out of 5 stars

Communication by email or phone was challenging—I even wondered if I had been ghosted. Tracking was unreliable until all notifications suddenly started working, revealing the package's previous progre... See more

Company details

Written by the company

O XrysosOnline ανήκει στο BullionByPost τον Νο. 1 διαδικτυακό προμηθευτή χρυσού παγκοσμίως. Τόσο ο XrysosOnline όσο και το BullionByPost είναι μέρος της Jewellery Quarter Bullion Limited (JQB Ltd). Ιδρύσαμε το BullionByPost για να προσφέρουμε ένα εύκολο και ασφαλή τρόπο για να μπορείτε να αγοράσετε σε πολύ χαμηλές τιμές ιδανικές για επενδύσεις. Προσφέρουμε μία μεγάλη ποικιλία από μπάρες από χρυσό και ασήμι και νομίσματα από χρυσό και ασήμι. Η επιτυχής προσπαθειά μας να επεκταθούμε στην κεντρική Ευρώπη και στην Αμερική και οι διάφορες ιστοσελίδες μας στην Ιρλανδία, την Γαλλία και την Ιταλία μας οδήγησαν στην απόφαση να επεκταθούμε και στην Ελλάδα.


Contact info

3.7

Average

TrustScore 3.5 out of 5

30 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.7

All reviews

(30)

1 review in the last 12 months

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Rated 1 out of 5 stars

Bad service!

Communication by email or phone was challenging—I even wondered if I had been ghosted. Tracking was unreliable until all notifications suddenly started working, revealing the package's previous progress. Unfortunately, the coin I received had a noticeable, deep scratch. Despite this, I’m considering making another small purchase, mainly because this week has been quite busy. I hope my experience improves next time.

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service & Reliable Precious Metals Dealer

I’ve purchased from XrysosOnline three times over the past four years, and each time, their service has been excellent. My most recent purchase was a 2.5g platinum bar, and as always, everything went smoothly. The ordering process is straightforward, the prices are fair, and the delivery is secure and timely.

What I appreciate most is their reliability—whether it’s gold or platinum, I always receive exactly what I ordered, properly packaged and with all necessary documentation. Trust is crucial when buying precious metals, and XrysosOnline has earned mine. Highly recommended!

12 February 2025
Unprompted review
Rated 5 out of 5 stars

All the members of the Team are very…

All the members of the Team are very professional & supportive. Having, also, a strong brand behind tops up the experience. Placed an order of 30k plus and worked out smoothly without having any previous experience from my side. Recommended without any hesitation.

P.s. special thanks to Eva

14 June 2024
Unprompted review
Rated 5 out of 5 stars

Great service, Ευχαριστώ πολύ

I have made more than three purchases, and I must say that the customer support provided by Ms. Eva has been exceptional. She has gone above and beyond to assist me with various delivery options, making the entire shopping experience a breeze. I find their products to be trustworthy, and I intend to continue being a loyal customer.

15 January 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional service and swift deliveries

I have been thoroughly satisfied with my months-long preference for xrysosonline.gr. They offer Greek investors attractive prices, and their exemplary customer service provides solutions tailored to customers' needs. Additionally, their shipping system operates flawlessly, ensuring remarkably swift deliveries.

23 November 2023
Unprompted review
Rated 5 out of 5 stars

Trustworthy and Professional service

Easy ordering process, prompt and safe delivery, excellent communication via mail. Trustworthy and professional. Best service for precious metal on line. Definitely will buy again and recommend!

22 February 2023
Rated 1 out of 5 stars

Don't buy from this company

I ordered on 11.1.23 and today 7.2.23 I still haven't received it. they tell me to be patient and that my package is lost. Do not buy anything from this company. The worst experience I've had in an online purchase

10 January 2023
Xrysosonline logo

Reply from Xrysosonline

Dear Mr Sakellariou,

We have tried to reach you by phone and email on several occasions but unfortunately we have never been able to do so.

After the unsuccessful delivery of your order we run an investigation to confirm the whereabouts of your parcel with the courier. In the end we resent your parcel.

We have tracked the replacement package and noticed that it was indeed successfully delivered and we hope you are satisfied with the product.

We look forward to hearing from you and should you require any further information or assistance, please do not hesitate to contact us.

Kind Regards,
XrysosOnline Customer Service

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