Xootz logo
Visit website

Xootz Reviews 

220
•
TrustScore 3.5 out of 5

3.6

Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 71 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the platform very easy to use, appreciating the smooth purchasing process and consistently quick delivery times. Many parents happily mention that their children love the toys and vehicles, which are both fun and well-made. People often say how simple it is to assemble the items and enjoy helpful support when problems happen. Some reviewers were not happy with frustrating delivery delays that caused items to arrive far too late for special birthdays. A few other people also felt that dealing with damaged packaging or missing components was quite frustrating.

What people talk about most

Product

Clients share ambiguous opinions on product experiences, highlighting a wide range of differing quality... See more

Delivery service

Consumers have mixed feelings regarding delivery service, as experiences vary significantly. Many reviewers... See more

Quality

Customers consistently note ambiguous experiences with quality. Reviewers frequently praise the well-made... See more

Order

Users describe ambiguous interactions with order experiences, reflecting a mix of satisfaction and... See more

User experience

Reviewers highlight positive aspects of user experience, finding the purchasing process straightforward and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered two go karts for my two boys, I cant review the goods because I never actually received them but that was no fault of the companies, sadly the courier let them down. The company themselves w... See more

Rated 5 out of 5 stars

I hadn’t heard about this site before however I am so glad I did. I managed to get one of the best electric cars for my son’s birthday in the sale. The delivery company had damaged it upon arrival and... See more

Rated 5 out of 5 stars

Arrived on time and as described. My 7 year old granddaughter likes them as a size larger than her previous pair but finds them to be quite heavy.

Rated 5 out of 5 stars

Although I never revieved my parcel due to evri courier company you made things so easy in issuing a return and refund! Ive used your store many times but I do think you need to change your courier co... See more

Company details

Written by the company

Breaking the mould and setting new standards is what we do. After all, how can mini-humans truly have fun within the boundaries? Since our birth back in 2014 we’ve made it our duty to get kids out exploring and spending less time cooped up indoors watching other people have fun on YouTube.

Contact info

3.6

Average

TrustScore 3.5 out of 5

220 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(220)

69 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Not a happy customer

Item arrived quickly, however wasn't happy with the scooter size so requested a refund only to find out I had to pay for returning the item. Obviously not the cheapest postage considering the size and weight. The website could/should be more transparant about the customer having to pay to return. Not happy with this at all and will not purchase from you again in the future.

15 November 2024
Xootz logo

Reply from Xootz

Good morning
Thank you for your review.

The returns policy is on our website and lists unwanted items, I know we do not order items with the intention to return, which is why you may have missed the returns policy on our website.

Kind Regards
Belinda

Rated 1 out of 5 stars

My purchase still hasn’t arrived so I…

My purchase still hasn’t arrived so I am very disappointed with your service considering how much it cost!!!!!!

28 November 2024
Xootz logo

Reply from Xootz

Good day
Thank you for your review.

I see my colleague has been in contact regarding your case, I am really sorry the courier has let us down on this occasion. You feedback is noted and appreciated.

Kind regards
Belinda

Rated 1 out of 5 stars

Go kart order lost in transit then cancelled

Go kart order lost in transit , Evri found it but continued to return back to sender. Customer services could not divert it back to me.
Customer services ordered a replacement, no offer of express delivery despite it being a birthday gift, 20 mins later received an email to say it was out of stock and they would process a refund. 3 days on still have no received the refund. Will never use them again. Communication awful, I had to keep ringing them, automated emails back.

26 November 2024
Rated 1 out of 5 stars

Total waste of time…

Received several emails saying my item has been dispatched. Checked the tracking and it said that courier company Evri were still waiting for the package. I rang up and they gave me a refund for the item which will take 5 days to come through, they can’t send me out the item and I won’t receive the refund till after my sons birthday. What a total waste of time! So upset that I didn’t receive my item or a replacement

23 November 2024
Xootz logo

Reply from Xootz

Good morning
Thank you for your review.

I am so sorry the item was lost in transit, and we have no stock to replace.

I can understand the frustration and disappointment caused by this.

Kind regards
Belinda

Rated 5 out of 5 stars

Will use again.

Ordering was simple and the information on progress was well received. Delivery was quicker than expected and arrived in good packaging. Thanks to all involved.

9 November 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look