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Xootz Reviews 

220
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the platform very easy to use, frequently appreciating the smooth purchasing process, helpful customer support interactions when needed, and remarkably quick delivery times for various toys. Many parents and grandparents mention that their children absolutely love the items, noting that the products arrive well-packed, look fantastic, and provide hours of joyful entertainment. Though some customers experienced frustrating delivery delays or missing parts, they struggled to obtain timely updates from courier services. Others noted that certain orders arrived damaged or incomplete, requiring extra effort to dispose of broken items or find replacement components.

What people talk about most

Product

Clients share ambiguous opinions on product quality and reliability. While many consumers are thrilled with... See more

Delivery service

Consumers find delivery service to be ambiguous, reporting a mix of extremely fast shipments and major... See more

Order

Reviewers share mixed feedback about their order experiences, highlighting both smooth transactions and... See more

Quality

Reviewers highlight ambiguous aspects of quality, as opinions on the products vary greatly. Some consumers... See more

User experience

People report positive experiences with user experience, highlighting smooth purchases and easy assembly.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered two go karts for my two boys, I cant review the goods because I never actually received them but that was no fault of the companies, sadly the courier let them down. The company themselves w... See more

Rated 5 out of 5 stars

I hadn’t heard about this site before however I am so glad I did. I managed to get one of the best electric cars for my son’s birthday in the sale. The delivery company had damaged it upon arrival and... See more

Rated 5 out of 5 stars

It’s the first time buying directly from Xootz and I’m so glad we did! Our sons go cart was delivered super fast and it was cheaper than anywhere else plus we received an additional 10% off as a new c... See more

Rated 5 out of 5 stars

Although I never revieved my parcel due to evri courier company you made things so easy in issuing a return and refund! Ive used your store many times but I do think you need to change your courier co... See more

Company details

Written by the company

Breaking the mould and setting new standards is what we do. After all, how can mini-humans truly have fun within the boundaries? Since our birth back in 2014 we’ve made it our duty to get kids out exploring and spending less time cooped up indoors watching other people have fun on YouTube.

Contact info

3.6

Average

TrustScore 3.5 out of 5

220 reviews

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Asks customers to review

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3.6

All reviews

(220)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great solid scooter

Super fast delivery, quick and easy process to buy with discount on top - bonus! Bought for my 6 year old daughter for Christmas who absolutely loves it and has been on it non stop today, super easy to use and a solid scooter!

18 December 2023
Rated 1 out of 5 stars

You left my electric scooter outside my…

You left my electric scooter outside my house with a bus stop for anyone to take

24 November 2023
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Reply from Xootz

Good day Philip
Thank you for your review.

Please contact our customer service team at your convenience and we will gladly assist and investigate further with the courier.

Kind regards
Belinda

Rated 5 out of 5 stars

wild rider green tiger LED

We bought a wild rider green tiger LED scooter for our son’s 5th birthday which unfortunately arrived slightly damaged. However the Xootz customer services were brilliant and we received a replacement within 3-4 days. The scooter itself is definitely better than some others brands we’ve had before, really sturdy and strong and the lights are really fun and look amazing at night. So a shame it was faulty but the product was worth it

2 November 2023
Rated 5 out of 5 stars

Item so well packaged

Item so well packaged, delivered on time and the item is immaculate looks brand new, I am so happy with the purchase. Excellent value for money in a time of cost of living crisis.

7 November 2023

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