Xoom, A PayPal Service Reviews 178,836

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 119,514 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and ease of use, making money transfers quick and convenient. People appreciate the reliable payment processing and the overall smooth user experience. However, some customers also noted concerns regarding pricing, specifically mentioning increased fees and unfavorable exchange rates, which led some to consider alternative services. A few other people also felt that the payment process could be complex, requiring different account numbers or limiting payment options.

What people talk about most

Service

Reviewers mention positive feedback about service, often highlighting the great rates, prompt transfers, and... See more

Payment

People report positive experiences with payment. Customers consistently praise the speed and ease of... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the app and website for being... See more

Price

Customers had ambiguous experiences with price. Some reviewers appreciate the good exchange rates, low... See more

Response time

Clients share positive opinions on response time. Many customers describe the response as "pretty much... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am glad to use Xoom for Money Transfers. I have never needed to reach Out to customer Service because i have never faced any Problems using Xoom. I suppose, their customer Service must be as grea... See more

Rated 5 out of 5 stars

My experience are great because I don’t have any problems when I’m sending money to my family. Sometimes the money is delaying, but it’s always worth the wait before I will send a message to Xoom su... See more

Rated 5 out of 5 stars

I’ve been using Xoom for my international transfers for many years now. And even though there are many services now that offer higher exchange rates, I don’t feel as safe as I do with Xoom.

Rated 5 out of 5 stars

I am consistent customer and member of XOOM benefiting from the services from last 9 years. As I changed my phone so most of the Apps were disturbed and distorted. I had to uninstall the App and rei... See more


Company details

  1. Money Transfer Service
  2. Financial Consultant

Written by the company

Trusted by millions. Fast, secure, and affordable money transfers — powered by PayPal, at the speed of Xoom. Send money to over 150 countries from the United States, Canada, Australia, Europe, and the UK with flexible and convenient options, including: Bank and debit card deposits; Mobile wallet transfers (UPI, PIX, Mercado Pago, GCash, and more); Cash pickup and home delivery; and, Mobile phone reloads. When sending money to friends and family, every cent counts. We’ll show you the exact fee and the amount they'll receive before you hit send. Fees and limitations apply. Our security measures, including data encryption and 24/7 fraud monitoring, help safeguard your transactions and keep your full financial info secure every step of the way. Count on our dedicated team. We have customer service centers across the globe with support in multiple languages. Since 2001, millions of customers have relied on Xoom to send money around the world. Popular delivery options Send money directly to major partners across key corridors: Mexico: OXXO, Elektra, BanCoppel, Mercado Pago, Spin by OXXO, BBVA, Banco Azteca, Banorte India: HDFC, PNB, Axis Bank, YES Bank, Muthoot Finance, Manappuram Finance Philippines: BDO, BPI, PNB, Cebuana Lhuillier, M. Lhuillier, GCash, Coins, PayMaya, GrabPay, and door-to-door delivery

Fast, secure, and affordable online money transfers

Written by the company

Send money to Mexico
Send money to the top cash pickup locations and banks throughout Mexico, such as Oxxo, Elektra and BanCoppel. Transfer money directly to Mercado Pago and Spin by OXXO mobile wallets. Make bank deposits to all major banks, including BBVA (Bancomer), Bancoppel, Banco Azteca and Banorte.
Send money to India
Make UPI and bank deposits to all major banks, including HDFC Bank, PNB, Axis Bank and YES Bank. Send money to the top cash pickup locations and banks throughout India, such as Muthoot Finance and Manappuram Finance.
Send money to the Philippines
Send money to the top cash pickup locations and banks throughout the Philippines, such as Cebuana Lhuillier and M. Lhuillier. Make bank deposits to all banks, including Banco de Oro (BDO), Bank of the Philippine Islands (BPI) and Philippines National Bank. Transfer money directly to mobile wallets, including Coins, U-mobile, GCash, PayMaya and GrabPay. You can even go for door to door delivery service right to your recipient's front door with Signed and Delivered (S&D). Deposit directly to a bank account in the Philippines by quickly entering your recipient’s debit card number. The money will be deposited into your recipient’s bank account – like a bank deposit. Funds are typically deposited in minutes. Available only to US senders who are sending to eligible debit cards. Fees, limits and other holds may apply.
Send money to Guatemala
Send money for cash pickup and bank deposit to the top pickup locations and major banks in Guatemala, including Banrural and Banco Industrial. Deposit directly to a bank account in Guatemala by quickly entering your recipient’s debit card number. The money will be deposited into your recipient’s bank account – like a bank deposit. Funds are typically deposited in minutes. Available only to US senders who are sending to eligible debit cards. Fees, limits and other holds may apply.
Send money to Europe
Fast, secure, and affordable online money transfers to Europe. Choose from a variety of flexible and convenient options for every transfer. Transfer to bank accounts and debit cards. Send cash for pickup. Reload mobile phones. You can send USD from the United States to bank accounts across Europe using Xoom. Supported countries include Germany, France, Italy, Spain, Portugal, Austria, and more. Simply enter your recipient’s bank details and we’ll deliver the money directly to their account.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

179K reviews

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Rated 5 out of 5 stars

First time I use this I didn't even…

First time I use this I didn't even know it was on this app and I love it thank you. It saves me so much time I don't have to go to the store to take money off my card got it to another card I need to send it from one car to another myself. Thank you 😄

18 May 2026
Rated 1 out of 5 stars

I had to cancel the transaction because…

I had to cancel the transaction because usually takes a few hours to complete but this time is till not complete after a few days

16 May 2026
Xoom, A PayPal Service logo

Reply from Xoom, A PayPal Service

Hi there, We know how important it is for your money to arrive on time, and we work hard every day to get funds to your receiver as quickly as possible. If your money didn’t arrive when we said it would, we’d love to look into this and make things right. Please reach out to our support team here: https://help.xoom.com/s/contactsupport. We offer email support daily, and you can also reach us by phone.

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