Mpow Reviews 241

They will not honor their warranty. I bought a mpow flame earbuds, and was told i register the product, I’d get an extended warranty. I did all that.
Less than a year of using my earbuds, they stopped charging, no audio, just a beeping sound. I contacted them for a replacement, and they said they couldn’t honor the warranty because Amazon kicked them off their site. I reached out to explain that I got the extended warranty through their site and they have all my purchase information to verify, but it’s been silence. They had a record of bad business dealings and got kicked off Amazon, and it sounds like they’ve decided to give their Amazon buyers the middle finger.

Update: If mpow wants me to contact them, please provide the best way to contact, as no one has responded to my previous email to the support_at_xmpow.com address.

I bought the BH415 headphones from this website. I did not like the sound quality so I wanted to refund it. Their refund has to be accepted by them first but you cannot even submit the return/refund request. I sent them emails and finally after like a week of emailing back and forth, they were like yes if you're unhappy then return to the original shipping label. I sent an email back saying that mpow needs to send the return shipping labels to me because that's what the website states in their policy. I haven't heard from them at all. I sent another email to follow up, no reply.

I put a 1 star (being generous) review stating my problem in the product review and it keeps getting removed.

DO NOT BUY FROM THIS WEBSITE!!! They're a sham.

Please save your money and just buy from somewhere decent.

Edit: They reached out to me and refunded but it was an unnecessary long process.

absolute shambles of a company - how can you be advertising warranty then try to contact the company for a replacement then they completely ignore you - stay far away from this company i don't recommend it to anyone

I bought an Mpow product with extended warranty. Now that they are suspended from Amazon I have no access to the repair or replacement of my defective item. Mpow has refused to honor the warrantee until Amazon has released them from suspension. Can you help?

This is my amazon number:

Amazon Order ID:
702-8832419-5572248
Can you help me?

Order wireless headphones which stopped working after 4 weeks due to charger becoming faulty. The helpline number given on website does not ring and 5 emails to company have done unanswered. I would not recommend this company or sub standard products...

ordered mpow jaws 5gen earphone from amazon which is stop working after 1 year , then connected with mpow got reply-

Dear customer,

Thanks for your email! We feel sorry for any inconvenience caused. Our website is under maintenance currently, therefore this email address "support at the rate xmpow.com" could not accept the incoming email this time.

May you please contact the purchase channels and sellers directly?

(Amazon order: Please contact Amazon support for warranty and solution. )
link: amazon.com

Thank you for your kind understanding and cooperation!

Thanks for Mpow, good for phone holder.

Customer service replied after 4 months! This is ridiculous! This is not called customer service. Terrible Quality! Terrible customer service!

Im really wondering if my partner and I just got lucky or if there is a recent quality drop somewhere in their production line but I had my M30 for over a year now with absolute no issues. Once they were even accidentally washed in the machine together with the case because i left them in my pocket and there still working! I mean even IF some go wrong (say 1 out of 30) what do you expect? Its £19 - £25 and it performs 98% as good as Samsung or any other dirt expensive ones out there on the market. All in all, I'm more than happy...

Read all the reviews below because this company ignores all correspondence. The earphones I purchased were brilliant for 4 weeks after that the left one would not take any charge, they offer a 12 month warranty which I think is worthless. AVOID

I have had a couple of products from MPOW. They have all functioned as intended, however after a period of use they stop working. I have tried to contact their customer service team, however all of the phone numbers on their website have been disconnected and the email address only provides automated responses. I'm really disappointed with this as the products were good value, but the shoddy customer service would imply that their products are cheap rather than good value.

Update: MPOW reached out to me after I posted this review - you can see their comment. I then contacted them as requested with the information they asked for. Surprise, surprise, I have had no further communication from them. This is such a disappointing situation and I feel obliged to amend my rating from 2 stars to 1.... MPOW - you can sort this out by responding to emails or providing phone numbers on your website which actually work!!!

Product stopped working after 2 months of very light use. Customer service was horrible, and they didn't honor the warranty. Like so many others, terrible experience and will NEVER buy from them again.

Like so many others on here, MPow did not honour my 2-year warranty. Headphones stopped working properly after about six months. I’ve been trying to get them replaced for months to no avail. Absolute scam. Don’t waste your money.

Won't honour warranty and have been kicked off of amazon.

Rubbish quality, not working. Too much distortion in call. Try to contact customer service but no answer. Website is fake . Showing two years warranty left but all fake. Waste of money.

My headphones that are still in warranty lost a botton so I contacted the company because they are still in warranty but they have avoided responsabilities and they don't answer anymore.
I have called some of the phone numbers anounced in their website but they are fake.
I have tried to put a complaint but there is no option to do so.
I would never buy from this company again. It is fraude!

It’s a shame their customer service is horrific. The product was good initially but then it disconnected from Bluetooth every time I moved. I get ignored by customer service despite the 2 year bogus warranty. Avoid this company like the plague. They claimed I bought it from a third party when it came directly from them.

Had the same problem, they were thrown off Amazon but allowed to sell on Ebay, no phone, no warranty and no email address, the seller on Ebay shares the same website as Mpow.com, I have spoke to Trading standards and will be speaking to my MP, I honestly don't care about the money its the principle....

Warranty Scam. Rubbish quality. They do not honor their 1 year warranty, never mind the extended 2 year warranty. They hide behind an Amazon excuse. Warranty is with Mpow, not Amazon. They ignore emails. DO NOT BUY from them!

This company is a total joke, you will only realise this once you have an issue, until then you will think they are ok. My left ear speaker stopped working and no matter how many E mails I sent to them or no matter who I contacted they did not want to know. Do not was your money on their products. I ended up buying a new set from Tribit and even though I had the same issue I only had to e mail them once and they straight away shipped me out a brand new pair.