Since moving abroad, I’ve had to try out a bunch of different expat insurance companies, and honestly, some of them were pretty meh. But with WR Life, it’s a whole different story—top-notch service, a... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Getting insurance was surprisingly easy. The agent was friendly, knowledgeable, and took the time to explain everything clearly. I found a policy that fit my needs and budget perfectly. Now, I feel se... See more
Company replied
My family and I have been insured with WRife for almost twenty years, and it has been one of the best decisions I’ve ever made. The service has always been punctual and precise, but above all, attenti... See more
Company replied
WrLife Insurance exceeded my expectations. They’re trustworthy, responsive, and affordable. Their platform is user-friendly and their team answers every question clearly. I finally feel secure with my... See more
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Company details
Written by the company
https://www.youtube.com/watch?v=leos7wpxj4w&t=113s no claims, no increase ! interest-free monthly payment. 3% max renewal increase. responsible approach for pre-existing conditions. citizen, living abroad and travelers welcome. enroll at any age, full life cover. What makes our proposals so different ? WRLife is an independent, customer-owned, and ethical company. As such, is not pushed or pressured by shareholders to increase the market value of their shares. We do not believe in automatic annual increases in your insurance premiums, so without any claim there will be no increase! The company is shaking up the insurance industry and quickly becoming a market leader with our more personal, socially responsible and humanitarian approach. Choose WRLife to access a wide range of products and prices, from micro plans to elite plans with everything in between to suit your needs and budget.
Contact info
44 Broadway Stratford, E15 1XH, Londres, United Kingdom
- +66(0)27197831
- contact@wrlife.net
- www.wrlife.net
3.8
Great
133 reviews
Replied to 93% of negative reviews
Typically replies within 1 week
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Worst Health Insurance ever
Worst Health Insurance ever, mistreat the customer, do not provide proper info when claiming and ended up offending me personally
13 April 2025
Unprompted review
Not Recommended.
Not Recommended.
This insurance company is not reliable nor trustworthy.
The communication is not professional or existent if you have a problem.
I paid for one year upfront and when I had a case where I needed the coverage they didnt cover.
I canceled the policy with 3 month left in my contract. They replied with asking a few documents and my bank account. I never got a confirmation about the cancelation nor did I get a reimbursement.
3 March 2026
Unprompted review
Reply from WrLife
Dear Mrs Gassner,
Thank you for sharing this feedback. We sincerely regret that your experience did not meet your expectations.
We would like to clarify that your case was carefully reviewed and handled in accordance with the terms and conditions of your policy. As outlined in your contract, medical conditions considered pre-existing are not eligible for coverage, which is why your claim could not be approved.
Regarding your policy cancellation and refund request, we confirm that the process requires specific documentation and banking details to be completed. It appears that your request may still be pending finalization.
We kindly invite you to contact our support team directly at support@wrlife.org
so we can promptly review your situation, confirm the status of your cancellation, and ensure that any eligible refund is processed without further delay.
We remain committed to assisting you and resolving this matter as efficiently as possible.
Kind regards
WrLife Insurance Customer Care Team
Reply from WrLife
Dear Mario Ensslen,
Thank you for your kind words. We are delighted to hear that you found our service fast, professional, and friendly. Providing efficient support and a positive experience for our members is always our priority. We truly appreciate your feedback and your trust in our services.
WrLife Insurance – Customer Care Team
I dislike the long waiting but at…
I dislike the long waiting but at the end I like the final settlement
4 March 2026
Unprompted review
Reply from WrLife
Dear Mr. Raymond,
Thank you for your message and for sharing your feedback.
We sincerely apologize for the time taken by our medical team to complete the review of your claim. We understand that waiting for a decision can be frustrating, and we regret any inconvenience this may have caused.
Please be assured that this review period was necessary to ensure a thorough and fair assessment of your case. We are pleased that the claim has now been finalized and that the settlement meets your expectations.
We truly appreciate your patience and your understanding throughout this process. Your feedback is valuable to us and helps us improve our services.
Should you have any further questions or require assistance, please do not hesitate to contact us.
Kind regards,
WrLife Insurance Customer Care Team
I was told to just present my card for…
I was told to just present my card for direct payment but it wasn't accepted so I had to pay in cash, It was a difficult process to get reimbursed, like other insurance companies they accept your money readily but trying to get it back from them is difficult and a process!!
2 March 2026
Unprompted review
Reply from WrLife
Dear Colin Dickie,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you experienced during this process. We understand how stressful it can be to make a payment out of pocket and then wait for reimbursement.
We’re pleased to inform you that your claim has now been approved. The reimbursement process was unfortunately delayed because we did not receive your bank account details before yesterday ( March 2nd 2026 ) . We will process your reimbursement as quickly as possible.
Please be assured that we value your trust and are committed to improving your experience with us. Your feedback is important and helps us enhance our services.
Should you need any assistance, please do not hesitate to contact us—we are here to help.
Thank you for your patience and understanding.
Kind regards,
WrLife Insurance Customer Care Team
Before my surgery on 18/12/2025 I spoke…
Before my surgery on 18/12/2025 I spoke with the staff at Sriphat Medical Center who assured me that Inpatient expenses would be paid directly by the insurer. This didn’t happen so I had to pay the total amount of about 132000 Baht myself before leaving the hospital.
So I sent every receipt and invoice I had received from Sriphat to the insurer. After about a month I was informed that I was not entitled to any reimbursement because I hadn’t disclosed that I had a colon cancer 12 years ago. This suggested that I was deceitful was concerning to me. So I asked to see the form that I had completed showing where I had lied about the previous cancer. They never showed me the form.
So I contacted the surgeon from Sriphat and he concluded with medical evidence that there was no correlation between the two cancers. I sent his response to the insurer and then after a further delay they said they would look into it and then they agreed to pay about 60000 Baht which was less than half the claim
So I queried the shortfall and again after a further delay they said that they would look into it.
Finally, I received notification that I would receive a final payment of about 60000Baht.
So I paid the hospital on 20/12/2025 and received the refund on 25/02/2026. The difference being 76 days.
The agent has been most unhelpful even suggesting that the surgeon was wrong in his assessment.
The insurer has been overly difficult and tardy with its response all at a time when I have been stressed with ongoing chemotherapy treatment.
25 February 2026
Unprompted review
Reply from WrLife
Dear Client,
We are sorry to hear about your experience and take your feedback very seriously. For confidentiality reasons, we cannot discuss individual cases publicly.
Please note also that we are unable to identify you through your message, so we are expecting your message as soon as possible
We invite you to contact us directly so that we can re-evaluate your case and review all relevant details with you. Please reach out to support@wrlife.org , and we will ensure your matter receives prompt attention.
Thank you.
WrLife - Customer Care Team
I live in Thailand and have been…
I live in Thailand and have been insured with WrLife for several years. I haven't had any problems with this insurance so far. Hospital stays were billed directly to the hospitals. After submitting the necessary documents, I always received prompt reimbursement for outpatient treatments, in accordance with the terms of my policy. Based on my personal experience, I can highly recommend this insurance.
24 February 2026
Unprompted review
Reply from WrLife
Dear Michael ,
Thank you very much for your positive feedback.
We are pleased to know that you are satisfied with our services and support. Your trust and confidence mean a great deal to us.
Kind regards,
WrLife Customer care Team
Reply from WrLife
Dear Nick Holson,
Thank you very much for your positive feedback.
We are pleased to know that you are satisfied with our services and support. Your trust and confidence mean a great deal to us.
Kind regards,
WrLife Customer care Team
Excellent ensurance company
Excellent ensurance company. They approve a lot of cases we visit doctor.
2 January 2026
Unprompted review
Reply from WrLife
Thank you very much for your positive feedback.
We are pleased to know that you are satisfied with our services and support. Your trust and confidence mean a great deal to us.
Kind regards,
WrLife Customer care Team
Hassle-free and very easy claims…
Hassle-free and very easy claims service.
17 December 2025
Unprompted review
Reply from WrLife
Dear Client ,
Thank you for your feedback and for your trust.
Your recommendation means a great deal to us.
Kind regards,
WR Life – Customer Care Team
When you deliver a complete claim
When you deliver a complete claim, it’s processed quickly.
8 December 2025
Unprompted review
Reply from WrLife
Dear Client ,
Thank you for your feedback and for your trust.
Your recommendation means a great deal to us.
Kind regards,
WR Life – Customer Care Team
Very reactive
Very reactive. I had a golf accident and the hospital expenses were refunded in no time
27 November 2025
Unprompted review
Reply from WrLife
Dear Richard Raynaut,
Thank you for your feedback and for your trust.
Your recommendation and loyalty mean a great deal to us.
Kind regards,
WR Life – Customer Care Team
Outstanding Support from WrLife – A Company That Truly Cares
When our daughter was diagnosed with a serious medical condition, our world was turned upside down. The treatment was long, complex, and came with substantial medical costs — but through it all, WrLife stood firmly by our side.
From the very first moment, every claim was processed quickly and without complication. There were no endless forms, no arguments, and no hidden delays — just genuine help when we needed it most. The entire team at WrLife demonstrated professionalism and compassion beyond expectation.
A special thank you to the team, whose personal check-ins and sincere concern for our family went far beyond their roles. Their ongoing support reminded us that WrLife is not just an insurance company — it’s a company that truly cares about the people it protects.
Today, our daughter is in full remission and living a healthy, happy life — and we know that WrLife played a significant role in making that possible.
When life brings unexpected medical challenges and overwhelming bills, WrLife has proven that they respond not with questions, but with support, speed, and genuine compassion.
We will be with WrLife for life. Thank you for standing by us when we needed it most.
– Stephan & Family
12 November 2025
Unprompted review
Reply from WrLife
Dear Mr Stephan Meiring and family ,
Thank you sincerely for sharing your story and for your heartfelt words. We are truly grateful for your trust during such a challenging period in your lives. Knowing that your daughter is now in full remission brings us tremendous relief and joy.
Our team is dedicated to providing real support when it matters most, and it means a great deal to us to know that our efforts helped ease some of the stress and uncertainty your family faced. Your appreciation of our claims handling, communication, and personal follow-up is deeply valued.
We remain fully committed to being by your side whenever you need us, and we are honored to continue supporting your family in the years ahead.
Warm regards,
**WR Life – Customer Care Team**
Reply from WrLife
Dear Albert Guillou,
Thanks for your feedback and your trust .
Your recommendation and loyalty mean a great deal to us.
Kind regards,
WR Life – Customer Care Team
Excellent insurance company
Excellent insurance company. I've been using it for 3 years now.
31 October 2025
Unprompted review
Reply from WrLife
Thank you for your wonderful feedback and for your trust over the past three years. We’re delighted to know that our outpatient coverage and service have met your expectations.
It’s always rewarding to hear that our claims process and customer support make a real difference for our members. Your recommendation and loyalty mean a great deal to us.
Kind regards,
WR Life – Customer Care Team
Simple procedures and fast reimbursement
Simple procedures and fast reimbursement
18 October 2025
Unprompted review
Reply from WrLife
Dear Alain Kupferman ,
Thank you for your positive feedback. We’re very pleased to know that you value our Assistance Team great service . Providing efficient support 24/7 to our clients is always our priority.
Kind regards,
WR Life – Customer Care Team
Great insurance choice
WRLife is considered a reliable choice for those seeking insurance coverage with a focus on customer satisfaction and clear communication.
14 July 2025
Unprompted review
Reply from WrLife
Thank you for your continued trust. We appreciate your feedback and are pleased to know that our services and claims process have met your expectations.
WrLife Insurance- Customer care Team
"I'm extremely satisfied with…
"I'm extremely satisfied with Wrlife outpatient coverage! We've been with them for 2 years, and the service has been top-notch. As a family of five (myself, my wife, and our 3 kids), we've had plenty of opportunities to test their coverage, and they've always come through.
The claims process is hassle-free, and the customer service team is friendly and helpful. We've never had any issues getting the care we need, and the network of hospitals and clinics is extensive.
I highly recommend Wrlife to anyone looking for reliable and comprehensive health insurance. Five stars isn't enough - I'd give them ten stars if I could!"
19 October 2025
Unprompted review
Reply from WrLife
Dear Matthias Vivet,
Thank you for your wonderful feedback and for your trust over the past two years. We’re delighted to know that our outpatient coverage and service have met your family’s expectations.
It’s always rewarding to hear that our claims process and customer support make a real difference for our members. Your recommendation and loyalty mean a great deal to us.
Kind regards,
WR Life – Customer Care Team
WrLIFE is a good international…
WrLIFE is a good international Insurance Company. We are working together since more than 4 years. Only good expierence for our customers. If you have any questions, dont hesitate to contact me
19 October 2025
Unprompted review
Reply from WrLife
Dear Rainer Philippeit,
Thank you very much for your kind message and for your continued trust over the past four years. We truly appreciate our collaboration and are pleased to know that your clients have had positive experiences with WrLIFE.
We look forward to continuing this successful partnership in the years to come.
Kind regards,
WrLIFE – Customer Care Team
Best insurance
Since moving abroad, I’ve had to try out a bunch of different expat insurance companies, and honestly, some of them were pretty meh. But with WR Life, it’s a whole different story—top-notch service, and I totally recommend them
19 October 2025
Unprompted review
Reply from WrLife
Dear David Leblanc,
Thank you for your kind words and for sharing your experience. We’re delighted to know that our service has met your expectations and that you would recommend WR Life. Your trust means a lot to us.
Kind regards,
WR Life – Customer Care Team
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