Wounded Warrior Project Reviews 27

TrustScore 2 out of 5

1.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

While their mission is admirable. Their customer service and keeping their word needs a lot of work. I signed up several months ago for doing a $19 a month auto donation. I checked the box and was... See more

Rated 2 out of 5 stars

On Paper and their TV Adds make this program look great but looks are deceiving. How could 100% of their donations to to Veterans while MILLIONS OF $$$ are used each year to pay their excetutive off... See more

Rated 1 out of 5 stars

This is the biggest scam out there ! They use some poor vet whose been mangled to get sympathy and money from gullible slobs . They spent 26 million on a " Conference " in Hawaii for themselves an... See more

Company replied

Rated 1 out of 5 stars

Disgusting how much money this organization banks off us disabled vets. Your Ceo's yearly pay raise is more than most of us make in a year. Up to $511,000 now,, with the average executive making over... See more

Company details

  1. Charity
  2. Non-Profit Organization

Written by the company

Wounded Warrior Project is a veteran charity and military support organization in Jacksonville, FL with a mission to empower injured veterans and families who incurred a physical or mental injury or illness on or after September 11, 2001, such as PTSD, TBI and combat stress.


Contact info

1.8

Poor

TrustScore 2 out of 5

27 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

WWP-Warning... If you don't have to... AVOID!

Our experience with WWP... as an "accredited representative" involved several consistent issues that other veterans should be aware of.
Despite providing complete STRs, FMRs, and current CTRs/documentation, there were repeated indications that the full evidence set was not accessed or reviewed. Objective evidence was often described as “subjective,” even when sourced directly from STRs and federal systems.

There were also multiple instances of regulatory misalignment. The case required filing under 38 C.F.R. § 3.156(c) due to missing STRs and federal records at the time of the original decision, but guidance repeatedly redirected toward AMA Supplemental or New Claim lanes, which do not apply under §3.156(c). Several statements provided were inconsistent with VA regulations, including the nature of Supplemental Claims, the need for nexus letters in cases with in‑service diagnoses and continuity, and the standards governing reconsideration.

Communication practices also created challenges, including repeated instructions on how to reply, references to revoking POA tied to procedural disagreements, and non‑responses to detailed regulatory questions.

Ultimately, the Veteran transitioned representation to another Service Organization.
- Veterans with complex claims, especially those involving missing records, effective‑date issues, or §3.156(c) reconsiderations, may want to ensure their representative has experience with these specific regulatory frameworks... you probably want to avoid WWP... just saying.

12 May 2026
Unprompted review
Rated 2 out of 5 stars

Unkept promise

While their mission is admirable. Their customer service and keeping their word needs a lot of work.
I signed up several months ago for doing a $19 a month auto donation. I checked the box and was promised a black blanket of a warrior carrying a wounded warrior. While the donations were collected, I got nothing !
I called and was told they were out of those blankets and that someone had changed my choice to "No item needed". They weren't sure when or if the blanket I want will be back in stock. They will call me if it does. Yeah right.
Thinking of cancelling and picking another veteran help group.
So far I'm not impressed with the "Wounded Warrior"organization.

6 May 2026
Unprompted review
Rated 1 out of 5 stars

Money In Our Pockets - Not In Yours

Wounded Warrior- the name sounds like something most veterans go through. The wounds of serving are many and often invisible. I don’t like these monstrosity organizations that give huge amounts of money to their leadership team. There is no need. Since you claim you are serving wounded warriors- you should take minimum wages like the rest of us. The majority of your money should go to serving wounded warriors. I am not sure who you serve- it certainly was not me. My VA claim sat on some VSOs office for months- so much so my filing date lapsed. Yeah you know the story.
Wounded Warrior- you are not for me. Perhaps for some other veteran maybe?

2 January 2026
Unprompted review
Rated 1 out of 5 stars

I tried to contact WWP twice and never…

I tried to contact WWP twice and never got a call back or e-mail. It's like they don't care about us veterans. I would NEVER recommend WWP to any one. I think it's a BIG SCAM!!!!!

17 October 2025
Unprompted review
Wounded Warrior Project logo

Reply from Wounded Warrior Project

Darrell, your feedback is important to us, and we would like to address your concerns. Please contact us at support@woundedwarriorproject.org if you would like to discuss this further.

Rated 1 out of 5 stars

Disgusting how much money this…

Disgusting how much money this organization banks off us disabled vets. Your Ceo's yearly pay raise is more than most of us make in a year. Up to $511,000 now,, with the average executive making over $200,000 a year. Your whole organization makes me wanna vomit! You really ought to be ashamed.

30 September 2025
Unprompted review
Rated 1 out of 5 stars

Incompetence

As a wounded warrior, when I joined I gave my story upfront. I had a psychotic break in
Apr. ‘24 and found myself in legal trouble. No jail/prison time because it was all due to my PTSD, I am however wearing an ankle monitor. I officially joined WWP in the spring of ‘25 (a year after the legal problems started) and attended a few outings which served as a sort of recreational therapy. Fast forward to
Sep. ‘25, WWP removes me from all in person events (without telling me) then 4 days later call me back (I called several times) and tell me they removed me from said in person events due to my legal issues that were presented up front. In their words they “dropped the ball” but I’m stuck holding it because of their lack of due diligence. As a vet that suffers from several different mental health diagnoses, this was a great big slap in the face. I was told not to join because of minute things that happened with veterans known to me personally and also by negative reviews due to past issues with donation handling but I am one to judge on my own accord, so I gave it a try.
I would not recommend this organization to any veteran as there seems to be incompetence and a lack of integrity at just about every level.

17 September 2025
Unprompted review
Wounded Warrior Project logo

Reply from Wounded Warrior Project

Terrance, we want to help. Please contact us at support@woundedwarriorproject.org so we can discuss this further and connect you with available support.

Rated 1 out of 5 stars

I dropped all support when I found out the truth.

when these guys started up, i was all in, as many are I'm sure. then i decided to check on not just WWP but our other donations because my family and my business were donating every month. Then I saw what they were paying their so-called executives

28 August 2025
Unprompted review
Wounded Warrior Project logo

Reply from Wounded Warrior Project

Hi Gary,

Thank you for the chance to show what your support truly makes possible.

The needs of post-9/11 wounded warriors are growing. More than 6 out of 10 warriors say they live with at least one mental health condition, like PTSD or depression. And, in this challenging economy, 1 in 10 warriors are working more than one job just to get by.

Your support really matters—here’s what it’s helping do for veterans and their families.

1. 68,600+ hours of treatment for PTSD, TBI, substance use disorder, and military sexual trauma

2. More than 266,450 hours of care to severely injured warriors

3. 1,280 warriors and family members get jobs

4. $223.6 million in VA benefits secured through claims filed by WWP

Thanks to donors like you, Wounded Warrior Project® was able to spend over $263 million in 2024 to help veterans, their families, and caregivers. That means about 71% of every dollar went straight to programs that help them—and they never have to pay for any of it. You can learn more at www.woundedwarriorproject.org/mission/financials, where you’ll also see our compensation packages are consistent with organizations of similar size and scope.

We’re happy to talk more—just reach out to us at support@woundedwarriorproject.org.

Rated 1 out of 5 stars

Hey dudes

Hey dudes. So far I’ve contacted the WWP resource center multiple times with no call back regarding what’s my next step. Avalon hasn’t contacted me back, the WWP independence program has denied me even tho I’ve asked to talk to a different interviewer because of communication problems, I’ve given my medical information to multiple entities now and I’ve had nothing but wasted energy and more depression. I’ve begged, cried and pleaded with many who said they had my back and it was just BS platitudes. I never thought another organization like the VA could drop the ball so fkn hard. I need help. At the minimum I’ve pleaded for MH help that’s not part of the VA and that has failed. Do I need to yell at everyone from a rooftop while I yell “I’m gonna jump?” Like wtf is this. Last week I fell over vacuuming, hands cracking open and bleeding with heat stroke injuries. You’ll find in my records that I’ve been diagnosed with paralysis of the tenth cranial nerve leaving me with speech problems but a neuropsychologist from the Marcus Institute tells me that’s all conversion disorder… bruh like everything uses that as an excuse but why do I have a medical diagnosis that says It’s caused by a STRUCTURAL NERO CONDITION? If it want for the vet center locally I’d be a double burnt turd thanks to the VA and no the WWP kicking me to the dirt. Stop sending me fucken surveys. 5 min after signing up I got a survey before I could even open my account asking how great WWP is, what’s done for me, how amazing it’s been, bla bla bla. I’ve been discounted again and even after begging for the next step and telling anyone I could that I need a therapist or counselor OUTSIDE the VA to talk to. I’m registered in the environmental hazard bs with psoriatic arthritis limiting mobility, psoriasis breaking open skin on my hands making any dexterity task painful, rashes in my ears, rashes in my mouth, genitalia rashes, migraines, labrynthia of the ear… I just wanted some one to talk to and I’m asking again: Will you help me? My only other option is contacting my senator AGAIN for help (they have been the only aide) to just fkn talk to a fkn counselor. I’m gonna upload this as a review to cause wtf man this is asinine af.

I didn’t feel
Like typing 2x so take a fkn copy

1 July 2025
Unprompted review
Wounded Warrior Project logo

Reply from Wounded Warrior Project

Hi, Ian. We're committed to help you get the help you need. Can you respond to our private request for more information so we can reach out to you?

Rated 5 out of 5 stars

The Wounded Warrior Project changed my…

The Wounded Warrior Project changed my life. I struggled transitioning to civilian life after over a decade in the military and numerous deployments. I went to the VA and they helped but nothing like the WWP. I went on a Project Odyssey and was reluctant at first. What I found was caring people who all had personal interest in helping veteran get better and function in post military society. Participating in events and talking to other vets made me feel like I wasn’t alone in my feelings and together we can thrive. They were always about moving forward and how to function the way we were. Not to dig up the past and commiserate. I know some people have had bad experiences and I can not speak for them but just myself. I say the WWP is a great foundation and has made a huge positive impact on my life. The people I worked with are caring and engaged and I will always feel a great deal of gratitude to them.

24 July 2024
Unprompted review
Wounded Warrior Project logo

Reply from Wounded Warrior Project

Hi, Ronald! Thank you for sharing your experience with Project Odyssey and our events! We're thankful to be able to serve you.

Rated 1 out of 5 stars

This is the biggest scam out there

This is the biggest scam out there ! They use some poor vet whose been mangled to get sympathy and money from gullible slobs . They spent 26 million on a
" Conference " in Hawaii for themselves and didn't bring a single wounded warrior .
I'm a disabled veteran and I have nothing but good things to say about the Veterans' Administration , Disabled American Veterans and Paralyzed Veterans '
Don't get conned by these crooks !

22 June 2025
Unprompted review
Wounded Warrior Project logo

Reply from Wounded Warrior Project

Thomas, your feedback is important to us. Our support for post-9/11 veterans, families, and caregivers is rooted in our efficiency, transparency, and accountability to our donors, as reflected by:

• Four-star rating from Charity Navigator.
• BBB accredited charity meeting all accountability standards.
• 2024 Platinum Seal of Transparency from Candid.

For more details, visit our financials page at www.woundedwarriorproject.org/mission/financials.

Rated 1 out of 5 stars

Grifting Organization (Do not donate)

Grifting organization that only wants you to wear their branded products to boost their donations.

I was gaslit by them and their garbage Walter Reed doctor. Trying to psychologize my illness and humiliate me, when my spine, joints, and face are atrophying. I went to NYU Langone—have a service connected, aggressive, life threatening neuro-inflammatory / autoimmune disease that’s killing me. I have needed immune therapy (chemo).

Stay away from these grifters. It’s all about profits and wrapping themselves in the flag to grift. I’m still astonished by the disrespect and abuse I got. I learned there are many more who had the same experience…all a grift.

24 September 2024
Unprompted review
Wounded Warrior Project logo

Reply from Wounded Warrior Project

Anson, your feedback is important to us. Please contact us at support@woundedwarriorproject.org so we can address your concerns.

Rated 1 out of 5 stars

A truly disgusting organization

Why are all of the veterans in Wounded Warriors commercials are white. As a veteran I find that to be nothing short of pure racist hatred. And they have the gulls to ask for contributions to spend supposedly to help veterans.

Like many of these so call help the veterans non profit organizations, they are full of crap as well. Veterans would be better served if this organization was simply shut down.

12 December 2024
Unprompted review
Rated 1 out of 5 stars

People people

Wow how can wounded Warriors defend or say anything about 9-11? Don't people know by now that it was a inside Job ?

18 October 2024
Unprompted review
Rated 3 out of 5 stars

Wounded warrior project is a scam

Wounded warrior project is a scam. Do not donate to this so called organization. They keep the larger portion of your donation for themselves and only share a small percentage with actual veterans in need of their services. A lot of Veterans are also refused their services and have to search elsewhere for veteran services. Other disabled veterans including myself have had several discussions at the VA about wwp and have decided not to donate

13 May 2024
Unprompted review
Rated 1 out of 5 stars

SAD SITUATION

VSO. tried to make me believe i should have withdrawn valid disability appeals. Last 3 VSO'S ASSIGNED TO MY CASES WERE TOTALLY NON COMMUNICATIVE AND LACKED KNOWLEDGE IN DEALING WITH SENIOR VETERANS CASES. NO ALTERNATIVE BUT TO CONTINUE TO GO THIS ON MY OWN. HIGHLY REGRET CONTACTNG THEM,.

1 October 2024
Unprompted review
Rated 1 out of 5 stars

Find a Better, More Effective Way to Support Veterans

Every December, I make donations to charities I want to support. Several years ago, I included Wounded Warriors because I wanted to support disabled veterans. After reading some bad reviews about WW, I decided to stop supporting them. Since I made that original donation I have been bombarded with direct mail requests for more money. These requests usually include some little gift, like a refrigerator magnet or some address labels. Over the last few years, inspite of my multiple requests to take me off their mailing list, these requests come on a regular basis. The cost of these mailings have far exceeded my original donation, so the veterans have gotten nothing from me. My advice, find a needy veteran (there are plenty of them) and hand them some money

27 June 2024
Unprompted review
Rated 2 out of 5 stars

WOUNDED WARRIOR

On Paper and their TV Adds make this program look great but looks are deceiving. How could 100% of their donations to to Veterans while MILLIONS OF $$$ are used each year to pay their excetutive officers. Calculations show that more than 48% of donations are used to pay their EXPENSES..Plus its a known fact that disabled veterans ( depending on disabilty rating ) receive free medical care, free medications, Home and In house therapy IF NEEDED. Their homes can be made more handicapped accessible their vehicles IF NEEDED can be made for easier access and driving plus they receive Cash, tax free monthly income. Some receive mortage assistance and much more. So what is Wounded Warrior really doing.
Plus they will only allow POST 911 Vets to apply for help.
I would not call them phony but who are they truly helping

20 December 2023
Unprompted review
Rated 1 out of 5 stars

Very Little Followthrough Effort

Extremely let down by the WWP staff's effort to follow up on a request I made for information regarding mental health resources. 4
The day I completed registration I received two calls from numbers marked as "spam" but after listening to the voicemails and calling back (within 3 minutes) I only ever reached their VMs. The same thing happened the next day, I received a call at an unspecified time from a spam number. It also only rang once so it seemed like someone was just checking the box that they called.

The emails I received from these reps never indicated when I would receive calls and I work in a profession that doesn't allow cell phones in the office due to gov regulations. The only option I was given for an actual appointment to talk with someone was weeks out. Overall this experience solidified what a lot of others are saying, it seems like a scam.

22 May 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look