Wotif.com Reviews 

Website does not function and has been this way for several days. Specifically, when you click on a property, it won't open up to show the details of the actual property or allow a booking. Additionally, when you search on select criteria and click show MAP VIEW, the page does not show map view and refreshes back to the list view. My advice, is ALWAYS search properties direct. You get lower rates, immediate support and more personalised customer service. Third party platforms always reflect higher rates to cover the obscene commissions the take from hosts. 15-20% often. I know as I own a property and deal with this drama with third parties constantly.

Such a disappointment l had last minute booking was late afternoon anyway l was travelling from Brisbane to GoldCoast my car broke down on the way to GoldCoast l was hopeless stuck on the motorway l call wotif help line explain my situation and cancel my booking l notice they charge full amount of booking from my credit card l ask for refund l been told l can't not get my money back such a rip off $840 I stuck to pay back to my credit card never again use this app.....

The worst app to make reservations, l made a reservation and it was 30% more expensive than booking directly at the hotel. I sent emails to solve an issue about the reverva and they never answered,

Truly disgraceful operators. Never will I use them again. We had to change an overnight accommodation in Auckland. Using the bot chat was awful as the bot kept advising that they couldn’t contact the hotel to authorise the change. I spoke to the hotel direct who authorised it but I still had to get wotif request the change. Several phone calls and emails ensued with wotif advising they couldn’t contact the hotel. All worked out ok in the end but only because I spoke direct to the hotel. Avoid wotif as they are totally unhelpful and deceitful with any change requests

They won't take responsibility for substandard properties which they misrepresent on their website. And won't refund accommodation even though I made an alternative booking at other accommodation a kilometre away for the same night. Pathetic parasites.

I booked a shuttle pickup with Jayride through Wotif (biggest scam out - stay away) but when I reported this to Wotif they said they couldn't get onto them. I suggested they remove the company from their platform and they take responsibility for the refund and all communications stopped. Would not use them again.

We used Wotif to book a hotel in Brisbane. We ended up with two rooms booked. We wanted one. We asked the hotel if we could get a refund on the second room. They said yes but we'd need to go back through Wotif. I contacted Wotif. They messaged me that they called the hotel and couldn't get approval from the hotel for a refund. I called the hotel. They said they'd refunded the money to Wotif. I called Wotif back. They said they'd just contacted the hotel and the hotel had refused to give a refund. I contacted the hotel again. The hotel emailed me a receipt showing that they had refunded the money to Wotif. I emailed the receipt to Wotif. Wotif contacted me and said that they had just called the hotel (at 3:30am) and the hotel had refused to give a refund. Given that the hotel showed me a receipt, I think what has happened here is that Wotif want to keep the money but have no ethical rationale for doing so. Instead I think they have repeatedly denied the facts. I believe that this is deceptive conduct.

DO NOT BOOK WITH THIS SITE!!! They keep the customer's money... I didn't receive my refund and when I contacted the hotel, they said they already approved the refund, Wotif has my refund and they don't want to refund it.

Confirmed wotif booking and paid in full. Host refusing to confirm and demanding more money.
Wotif says they can’t do anything even when given proof!!!

Surely this is a scam.

Ulter flop service and no notifications

Changing my hotel booking by one day earnt me a penalty of $ 156 . My stay for 1 night is just over $300 . Could have gone to the Hyatt for that price !

I have been trying to obtain a refund from Wotif for many months. On the rare occasions I have managed to talk to someone, they say they'll look into but I never get a reply. Lately. you cannot talk to anyone or get past their answering system.
I would give a 0 if I could. I will never use them again.

My flight to Manila was delayed by 27hrs so I contacted Wotif about my accommodation. They said they would contact the hotel to see if they could change my booking as my particular booking didn't allow changes. They got back to me the next day and said the hotel wouldn't change my booking & I'd lose my money.
I immediately contacted the hotel directly. They were more than happy to change my booking. When I mentioned that Wotif had called, the manager said they had not called or emailed.
Sorry but I don't like being lied to & Wotif lied.

They have scammers taking money from people looking to earn a decent living. There's this platform, wotif platform, where you "buy" ratings for these hotels so the hotels gets good ratings when behind the scenes, it's just scammers. Don't book on Wotif, go for Expedia. Any other platform is better than this.

Terrible. Wotif took my money. We turned up at the motel. The motel is no longer a motel and they had no accommodation available. Emailed wotif and got no response.

I booked a room at maleny lodge. The booking was confirmed via email on the correct date. I arrived to find that the room was given to someone else. The woman who worked there told me that my booking was for the day before. What if had the incorrect phone number for myself so she could not contact me. She could of send me an email if this was the case. Even though I had it in writing my stay was for the 23rd of April the woman who owns maleny lodge said no refund and called me an idiot. Do your self a favour and never book through What if. Zero stars.
So after arguing with the owner for 40mins I went home with $300 down the drain.

Wotif advertised a 3rd world hovel as “a world of luxury.” The resort was dilapidated, filthy, poor quality, isolated, - it would not meet the standard of a holiday park or hostel for quality and cleanliness. I was charged $452.37 per night for the vilest, most disgusting place I’ve ever stayed in. False advertising for Serenity Resort in Fiji. I want to be contacted and compensated.

In short, this company is a scammer. Your booking can be easily cancelled accidentally by design which we did just a minute after it was confirmed. We asked for it to be reinstated which they refused saying the hotel already took the money and will not refund or reinstate the booking. We reached out to the hotel directly and our booking was reinstated by the hotel. However, when we arrived at the premise, we were questioned about the payment. The hotel said they have not received the payment from Wotif. If you are in the same position, please reach out to your credit card provider. They will assist you with taking the money back from Wotif and put them on the record. Do not use Wotif for your travel.

Last year I won a credit voucher through the radio for wotif. I dealt with a gentlemen Chris through their promotions team.

Everything went really well until the week of my bookings.
I wouldn’t recommend booking any sort of day trips/ experiences with wotif but I would book directly with the companies.

The week of my travel I had an experienced booked, I had no emails or calls to say the experience was cancelled (on the companies side) when I contacted wotif 3 days before I was meant to do the experience it was so difficult to get the experience either credited or book something else. Chris practically said because it was cancelled I lost the credit for that experience ($350 was lost) then when I got to the weekend away we had dinner reservations booked for 6:30pm. When we arrived the the skyfeast they had no idea of our booking, we had to wait 20 mins for them to slot us in! We ended up sitting down at 7:30pm
What a joke!
I wouldn’t recommend booking with them for anything other than hotel accomodation.

When I emailed back and forth with Wotif Chris stopped responding to my emails.

I and my friends recently booked accommodation in New Zealand through Wotif and had an absolutely dreadful experience. Upon arriving at the place called Rotorua Citizens Club on 04 January 2024, We waited at the reception for more than an hour without anyone assisting me. We followed the instructions provided at the place to reach the receptionist to check in but no response at all from the hotel. We ended up finding a new place to stay that night.

We contacted Wotif for support on the same day and no support was provided.

We sent emails the day after to find out what will happen to our booking fee and no response was received.

What's worse is that they still charged my card on 10 January 2024, which is 6 days after the day we supposed to stay in there hotel.

We reached out for clarification on the charge and received no response whatsoever. The lack of customer support is incredibly frustrating, and it seems like they don't care about their customers once the booking is made.

We would strongly advise against using Wotif for any travel bookings. The lack of accountability and support in case of issues is unacceptable. Save yourself the headache and choose a more reliable platform for your travel needs.

⚠️ Warning: Poor customer service and unreliable bookings!