WORX Tools Reviews 

I'd had a worx leaf blower/collector for about 10 years and replaced it with their latest model. Unfortunately, they've made a number of changes to the design, most of which are negative. The new bag release is great but the mechanism to remove the blower tube is impossible to work, the bag now has a zip on the bottom only, so the leaves don't drop out and the leaf blower is absolutely hopeless - there is no point in using it. I'm really disappointed, mostly because they had a great product and have thrown it away. Do not waste your money on this.

Bought a bauker drill from toolstation. Turns out worxs responsibility for repairs and warranty.

After 12 months ish it caught fire and died.

Emails and collected fairly quickly for repair.

This is where the trouble started.

After a patient wait on a verdict i emailed to find out the status.

The drill was unrepairable. They had no replacements and couldn't source a like for like.

So i was offered a cheque instead.

No Idea the amount etc ...

I thought not much of it. Waited a week or so no cheque, no contact from worx.

Emailed again. Average of 28 working days for cheques to be processed whatever that means.

28 days go by. Nothing.

Another email. Get a response quickly. They have had technical issues authorising cheques! Hopefully few days to sort ...

No eta on the actual cheque arrival.

Fed up now. Got 2 batteries and a charger as they only wanted the body to repair.

Although toolstation selling the complete kit still in a few variations ....

But cannot find a bauker body or compatible.

So the moral is, check who underwrites what you buy.

May receive a cheque one day buy doubtful, bank transfer or a gift card be accepted tbh.

Anything really.

After having a WORX 12v jet wash for several years I bought another from Amazon .. came didn’t work .. replaced and this didn’t work either… not a Battery fault or and other issue my end…

Purchase a Worx lawn mower in August 2020, which was used only 3 times that year. In the summer of 2021 went to use the lawn mower and nothing worked (batteries fully charged). Called Support after trouble shooting they informed me they would replace my lawn mower. 3 months later (thanks to my neighbours for lending me their mower), I sent an email requesting the status of my replacment mower. no reply. 3 weeks later I sent another email, this time threating legal action. Guess what, I received a reply stating: My model is discontuned and they would send me a refund in two weeks...a month later nothing. Stay away from these guys purchase a stihl battery mower instead. By far the worst customer service I have ever experienced.

Please save your money and do not buy products from this brand. Bought items and when they stopped working I contacted the worx helpline. 4 months later 15 emails later and now they will not respond to me. Cheap tatty equipment and shame on shops for distributing these faulty tools. I just cannot express how annoyed with this company and there staff. Not worth anymore of my time and effort Cut my loses. Paid €250 in Argos and they say it’s not down to them either.

I ordered a saw in June of this year,and it just Came TODAY.WHAT CRAPY SERVICE.I will never order again.their tools are ok,but their service is not good.I have been called for three months,and just keep playing phone tag with them.I hope they go out of business,they deserve it.What is the matter, is your mask so tight it makes you stupid.get your HEAD OUT OF YOUR BUTT,AND TAKE CARE OF YOUR CUSTOMERS!!!!!!!

Ordered a product from them and still havent received it after 7 days. It keeps pushing back the delivery date.

I wish I could rate stars in the negative. I bought a weed eater and it’s worthless. Thanks for hustling. You won’t be around long!!!

Worx- WG779E (Grass Trimmer)
I recently bought a grass trimmer- Worx- WG779E and it's horrible and has many problems.
The two batteries (40V) have not necessary power to make it run and it keeps turning off. The lever for adjusting the grass height comes out of its place and you can also adjust it only in one position. The cut grass don't go to the bag and most of them leave on the ground.
So it's absolutely piece of junk and never buy it.
Br
Amir

Bought my husband a Jaw saw for pruning and cutting tree limbs. Perfect product. Battery operated and strong. Sure beats trying to start a chain saw. He used it when my friend was here and she liked it so much she got one from Worx. She's not a big person but she uses hers a lot.

I bought their weed eater with FREE SPOOLS FOR LIFE.
They charge you $7.00 for shipping and handling. They are very light so it doesn't cost them that much and they won't let you buy more than 1 at a time, so they can charge you $7.00 each time. THEY ARE NOT FREE. Canadian, What do you expect. CROOKS!!!

Worst products on the planet.. do not ever buy a landroid, I already wrote worx back when I complained about my absolute horrid machine. The first guy I spoke to was ready to give me my money back, but then they sent out another guy who said they never pay back the money, they “fix” the problem.

Products - horrible
Service - horrible

i have had my worx weed eater/edger for the past 12 years. I use it 2-3 times a week during the spring & summer months. It is not as powerful as my previous gas trimmer but im no longer pulling my arm out of the socket trying to pull start it and no more spilling gasoline everywhere.

As a petite women, I love my worx weed eater because it is much much lighter, adjusts for a shorter person, and its so easy to start. I like being able to rotate it and use the wheels as an edger, although it does require arm strength to pull and rotate the wheels to use as an edger. The only complaint i had was the bump feed never did work but it is only a minor inconvenience to me, compared to the other advantages i mentioned. Im glad to see they chgd the design of the line feed, hope it works.
I’m now using it as a mower on my newly downsized lawn.

THE REAL PLUS: I have been able to have a lifetime supply of line spools and ive been able to replace the worn-out spool caps without having to buy a whole new weed eater.

To call WORX a cheap Chinese brand would be an understatement. Quality is nonexistent and their customer service is the worst I've experienced in the UK. Multiple emails go ignored and they are keen only to do their best to deny all warranty claims using any means at their disposal.

To summarize, this brand is nothing but inexpensive Chinese landfill rubbish.

I had bought a worx s300 landroid or robot lawnmower a year ago. The product had 2+1 year warranty but stopped working completely 5 weeks ago. I contacted Worx and was told they would solve the problem by 3 weeks. They didn't reply so afterc20 days i wrote to them. First they said they would replace the faulty lawnmower with a new one but then they sent a dirty used scratched lawnmower saying that it was refurbished. I didn't accept this product and returned it. Now I don't have any lawnmower or money and worx tells me that I can only get the used landroid ONLY. Never again. These consumer rights are only for manufacturers. I had contacted citizens advice bureau who told me that I had to prove everything even though the company accepted they had given me a faulty product. My only option is to ask for a refund from the credit card company. Fat chance of that happening.

Their robot lawn mowers are so bad, a first gen Roomba with a scissor would do a better job cutting the lawn. and their after sales dep. is not helping, just telling you to buy new wheels, battery, and add-ons. Switched to husqvarna never looked back

I have a WG774 lawn mower. It worked good for 2 years. On 7/16/2021 it stopped working. When i engage the operating lever i hear a clicking sound at the motor end but it does not run. Been on the phone and email most of today 7/19/2021. Finally got a call back from a lady in Charlotte N.C. who resolved my problem. She is going to send me a new unit. Doesn't get any better than that.

Would be a minus 3 if I could. Poor customer service. Not answering phone, supposed to get a call back within 24hrs. Didn’t happen. Tried chat, auto message said 23min for answer. Over 2hrs so far no answer. Product 5 days late so far and by tracking it will be another week or two. Terrible, just terrible service. Will not use Worx anymore.

I bought worx wg-170.2, what piece of garbage.
The shaft to twist, to go from edging or trimming, is almost impossible to turn. The battery died with in 15 minutes.
To make matters even worse is, I can't even register the product, or get live chat, or an email to them. I'm just out of thirty days to return the piece of garbage. I will be contacting my credit card company to dispute this charge. I will put it out in a future yard sale.

I bought a WORX SoniCrafter Model WX671.4 approx 8-10 years ago, Can't seem to buy the WA2109 sanding pads (vented) anywhere, Argos,Amazon,Saxton Blades,Worx ???
Because Worx has newer models of the Sonicrafter with different fixing (WX Range) they can't even tell me if they will fit each other, When i ask questions about WX671 they take you to a WX686 model for sale which has different fixing, Useless and will never buy Worx again, To think of the people i have told to get themselves a worx sonicrafter i now feel i have let them down, Their web site makes it hard for people to ask Worx a question or it puts you back to Amazon or Argos, Thanks Mike