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WorldSIM Reviews 6,850

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TrustScore 4.5 out of 5

4.4

Mobile Network Operator
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpfulness and positive attitude of the staff, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including quick responses and simple setup for their eSIMs. However, some customers also noted issues with the product itself, with a minority reporting that their eSIMs or SIM cards did not work properly in various locations or that they experienced difficulties with activation and connectivity. A few other people also felt that while customer support was polite, it was not always effective in resolving their specific technical problems.

What people talk about most

Service

Customers consistently note positive experiences with service. Many reviewers praise the great service, fast... See more

Customer service

Customers generally report positive experiences with customer service, highlighting helpful and efficient... See more

User experience

Consumers generally express satisfaction with the user experience, finding it simple and easy to use. Many... See more

Product

Clients share ambiguous opinions on product. While some customers praise the eSIMs for working well upon... See more

Staff

People report positive experiences with staff. Customers frequently praise the helpfulness, politeness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The esim worked well. Internet connection was very good, even in the mountains. Although the setup instructions could be a bit clearer. I install the esim before going abroad, and wasn't sure whet... See more

Rated 5 out of 5 stars

I have used many providers who have supported eSIM. WorldSIM has proved my go-to eSIM provider from now on. The number of supported countries they provided and not mentioning the cost. I found them... See more

Rated 5 out of 5 stars

Booked in for a normal Live chat , kevin came straight on and answered my question , which was the settings for changing the physical sim to a new phone , all set up and ready to go

Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Electronics Store
  4. Phone and Internet Service
  5. Telecommunications Service Provider
  6. Travel Aggregator

Written by the company

At WorldSIM, we believe staying connected should be simple, affordable, and stress-free—wherever you are in the world. Since 2006, WorldSIM has been a global leader in travel connectivity, offering eSIMs, SIM cards, and portable WiFi devices that help travelers avoid high roaming charges and stay online with ease. With customers in over 190 countries, we empower both leisure and business travelers to access fast, reliable mobile data worldwide. Our award-winning eSIM technology works with most modern smartphones and allows instant activation—no physical SIM required. Whether you’re hopping between countries or settling in for a longer stay, WorldSIM gives you the flexibility to stay connected on your terms. We’re proud to offer transparent pricing, flexible plans, and a commitment to great customer service. WorldSIM is trusted by millions of travelers and businesses who rely on us for affordable, borderless connectivity wherever life takes them. Discover the smarter way to roam with WorldSIM—because the world should never feel out of reach.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7K reviews

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Replied to 42% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Super unreliable and incoming calls DO NOT WORK

I have had the worldSIM for 3 days now and it doesnt work properly. I am unable to recive calls on the number and my outgoing calls rarely get connected.

I have gone through trouble shooting with the online person 2 times and they have raised a ticket to the tech team with the promise that they will get back to me next day. It has been 3 days and still nothing.

The online chat people are polite but uselss when it comes to resolving the issue and now I have paid for a product which doesnt work for me.

Refund is also not an option, even though I am not recieving the service i paid for.

WOULD NOT RECOMMEND

18 March 2026
Unprompted review
WorldSIM logo

Reply from WorldSIM

Hi Mr. Khan,
We’re very sorry to hear about your experience and the inconvenience caused. Your feedback is important to us, and we want to resolve this as quickly as possible. Could you kindly share your order number and reach out to our customer service team at customerservice@worldsim.com so we can investigate and assist you directly?
Thank you for giving us the chance to make this right.
Regards,
WorldSIM Support

Rated 1 out of 5 stars

the eSIM did not work at all during my…

the eSIM did not work at all during my trip. I was in constant contact with the support team and followed all of the troubleshooting steps they advised, but we were unable to resolve the issue. In the end, they apologized for the service failure, and I was forced to purchase a local SIM card instead.

16 February 2026
Unprompted review
WorldSIM logo

Reply from WorldSIM

Dear Akram,
We are concerned to hear about the issue you faced with your eSIM. To investigate this properly and understand why it happened, please send us your order number at customerservice@worldsim.com. Our team will review your case in detail.

Regards,
WorldSIM Support

Rated 5 out of 5 stars

Got Technical Issue in Singapore

I have been in Singapore for few days short visit before riding coach to Penang, my phone was suddenly not able to connect to the local provider yesterday due to some technical issue. Worldsim could immediately respond my concern on live chat and eventually fix the technical issue for me.Good service.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Esim

Very easy to install, this is the 5th time I’ve used this eSIM

Will defo use again.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, I accidentally topped up the incorrect number but didn’t realise and could not get anything to work. The help team
Found the issue and transferred my credit. Great support. Highly recommend their network.

13 March 2026
Unprompted review

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