Worldofchillies Reviews 

Reply from Worldofchillies

2 days ago

I'm very sorry that you didn't receive your kaffir lime tree, particularly as it appears you were told that it would be sent.

I'd really like to investigate what happened here. If we promised to send a tree and failed to do so, that's something I want to put right.

We've recently discovered a serious intermittent technical problem with our website's contact form. Some customer messages were reaching us normally, while others appear never to have arrived, despite the form confirming they had been sent. Because we continued receiving enquiries, we were unaware that some customers were trying to contact us without success.

I don't know whether this affected your correspondence, but I want to reassure you that any failure to respond was not deliberate.

Unfortunately, I haven't been able to identify your order from your review alone. Could you please provide your order details privately through Trustpilot or contact me directly using the email address now displayed on our website?

I'd very much like to establish what happened, and if your tree was never supplied, arrange an appropriate resolution.

I'm genuinely sorry for your disappointment and would appreciate the opportunity to put things right.

Sarah Hunt
World of Chillies

Reply from Worldofchillies

2 days ago

I'm so sorry to read this, particularly as you've been a customer before and clearly had much better experiences with us in the past.

Receiving plants that have died in transit is disappointing enough, but to then contact us repeatedly without receiving a response is simply unacceptable. I completely understand why you've lost confidence in World of Chillies.

We've recently discovered a serious intermittent technical problem with the contact form on our website. Some customer messages were reaching us normally, while others appear never to have arrived, despite the form confirming they had been sent. Because we continued receiving enquiries, we were completely unaware that some customers were trying to contact us without success.

We've also discovered photographs uploaded through the form that remained on our server, even though some associated messages appear not to have reached our mailbox. We're now investigating this problem and trying to identify customers whose complaints may have been lost.

I can't say for certain whether this is what happened to your messages, but I want to reassure you that your complaint was not deliberately ignored. Nevertheless, the responsibility is ours, and I'm genuinely sorry.

I'd very much like to identify your order from April or May 2025 and arrange a refund for the £11 you spent if the plants arrived dead and the matter remains unresolved.

Unfortunately, I haven't been able to identify your order from your review alone. Could you please provide your details privately through Trustpilot or contact me directly using the email address now displayed on our website?

I know this happened some time ago, and I completely understand why you've given up on us. But I'd really appreciate the opportunity to put things right, even now.

Sarah Hunt
World of Chillies

Reply from Worldofchillies

2 days ago

I'm very sorry that your order hadn't arrived when you wrote this review, and particularly that you felt unable to get any help from us.

We've recently discovered a serious intermittent technical problem with the contact form on our website. Some customer messages were reaching us normally, while others appear never to have arrived, despite the form confirming they had been sent. Because we continued receiving enquiries, we were completely unaware that some customers were trying to contact us without success.

I don't know whether this affected your attempts to reach us, but I sincerely apologise if it did. Nobody should be left wondering what's happened to an order they've paid for, without being able to get an answer.

I'd really like to establish what happened to your order and whether it subsequently arrived. If it remains outstanding, I want to make sure it's properly resolved.

Unfortunately, I haven't been able to identify your order from your review alone. Could you please provide your order details privately through Trustpilot or contact me directly using the email address now displayed on our website?

I'm genuinely sorry that we've let you down and would very much appreciate the opportunity to put things right.

Sarah Hunt
World of Chillies

Reply from Worldofchillies

2 days ago

Thank you for taking the time to write such a thoughtful review, even though it makes for painful reading. And thank you for supporting World of Chillies over so many years.

I think what upsets me most is that you've come to feel we've lost the personal touch that made you want to buy from us in the first place.

I can assure you that World of Chillies is still very much the small, family-run nursery it has always been. I'm still here, growing the plants, choosing the varieties and taking enormous pleasure in seeing what our customers grow. The enthusiasm you remember is absolutely genuine, and that hasn't changed.

But something has gone badly wrong with our customer communications, and we've only recently begun to understand what happened.

We've discovered a serious intermittent technical problem with the contact form on our website. Some customer enquiries were reaching us normally, while others appear never to have arrived, despite the form confirming they had been sent. Because messages continued coming through, we were completely unaware that some customers were repeatedly trying to contact us without success.

We've even discovered photographs uploaded by customers that remained on our server, although their accompanying enquiries may never have reached us.

I can't say for certain whether your three messages were affected, but I now understand why so many customers have felt ignored. It's genuinely upsetting to discover this, and I'm very sorry.

As for your chilli plant, I'd really like to establish what went wrong. A variety producing completely different fruit from what was advertised is understandably disappointing, particularly after you've spent an entire season growing it. Whether this was a labelling mistake or a problem further back in the growing process, it's something I take seriously.

I'd very much like to identify your order, see photographs of the plant and arrange an appropriate resolution. Please contact me directly using the email address now displayed on our website's contact page, or provide your details privately through Trustpilot.

You're absolutely right about one thing: a good plant is only half the story. Customers need to know that if something goes wrong, we'll be there to put it right.

I haven't forgotten that, but it's clear that we've fallen short, and I'm determined to do better.

Thank you again for your years of support, and for caring enough about World of Chillies to tell me where you think we've gone wrong.

Sarah Hunt
World of Chillies

Reply from Worldofchillies

2 days ago

I'm so sorry to read this, particularly as you're an experienced grower who clearly knows how to look after young plants and raise chillies from seed.

I'm concerned that so many of your seeds failed to germinate and that your plug plants subsequently died. I'd really like to investigate what happened, because neither is the experience we want our customers to have.

But what troubles me even more is that you went to the effort of contacting us repeatedly, supplying photographs as requested, and received no response beyond an automatic acknowledgement. I completely understand why you feel so badly let down.

We've recently discovered a serious intermittent technical problem with our website's contact form. Some customer enquiries were reaching us normally, while others appear never to have arrived, despite the form confirming they had been sent. Because we continued receiving messages, we were completely unaware that some customers were trying repeatedly to contact us without success.

We've since discovered photographs uploaded by customers that remained on our server, although their accompanying messages may never have reached our mailbox. It's quite possible that your photographs were among them.

This was a genuine, unintentional technical failure, but I fully accept that the responsibility is ours. You shouldn't have been left wondering whether anyone had even looked at your complaint, and I'm sincerely sorry.

I'd very much like to identify your order, investigate the problems with both the seeds and plugs, and arrange a fair resolution. Unfortunately, I haven't been able to identify your order from your review alone.

Could you please provide your order details privately through Trustpilot or contact me directly using the email address now displayed on our website's contact page?

I completely understand why you've decided to take your business elsewhere, but I'd really appreciate the opportunity to put things right, even at this late stage.

Sarah Hunt
World of Chillies

Reply from Worldofchillies

2 days ago

I'm very sorry that your plants arrived in such poor condition, particularly after you'd already experienced problems with the original delivery. Having to wait for a second shipment, only to find several plants damaged or dying, must have been enormously frustrating.

I'm particularly concerned that four of your nine plants were apparently beyond saving. We take considerable care growing our plugs, but that care needs to extend to making sure they arrive safely. If the packaging failed to protect them adequately, that's something we need to take responsibility for.

I'm also sorry that you didn't receive the dispatch information you needed. When you're waiting for live plants, knowing when they're due to arrive is especially important, and I understand why the lack of tracking information added to your frustration.

I notice that you decided not to contact us about the damaged plants, partly because of the experiences described by other customers. I completely understand that decision, but I'd really appreciate the opportunity to put things right.

We've recently discovered a serious intermittent technical problem with our website's contact form. Some customer messages were reaching us normally, while others appear never to have arrived, despite the form confirming they had been sent. Because we continued receiving enquiries, we were unaware that some customers were trying to contact us without success.

Although this technical problem didn't affect your own complaint directly, it may help explain some of the unanswered enquiries you've read about. We're now investigating the fault and have made a direct email address available on our contact page.

I'd very much like to identify your order, look into what happened with both deliveries and arrange an appropriate refund for the damaged plants. Could you please provide your order details privately through Trustpilot or contact me directly using the email address on our website?

I'm genuinely sorry that your experience of World of Chillies was so disappointing, and particularly that our reputation for poor communication discouraged you from giving us the chance to help.

Sarah Hunt
World of Chillies

Reply from Worldofchillies

2 days ago

I'm so sorry to read this, particularly as you've been a loyal customer for six or seven years and have clearly had much better experiences with us in the past. It's especially upsetting to know that we've lost the confidence of someone who has supported World of Chillies for so long.

I completely understand your frustration. You placed an order, paid for your plants, and when they hadn't arrived, you contacted us for an explanation. Ten days without a reply is simply not acceptable.

We've recently discovered a serious intermittent technical problem with the contact form on our website. Some customer messages were reaching us normally, while others appear never to have arrived, despite the form confirming they had been sent. Because enquiries continued coming through, we were completely unaware that some customers were trying to reach us without success.

I can't say for certain whether this affected your correspondence, but it may explain why you received no reply. We've since discovered customer attachments stored on our server that weren't necessarily accompanied by emails reaching our mailbox, and we're now investigating how long this problem may have been occurring.

Of course, that doesn't explain why your original order wasn't delivered, and I don't want to use the technical problem as an excuse. I'd really like to establish what happened to your plants and whether the matter was subsequently resolved through your card company.

I'm now working through outstanding complaints, particularly from customers who have been unable to reach us. Unfortunately, I haven't been able to identify your order from your review alone.

Could you please provide your order details privately through Trustpilot or contact me directly using the email address now displayed on our website? If your payment hasn't already been refunded through the chargeback process, I'd like to make sure the matter is resolved without further inconvenience to you.

I'm genuinely sorry that we've let down someone who has trusted us for so many years. I completely understand your disappointment and would very much appreciate the opportunity to put things right.

Sarah Hunt
World of Chillies

Reply from Worldofchillies

2 days ago

I'm so sorry to read this, particularly as you've been buying from World of Chillies for many years and have clearly been happy with us in the past.

What makes this especially disappointing is that we'd already acknowledged the damaged plant and promised to replace it. You were perfectly entitled to expect that replacement, and you certainly shouldn't have had to chase us four times simply to find out what was happening.

We've recently discovered a serious intermittent technical problem with the contact form on our website. Some customer messages were reaching us normally, while others appear never to have arrived, despite the form confirming they had been sent. Because enquiries continued coming through, we were completely unaware that some customers were repeatedly trying to contact us without success.

I don't know whether this explains why your subsequent messages went unanswered, but I'm genuinely sorry. It must have been particularly frustrating when you were also hoping to order some additional plants from us.

Of course, the technical problem doesn't explain why your promised replacement wasn't sent in the first place. That's a separate matter, and one I want to investigate properly.

I'm now working through outstanding complaints and trying to put things right for customers who may have been affected. I'd very much like to identify your order, establish what happened to the replacement and arrange an appropriate resolution.

Unfortunately, I haven't been able to identify your order from your review alone. Could you please provide your details privately through Trustpilot or contact me directly using the email address now displayed on our website?

I'm especially sorry that we've lost the confidence of someone who has supported us for so many years. The last thing I ever wanted was for loyal customers to feel that we no longer cared about them.

Please accept my sincere apologies. I'd really appreciate the opportunity to make amends.

Sarah Hunt
World of Chillies

Reply from Worldofchillies

2 days ago

I'm very sorry to hear that your chillies never arrived. I completely understand your disappointment, particularly when you've paid for plants and received nothing in return.

We've recently discovered a serious intermittent technical problem with the contact form on our website. Some customer messages were reaching us normally, while others appear never to have arrived, despite the form confirming they had been sent. Because we continued receiving enquiries, we were unaware that some customers were trying to contact us without success.

I don't know whether you attempted to contact us, or whether this problem affected you, but I want to reassure you that we're now investigating the issue and trying to resolve outstanding complaints.

I'd really like to find out what happened to your order and whether it was subsequently delivered. If it never arrived, I'd like to arrange an appropriate refund.

Unfortunately, I haven't been able to identify your order from your review alone. Could you please provide your order details privately through Trustpilot or contact me directly using the email address now displayed on our website?

I'm genuinely sorry for your experience and would appreciate the opportunity to put things right.

Sarah Hunt
World of Chillies

Reply from Worldofchillies

2 days ago

I'm so sorry to read this, particularly as you've been buying our plants for several years and have clearly had much better experiences with us in the past.

I'm concerned that you've experienced problems with plants failing over the last two seasons. I'd really like to investigate what happened, as growing healthy, productive chilli plants is something I've always taken enormous pride in.

But I'm particularly sorry that you took the trouble to contact us and send photographs, only to receive no reply.

We've recently discovered a serious intermittent technical problem with the contact form on our website. Some customer messages were reaching us normally, while others appear never to have arrived, despite the form confirming they had been sent. Because we continued receiving enquiries, we were completely unaware that some customers were trying to contact us without success.

We've also discovered photographs uploaded by customers that remained on our server, even though their accompanying messages may not have reached our mailbox. It's entirely possible that your photographs were among them.

This has been a deeply upsetting discovery, particularly as it helps explain why longstanding customers have come to feel that we no longer care about their problems. I can assure you that isn't the case, but I fully accept that the responsibility for this failure is ours.

I'd very much like to identify your order, look at the problems you've experienced with your plants and see what I can do to put things right. Could you please provide your order details privately through Trustpilot or contact me directly using the email address now displayed on our website?

I completely understand why you've lost confidence in World of Chillies after so many years of being a customer. I'm genuinely sorry, and I'd really appreciate the opportunity to make amends.

Sarah Hunt
World of Chillies

Reply from Worldofchillies

2 days ago

I'm so sorry to read this, particularly as you've been ordering from World of Chillies for several years and have always had good experiences with us in the past.

I completely understand your frustration. You placed your order in October, waited patiently until April, and then had to chase us repeatedly. Worse still, we eventually replied, apologised and promised to send your plants with some extras, but apparently failed to follow through. That's simply not good enough, and I'm genuinely sorry.

We've recently discovered a serious intermittent technical problem with the contact form on our website. Some customer messages were reaching us normally, while others appear never to have arrived, despite the form confirming they had been sent. Because enquiries continued coming through, we were completely unaware that some customers were repeatedly trying to contact us without success.

This may help explain why some of your messages went unanswered, but it doesn't explain why your order wasn't fulfilled or why we failed to honour our promise to send it. Those are separate issues, and I fully accept responsibility for investigating them.

You're absolutely right that if we can't fulfil an order, we should be upfront about it and offer a refund. Customers shouldn't have to chase us to find out what's happening to plants they've paid for.

I'd really like to identify your order, establish what happened and arrange a full refund if your plants were never delivered.

Unfortunately, I haven't been able to identify your order from your review alone. Could you please provide your order details privately through Trustpilot or contact me directly using the email address now displayed on our website?

I can assure you that there was never any intention to ignore you or keep your money without supplying your plants. But I appreciate that our intentions mean very little when your experience has been so disappointing.

I'm sincerely sorry we've let down someone who has trusted us for years, and I'd really appreciate the opportunity to put things right.

Sarah Hunt
World of Chillies

Reply from Worldofchillies

2 days ago

I'm so sorry to read this, particularly as you've been ordering from World of Chillies for years and have always had good experiences with us in the past.

I completely understand how angry and disappointed you must feel. You paid for your plants over Christmas, expected them in March, and by the end of April had received nothing. To then continue receiving our newsletters encouraging you to buy more plants, while your own order remained outstanding and your attempts to contact us went unanswered, must have been particularly infuriating.

We've recently discovered a serious intermittent technical problem with the contact form on our website. Some customer messages were reaching us normally, while others appear never to have arrived, despite the form confirming they had been sent. Because enquiries continued coming through, we were completely unaware that some customers were repeatedly trying to contact us without success.

I can't say for certain whether this affected your messages, particularly those sent through Facebook, but I want to reassure you that there was never any intention to ignore your concerns. Nevertheless, the responsibility for dealing with customer enquiries is ours, and I'm genuinely sorry.

Of course, the technical problem doesn't explain why your original order wasn't fulfilled. That's a separate issue, and one I want to investigate properly.

I completely understand why you feel you've been robbed of your money. You've paid over £50 for plants you say never arrived, and you deserve either the plants you ordered or your money back.

I'm now working through outstanding complaints and trying to put things right for customers who may have been affected. I'd very much like to identify your order and arrange a full refund if it was never delivered.

Unfortunately, I haven't been able to identify your order from your review alone. Could you please provide your order details privately through Trustpilot or contact me directly using the email address now displayed on our website?

I'm deeply sorry that we've let down someone who has trusted us for so many years. I understand why you've lost confidence in World of Chillies, but I'd really appreciate the opportunity to make amends.

Sarah Hunt
World of Chillies

Reply from Worldofchillies

2 days ago

I'm so sorry to read this, particularly as you've ordered from World of Chillies before and have always had a good experience with us. It's genuinely upsetting to know that we've lost the confidence of someone who previously trusted us.

I completely understand your disappointment. You paid for your plants, they didn't arrive, and when you tried to contact us, you received no response. You shouldn't have been left feeling that both your plants and your money were lost.

We've recently discovered a serious intermittent technical problem with the contact form on our website. Some customer messages were reaching us normally, while others appear never to have arrived, despite the form confirming they had been sent. Because enquiries continued coming through, we were completely unaware that some customers were trying to contact us without success.

I can't say for certain whether this explains why your own enquiry went unanswered, but I want to reassure you that you weren't deliberately ignored. Nevertheless, the responsibility is ours, and I'm sincerely sorry.

Of course, the technical problem doesn't explain why your order failed to arrive, and that's something I'd very much like to investigate.

I'm now working through outstanding complaints and trying to put things right. Unfortunately, I haven't been able to identify your order from your review alone.

Could you please provide your order details privately through Trustpilot or contact me directly using the email address now displayed on our website? If your plants never arrived and you haven't already received a refund, I'd like to arrange one.

I know you've given up hope of seeing your money or your plants again, but I hope you'll give me the opportunity to put that right.

Please accept my sincere apologies.

Sarah Hunt
World of Chillies

Reply from Worldofchillies

2 days ago

I'm so sorry to read this, particularly as you've been a customer before and have always been pleased with both our plants and our service. It's especially disappointing to know that we've let down someone who previously enjoyed hearing from us and learning more about chillies.

I completely understand your frustration. Your original order didn't arrive, you contacted us and received an apology and a promise that replacement plants would be sent. You were perfectly entitled to expect us to honour that promise, and I'm genuinely sorry that we apparently failed to do so.

We've recently discovered a serious intermittent technical problem with the contact form on our website. Some customer messages were reaching us normally, while others appear never to have arrived, despite the form confirming they had been sent. Because enquiries continued coming through, we were completely unaware that some customers were repeatedly trying to contact us without success.

This may help explain why your subsequent messages went unanswered, but it doesn't explain why your replacement plants weren't sent. That's a separate failure, and one I want to investigate properly.

I'm now working through outstanding complaints and trying to put things right for customers who may have been affected. I'd very much like to identify your order, establish what happened to both the original shipment and the promised replacement, and arrange a full refund if neither was delivered.

Unfortunately, I haven't been able to identify your order from your review alone. Could you please provide your details privately through Trustpilot or contact me directly using the email address now displayed on our website?

I'm especially sorry that we've disappointed someone who previously had such a positive experience of World of Chillies. I hope you'll give me the opportunity to resolve this properly, even though I completely understand why you've lost confidence in us.

Sarah Hunt
World of Chillies

Reply from Worldofchillies

2 days ago

I'm so sorry to read this, particularly as you've ordered from World of Chillies before and have always been pleased with our plants and service. I completely understand how disappointed and frustrated you must feel.

You ordered basil plants and a makrut lime plant, received nothing, and then tried three times to contact us without getting a reply. To make matters worse, the telephone numbers you found were apparently no longer working. That's a dreadful experience, and I'm genuinely sorry.

We've recently discovered a serious intermittent technical problem with the contact form on our website. Some customer messages were reaching us normally, while others appear never to have arrived, despite the form confirming they had been sent. Because we continued receiving enquiries, we were completely unaware that some customers were repeatedly trying to contact us without success.

I can't say for certain whether this affected your three messages, but it may explain why you received no response. We've also discovered customer photographs and attachments stored on our server without their accompanying enquiries necessarily reaching us.

I'm also sorry about the obsolete telephone numbers. We moved away from Manchester many years ago, but some third-party business directories have continued publishing our old contact details. We're now taking steps to have these removed and have made a direct email address available on our website's contact page.

Of course, none of this explains why your original order wasn't delivered. That's something I want to investigate separately, and I fully accept responsibility for putting it right.

I'd very much like to identify your order, establish what happened to your basil and makrut lime plants, and check whether you've already received reimbursement through your credit card provider. If you haven't, I'd like to arrange an appropriate refund.

Unfortunately, I haven't been able to identify your order from your review alone. Could you please provide your order details privately through Trustpilot or contact me directly using the email address now displayed on our website?

I'm genuinely sorry we've let down someone who previously had such a good experience with us. I completely understand why you've lost confidence, but I'd really appreciate the opportunity to make amends.

Sarah Hunt
World of Chillies

Reply from Worldofchillies

2 days ago

I'm so sorry that your chilli plants died within days of arriving, and particularly that you contacted us twice without receiving a reply. I completely understand why you've been left feeling so disappointed.

We've recently uncovered a serious intermittent technical fault with the contact form on our website, which we now believe may have gone undetected for several years. Some customer enquiries were arriving normally, while others appear never to have reached us, despite the form confirming they had been sent.

Because we continued receiving and responding to messages throughout this period, we had no reason to suspect that other enquiries were disappearing. It was only when we began investigating the complaints about unanswered messages that we discovered what was happening, including customer photographs stored on our server without the accompanying emails necessarily reaching us.

I can't say for certain whether your own messages were affected, but I'm genuinely sorry that you received no response. This was not a deliberate decision to ignore your complaint, although I fully accept that maintaining a reliable contact system is our responsibility.

I'm also concerned that your chilli plants died so quickly, particularly as your tomato plants appear to have survived. I'd really like to investigate what happened and arrange an appropriate resolution.

Unfortunately, I haven't been able to identify your order from your review alone. Could you please provide your details privately through Trustpilot or contact me directly using the email address now displayed on our website?

I'm sincerely sorry for your experience and would very much appreciate the opportunity to put things right.

Sarah Hunt
World of Chillies