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World First Travel Insurance Reviews 

12,235
TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Cannot say what this company is like if a claim is made as, luckily, haven't had to do so. In terms of purchasing, the prices are good and several choices offered. Have purchased several times. Un... See more

Rated 4 out of 5 stars

It could well have been 5stars but for a confusing quote 24 hours after the quote that said was valid for 28 days. It was however rectified after a frustrating telephone call.

Rated 5 out of 5 stars

This company was so helpful in getting my travel insurance. They were very polite, understanding of my health issues that needed more details from my recent diagnoses. I was very happy at the price I... See more

Rated 5 out of 5 stars

Excellent service from Steve, at World-First Travel Insurance today - I have been shopping around for quotes for a while. He dealt with pre-existing medical conditions in a sensitive, thorough way.... See more

Company details

  1. Travel Insurance Company
  2. Insurance Agency
  3. Insurance Company

About World First Travel Insurance

Written by the company

When we launched in 1973, our aim was to make travel insurance fairer. We succeeded! Today we provide cost-effective cover to all sorts of people, going to all sorts of places. And our flexible options make it easy to get the policy that's perfect for your plans. Get a quote now

What can you expect from World First?

Written by the company

New cover for COVID-19
All policies automatically include our COVID-19 cover. See our website for more details.
Choose your level of cover
With multiple levels of cover to choose from, you only ever pay for what you need.
Cover for medical conditions
Sophisticated medical screening means we can cover thousands of conditions, for less than you may find elsewhere.
Your cover, your way
Create a policy that's perfect for your plans with flexible extras like cover for gadgets, cruises and even winter sports.
Go explore!
We cover all sorts of holidays - whether it's a weekend break or the adventure of a lifetime.
Getting active?
All policies include cover for more than 150 sports and activities - such as tennis, bungee jumping and surfing.
UK customer service team
Our friendly customer service team is based right here in the UK.

Count on it...

Here’s what we can promise you.

Here’s what we can promise you.
  • 14-day money back guarantee
  • No credit or debit card fees
  • 24/7 access to English-speaking emergency medical assistance helpline
  • Members of the Association of Travel Insurance Intermediaries (ATII) and the British Insurance Brokers Association (BIBA)

Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

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4.8

All reviews

(12,235)

255 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very easy website to navigate

Very easy website to navigate, excellent response when I emailed and very good price.

20 November 2025
World First Travel Insurance logo

Reply from World First Travel Insurance

Hi Susan!

That was me that responded to your email and it's me again!

You just can't get rid of me :) Thank you so much for the kind words and five stars. We really appreciate your positivity.

Safe and happy travels.

Shushanah Rothwell
Senior Administrator

Rated 5 out of 5 stars

Affordable travel insurance with a caring company.

World First Travel Insurance was the only company that I could buy a policy with online. All the other companies I tried required me to telephone them once I reached a certain point with my online application. They are also a company who believe that people with illnesses should be able to travel with affordable travel insurance. Other companies were prohibitively expensive. I was very pleased with my quote which also included cruise cover.

15 November 2025
Rated 5 out of 5 stars

Great service and prices.

Delighted to find an Insurance Co that does not take advantage of people undergoing Cancer treatment in need of a holiday. Customer Srrvice was really good and the price very affordable. Thank you.

10 November 2025
Rated 5 out of 5 stars

I have several medical conditions

I have several medical conditions, and have contacted several insurance companies. They have either declined immediately to cover me or I have gone through a very lengthy process to then get an extremely high quote. Westworld first I did everything online and declared all my medical conditions and they came up with a price that I was delighted with. I would not have been able to afford to go on holiday if it had not been for them. I will recommend them to everyone I know.

29 October 2025
Rated 5 out of 5 stars

Holiday insurance

Your screening process is very thorough and not just a tick box exercise. Not everyone’s cancer is the same and it was nice to be treated as an individual person. Thank you for your time and patience and for giving me the opportunity to fulfill a dream without it being thousands of pounds 🙂

28 October 2025
Rated 5 out of 5 stars

Always had a good experience...

Always had a good experience with this company. Somehow I also feel I can trust them in relation to terms and conditions & being transparent with no hidden surprises.

18 October 2025
Rated 3 out of 5 stars

Renewing before date beware

The lady on the phone was very helpful however wasnt happy that i had to cancel and renew so that i didnt incur charges for a new condition on my older policy. In effect i lost about 4 weeks cover

22 October 2025
World First Travel Insurance logo

Reply from World First Travel Insurance

Good afternoon, Mrs Turner,

Thank you for taking the time to submit your review.

I can see that we have now be in contact with you to discuss the options that you had available to you when taking out your new insurance policy.

For any of our policy’s to be valid they need to be updated with any medical conditions that might have changed throughout the year. This can sometimes result in an additional premium.

As the policy had around 4 weeks cover, it was decided that going forward a new policy would be more cost effective for you.
I am glad that we were able to reach out to you and explain this process.

If you do require any further assistance, please do not hesitate to contact us. we can be contacted on 0345 9080 161.Our phone lines are open Monday to Friday 09:00 until 17:00.
Kind Regards

Nicola

Rated 5 out of 5 stars

Reasonable Prices and Sensible View of Underwriting Risk.

Having wasted a great deal of time on comparison sites trying to find travel insurance to cover my medical conditions on a short European cruise, I was very glad to find World First. While their website was not the easiest to use, their policy prices and options were reasonable and their telephone staff very helpful. Other more prominent companies offer grossly inflated prices. One, which I used less than 6 months ago, appears to have almost tripled its prices for similar cover. Thank goodness World First takes a more sensible view of underwriting risk.

27 October 2025
Unprompted review

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