Working Class Heroes logo
Visit website

Working Class Heroes Reviews 

1,191
•
TrustScore 4.5 out of 5

4.5

Men's Clothing Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 388 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast delivery and competitive pricing, often finding products significantly cheaper than elsewhere. Many people appreciate the excellent product range and quality, with detailed descriptions aiding selection and ensuring satisfaction. The overall service is frequently highlighted as efficient, leading many to express intentions of ordering again. However, some customers also noted issues with customer service when problems arose, such as slow responses or unhelpful advice regarding faulty items or missing deliveries. A few other people also felt that communication was difficult, particularly concerning tracking information or resolving order discrepancies.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Product

Reviewers mention positive feedback about product, often highlighting the top quality, great design, and... See more

Service

Reviewers highlight positive aspects of service, with many praising its reliability, speed, and... See more

Price

People report positive experiences with pricing, consistently finding products at competitive and reduced... See more

Order

Users describe ambiguous interactions with order, with many customers reporting positive experiences such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently purchased the iconic Pennington cagoule from working class heros. The cagoule is brand new and the colour is exactly how it is shown in the picture. It was £60 cheaper than a lot of pla... See more

Rated 5 out of 5 stars

I recently purchased a north face Himalayan down parka jacket from working class heros. The jacket is brand new and the colour is exactly how it shows in the picture. It was £140 cheaper than a lot of... See more

Rated 5 out of 5 stars

So I’ve saw previous reviews regarding refunds / communication etc - bit apprehensive tbh I returned a jacket on the 14th jan A young lady called Ellysha kept me informed of my refund through t... See more

Rated 5 out of 5 stars

Amazing shop! Can’t believe I never heard of them. Placed my order Friday, it arrived following Monday already on standard shipping. Rather than sending aggressive selling emails they keep you updated... See more

Company details

  1. Men's Clothing Store
  2. Bags and Luggage Store
  3. Clothing Store
  4. Shoe Store
  5. Skateboard Shop
  6. Women's Clothing Store

Written by the company

Working Class Heroes was established in 2006, initially selling skate, surf and street clothing from all around the globe to the good people of Ulverston. As WCH has grown so has the brand mix, website and shop. We're at 44 Market Street, swing in for a beer, a tee and a chat.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 18% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,191)

391 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Verry bad customer service

I ordered and paid for two tear-off calendars, but only one was delivered. This is already unacceptable, but what makes it worse is the complete lack of customer service.

I have contacted the company twice by email to report the missing item and request a solution, yet I have received absolutely no response. Being ignored as a paying customer is extremely frustrating and unprofessional.

At this point, I still have not received the missing calendar nor a refund. This experience has been a waste of time and money, and I would strongly advise others to think twice before ordering from this company unless they are prepared to chase them for a basic response.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

SAYE trainers.

Ordered pair of SAYE trainers.
Great product, great price - very happy customer

First time using working class heroes and will use

14 January 2026
Unprompted review
Rated 1 out of 5 stars

My order failed to arrive now I have to…

My order failed to arrive now I have to wait for the delivery company to return the item that they couldn’t deliver to be refunded. Their customer team are adamant they are just following the letter of law…not great customer experience.

5 January 2026
Unprompted review
Rated 1 out of 5 stars

Incorrect size shoes & damaged box

Sent me the wrong size pair of Birkenstocks, the box was heavily damaged, customer services have not updated me to explain when I can expect my correct order to be received?!

WCH - you replied saying to return for a full refund, however no mention of sending me my actual correct item I ordered. I used a discount code on the order so will now lose this if you're expecting me to place a second order for your error?

15 January 2026
Unprompted review
Working Class Heroes logo

Reply from Working Class Heroes

Hi Scott, I've looked into this with our customer service team.

We sent you an email on the 12th January to rectify this for you. If you reply to the email, we'd be happy to help more.

WCH

Rated 5 out of 5 stars

Excellent service & great product descriptions!

Excellent service & great product descriptions on the website that helped me select products and specific fits that I wanted. It’s meant none of my order had to be returned or exchanged. I’ve used Working Class Heroes before this order and I’ll definitely be back again in the future.

14 January 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look