Quite expensive, but overall satisfied with what they offer. If you purchase the base plan, there isn't much you can do with customization, and most of the features require upgrades, which is a bit a... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Trying to work within one of your themes has been a steep uphill learning process. I wish your interface and UX was easier to understand and faster to figure out. Your helpful support videos were defi... See more
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Nick was incredibly knowledgeable, patient and easy to understand. His follow up videos were very helpful and made it easy for me to work on my website on my own schedule. I am closer to launching my... See more
Company replied
Great! I've ditched elementor and using Gutenburg alone. So much simpler. The addition of 'Claude" ai assistant has taken things up a notch as well. If you have a wordpress self hosted site do yoursel... See more
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Company details
- Web Hosting Company
- Business to Business Service
- e-Commerce Solution Provider
- Software Company
- Software Vendor
- Website Designer
About WordPress.com
Written by the company
Powering everything from personal blogs to billion-dollar company websites, WordPress.com is the all-in-one platform designed for success.
Where others cut corners with off-the-shelf solutions, we're built from the code to the metal to make WordPress sing — with 20+ years of expertise behind us. We offer lightning-fast, fully managed hosting, so you can focus on your business, not technical headaches.
Why WordPress.com?
- Endless possibilities: Whatever you’re building, we’ve got you covered — from personal blogs to online stores, portfolios to professional service sites, and more.
- Unmetered traffic: No bandwidth limits or visitor caps, so your success never comes with surprise overage fees.
- Built for WordPress from the ground up: Custom 28+ location CDN, burst scaling, automated data center failover, and 99.999% uptime.
- Fully managed hosting: No technical skills necessary — we handle hosting, security updates, daily backups, and maintenance automatically.
- Unbeatable security: Sleep easy with 24/7 security monitoring, malware scanning and removal, DDoS and WAF protection.
- Developer-friendly tools: Staging sites, GitHub deployment, SFTP/SSH, WP-CLI, and direct wp-admin access.
- 24/7 support: Round-the-clock assistance from the WordPress experts.
Whatever you’re building, with WordPress.com you get everything you'll ever need to build and grow your site — all in one place.
Written by the company
Contact info
United States
- www.wordpress.com
3.6
Average
4K reviews
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Great support
Great support! I am a beginner in CMS and the Support team offered really fast help. They also offered to assist with building my website, which I thought was really helpful. Thank you!
8 October 2025
Unprompted review
Reply from WordPress.com
Hi Claudia,
Thanks so much for your feedback, we're thrilled to hear our support team was able to quickly assist you with your website! Keep up the great work, and let us know if you have any other questions along the way.
Best regards,
The WordPress.com Team
Exemplary Wordpress support
Wordpress support has truly gone above and beyond for me. What I requested for was for support to simply restore my site after it was accidentally deleted but Arun (the happiness engineer) went a step further and audited my website and gave me tips on how to optimize it and such. I wholly recommend wordpress for its wonderful support team.
8 October 2025
Unprompted review
Reply from WordPress.com
Hi Ranija,
Thank you so much for this wonderful feedback! We're thrilled to hear that Arun went above and beyond for you. Not only restoring your site but also taking the time to audit it and share optimization tips—that's exactly the kind of care our Happiness Engineers strive to provide.
Your recommendation means the world to us, and we're so glad we could turn a stressful situation into a positive experience.
Thanks again for being part of the WordPress community!
All the best,
The WordPress.com Team
AVOID Utterly useless do not recommend at…
Utterly useless do not recommend at all. Now been locked out of my account for 2 days to contact them you have to log into your account so obviously I cannot contact. Filled out the account recovery form 4 times they say they'll send an email but it never arrives. Contacted them on all social sites they never responded. Having to contact the bank to see if I can claim money back. Wasted my time building a website I now cannot use AVOID
7 October 2025
Unprompted review
Reply from WordPress.com
Hi Sheila!
Thank you for sharing your experience, and I’m very sorry to hear about the trouble you’ve had accessing your account. I’ve asked for more information so I can review your account and support history, and help resolve this as quickly as possible.
The WordPress.com Team
It's basic but it is there
I have my site up there and I can edit the text and add images. Subs are easily taken care of, and I can see wider traffic stats. I'm disappointed that I can't for the life of me, adjust the format to be mobile screen friendly.
No idea why you're asking me for a date of my experience. This question makes no sense. My site has not existed for ONE day only. Your survey is stupid. Did someone get paid for this?
7 October 2024
Reply from WordPress.com
Hi Geeves,
Thank you for your feedback. Trustpilot now asks for a date of experience, but it’s fine to choose an approximate date that reflects the time you've used the service. By default, our WordPress themes are designed to scale automatically based on the device screen size. We understand that you’d like more control over the mobile layout, specifically. While we don’t have a specific timeline to share, this is a frequently requested feature, and we encourage you to stay tuned for future updates.
Best regards,
The WordPress.com Team
Reply from WordPress.com
Hi there,
Thanks for sharing your feedback. I’m sorry to hear that your experience didn’t meet expectations. We have reached out to you via email to understand more about what went wrong and how we can improve our service for all site owners.
Best regards,
The WordPress.com Team
I’ve used WordPress for many years
I’ve used WordPress for many years. For the most part it is easy and user friendly, although at times some of the plugins are confusing. However, customer support has never let me down when I ply them with my many questions.
6 October 2025
Reply from WordPress.com
Hi Victoria,
Thanks so much for being with us for all these years! We're really glad to hear you find WordPress easy and user-friendly overall. We totally understand that plugins can sometimes be a bit confusing—there's a lot to navigate—but it's great to know our support team has been there to help whenever you've had questions. That's exactly what we're here for!
We appreciate your loyalty and look forward to continuing to support you.
All the best,
The WordPress.com Team
Professional website even for non-techie people
Wordpress has made it possible for non-techie people like me to create a professional-looking website. My website looks good on any device. Wordpress has more features than I'll ever use, and provides excellent value for money.
6 October 2025
Reply from WordPress.com
Hi Sarah,
Thanks so much for taking the time to share your experience. We’re thrilled that our platform has helped you create a professional site that looks great on any device, and that you’ve found great value in it. That’s exactly what we aim for!
All the best,
The WordPress.com Team
I battled with figuring a lot of the…
I battled with figuring a lot of the stuff out - like the Navigation bar
6 October 2025
Reply from WordPress.com
Hi there,
Thank you for your feedback. We understand that navigation setup can sometimes be tricky when getting started. We’ve emailed you directly so we can work with you on this and make sure everything is set up the way you want.
Best regards,
The WordPress.com Team
Easy to use.
I have had the free plan for some time now, for a little personal blog. I decided to move to their paid plan to transform my blog into a business site. The pro features are pretty nice! I am no expert, but I still find it easy to use :)
6 September 2025
Reply from WordPress.com
Hi Astrid,
Thanks for taking the time to share your experience! We're thrilled to hear you're enjoying the pro features as you transform your blog into a business site. It's great to know that everything remains easy to use, even as your needs grow. Our support team is always happy to help if you need anything!
Wishing you the best with your business site!
Best,
The WordPress.com Team
Somewhat challenging
It is not very user friendly. I got frustrated and just stopped trying to improve my development. I do plan to revisit and try again.
7 October 2024
Reply from WordPress.com
Hi Verna,
Thank you for taking time to leave feedback on the usability of the platform! We take feedback seriously and are always looking into ways to improve, so if you would like to share anything specific that you found challenging, please reach out to https://wordpress.com/help/contact.
Also, we are happy that you're planning to revisit and try again. When you do, don't hesitate to reach out to our support for guidance on making your website vision become a reality!
Best regards,
The WordPress.com Team
Not easy to build website with your…
Not easy to build website with your overwhelming options, sometimes less and simpler is better.
6 October 2025
Reply from WordPress.com
Hi Ozzie,
Thank you for your feedback. We understand that the number of options can feel overwhelming at times, and we’re always working to make the platform easier and more intuitive in the long run.
If you’re just getting started, our free learning courses can be a great help: https://wordpress.com/support/courses/.
You can also reach our support team by clicking the question mark icon in the upper right corner of your dashboard or visiting https://wordpress.com/support/contact/.
Best regards,
The WordPress.com Team
Reply from WordPress.com
Hi Madhura,
Thanks for taking the time to share your feedback! We appreciate hearing that the hosting is working well for you. We wish you the best with your site!
Best,
The WordPress.com Team
Designing the site is difficult.
3 October 2025
Reply from WordPress.com
Hi Jo!
Thank you for your feedback about designing the site. We’ve reached out to you via email to learn more about the challenges you’re facing and to assist you in moving forward. To help make building your site easier, there are options like the AI website builder: https://wordpress.com/support/ai-website-builder/ and our website building service: https://wordpress.com/support/website-design-service/.
The WordPress.com Team
Easy to use.
6 October 2025
Reply from WordPress.com
Hi Maggie,
We're glad to hear that you find WordPress.com easy to use.
Thank you for your feedback and for being a part of the WordPress.com community!
Best,
The WordPress.com Team
Minimal to no coding required to use…
Minimal to no coding required to use this plugin. Extremely easy to extrapolate reviews from other platforms (Google and Airbnb in my case).
6 October 2024
Reply from WordPress.com
Hi Sathish,
Thanks for taking the time to share your experience! We're glad you found a plugin that's working well for pulling in reviews from Google and Airbnb without needing to code. It's great to hear it's making things easier for you.
Thanks for being part of the WordPress.com community!
All the best,
The WordPress.com Team
Reply from WordPress.com
Hi Shervan,
We are so glad to hear that you are having a great experience with the WordPress.com platform. Thank you for your feedback!
Best,
The WordPress.com Team
good for ecommerce/business
I like the capabilities and the plugins to be used. I enjoy it a lot for my business page. my deduction of a star is because wordpress used to offer a customizable blog URL and it doesn't seem to be an option anymore which is disappointing.
5 October 2025
Reply from WordPress.com
Hi!
Thank you for sharing your feedback and letting us know you’re enjoying WordPress.com for your business page. We’ve noted your comments about the customizable blog URL and have followed up with you by email to learn more. You can also check our guide here for details on changing a domain name: https://wordpress.com/support/domains/change-a-domain/
The WordPress.com Team
Porting Old Blogs Sucks!
When porting old blogs over to your account, they come in as individual posts with no cohesion, and I have to go through all of them again and piece them together with all the dozens of pictures that I had with each article in the place that I wanted those photos to be.
It was not as advertised. I have yet to piece all those articles together from when I was in Vietnam in 2007. Nor those when I was in Cuba in 2009.
6 March 2025
Reply from WordPress.com
Hi there!
We're sorry you had trouble with your import! I know it can be frustrating to move content from one place to another and find it's not arriving as you expected to!
If you're open to it, our team would be happy to take a look at what you're working on to see if we can help! Feel free to contact us from within your WordPress.com account, so we can help you get things sorted out!
All the best,
The WordPress.com Team
Very comprehensive website options
Very comprehensive website options. Intuitive interface, given how complex the website options were.
Plans are pricey though, probably more affordable for businesses rather than individual student hobbyists.
16 January 2025
Reply from WordPress.com
Hi Lucy,
Thanks so much for your feedback! We're really glad to hear you found the website options comprehensive and the interface intuitive, especially given the complexity of what's available. That's exactly what we aim for.
We hear you on pricing, especially as a student hobbyist. We do offer a free plan and lower-cost options like the Personal plan that might work better for students and individual creators. Your feedback about pricing for students is valuable, and we appreciate you sharing your perspective.
Best regards,
The WordPress.com Team
WordPress is user-friendly
WordPress is user-friendly and easy to get a hang of. It'll enable you to put up and operate a professional and efficient website, with all the tools and plug-ins needed to get your brand to the next level.
6 October 2025
Reply from WordPress.com
Hi Gab,
Thanks so much for the great feedback! We're thrilled to hear you find WordPress user-friendly and easy to pick up. That's exactly what we're going for—making it simple for anyone to create and run a professional website with all the tools they need to grow their brand.
We appreciate you taking the time to share your experience!
All the best,
The WordPress.com Team
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