Wordfence Reviews 

389
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its robust website security, effectively protecting their WordPress sites from attacks and hacks. Many highlight the essential peace of mind provided by the service, which is considered a must-have for online businesses. The support team is frequently commended for being knowledgeable, professional, and incredibly helpful in resolving issues. Reviewers consistently report fast response times and efficient resolution of their inquiries, often noting the human and attentive approach of the staff. This combination of strong protection and exceptional customer service makes the company a highly recommended solution for WordPress security.

What people talk about most

Website

Customers had positive experiences with website security, with many reviewers finding the service essential... See more

Customer service

People report positive experiences with customer service, highlighting the professional, helpful, and... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, helpfulness,... See more

Service

Users describe positive interactions with service, highlighting it as easy to use with fantastic customer... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Website was hacked and our Wordpress specialist gave up. Other specialist said it was a done thing and a new website had to be built.....After buying the CARE update from Wordfence the website was up... See more

Company replied

Rated 5 out of 5 stars

We have been customers of WordFence for years and are very satisfied. If we have questions, they are always there for us and help us as much as possible. The plugin works excellently; we simply can't... See more

Company replied

Rated 5 out of 5 stars

Without Wordfence, we could not run our website. Our business is smaller and does not have a full-time IT staff to monitor and protect the site. Wordfence keeps us aware of unusual activity and even... See more

Company replied

Rated 5 out of 5 stars

There have been several tmes in the last 10? years that I have called on WordFence because either a website had been hacked or there was a serious flag that went up. EVERYTIME, and almost seemingly im... See more


Company details

  1. Software Company

About Wordfence

Written by the company

The Wordfence WordPress security plugin provides free enterprise-class WordPress security, protecting your website from hacks and malware.

Please note : If you visited a website and saw the "blocked by Wordfence" message, we did not block you. We sell a security software product and the owner of the website that you were blocked on is the only one that sets the blocking rules.

If you have further questions please send an email to lockout@wordfence.com.

Thanks!

Contact info

4.8

Excellent

TrustScore 5 out of 5

389 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(389)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wordfence Keeps Us in Business

Without Wordfence, we could not run our website. Our business is smaller and does not have a full-time IT staff to monitor and protect the site. Wordfence keeps us aware of unusual activity and even hacks. We could not run our WordPress website without this degree of protection...Tech support is very responsive and helpful, too. We use Wordfence tech support when needed.

2 October 2025
Unprompted review
Wordfence logo

Reply from Wordfence

Thanks for taking the time to leave a review. We appreciate you sharing your experience with the plugin, and we are happy to hear Wordfence is helping you manage your websites! We look forward to continuing to help you secure your sites going forward.

Rated 5 out of 5 stars

Superb service

Superb service, great support and great website protection. I would recommend Wordfence every time and will use them in the future if the need arises.

15 September 2025
Unprompted review
Wordfence logo

Reply from Wordfence

Thanks for your 5-star review! We appreciate you taking the time to share your experience with our plugin, and we are happy to help you secure your sites!

Rated 5 out of 5 stars

My website was hacked recently and…

My website was hacked recently and Wordfence caught it right away. I upgraded to the care plan and worked with a wonderful security analyst, Janet. She was extremely knowledgeable, kind, and professional as she worked on and helped me clean up my site and make necessary changes to safeguard it from future attacks. With Janet's help, and her ability to easily explain what was happening and needed to be done, an extremely stressful situation became bearable. She was very easy to work with and did an excellent job auditing and saving my website. I am very grateful to her and Wordfence. I highly recommend her and Wordfence to protect all your hard work and online business. Thank you!

1 September 2025
Unprompted review
Wordfence logo

Reply from Wordfence

Thanks for your awesome review and recommendation! We appreciate you taking the time to share your experience with our team, and we're happy to hear that we were able to assist you with your site. We look forward to helping keep your sites secure going forward!

Rated 5 out of 5 stars

Wordfence = #1 Product & #1 Support

Wordfence is a really great WordPress website security company! They provide a super comprehensive, but easy to use plugin with extraordinary support! I have complete confidence in this product and the service is the best! Regarding support, most WordPress plugin companies make you jump through a bunch of hoops, or delay responding, or don't assure your issue is fully resolved. WF also offers that you can email back if there are still questions after the ticket is closed. You can not ask for more. Phil at WF is awesome.

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Flawless SecuritFlawless Security Solution with Outstanding Supporty Solution with…

Wordfence is, in my experience, a complete and flawless security solution for WordPress. The system integrates seamlessly, runs reliably in the background, and provides real-time protection without slowing down the site. Features like the firewall, malware scanning, and live traffic monitoring are both powerful and easy to use, giving a full overview of what is happening on the site at any moment.

Equally important, the support team sets a very high standard. Response times were fast, communication clear, and the resolution process smooth from start to finish. It is rare to find a provider that combines such technical excellence with service that feels genuinely attentive.

In short, Wordfence delivers exactly what website owners need: robust security, peace of mind, and dependable support. Highly recommended.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

I've used the free version of Wordfence…

I've used the free version of Wordfence off and on in the past and was motivated to upgrade to Premium as my traffic from African countries inexplicably skyrocketed and it was clear we needed to secure our website from potential hacks. The Premium version of Wordfence has been highly effective for enabling us to control where traffic comes from and block potential hackers. Most recently we have had multiple daily intrusion attempts from Texas that appeared to be from Google crawlers, which we DO want (I even asked Google's AI who said the IP's were Google crawlers), but when I contacted WF Support they responded quickly and identified the source as hacking attempts using Google's cloud server, which we don't want. I was concerned that the setting to "Allow Google crawlers" wasn't working but turns out it was working to block attempts to appear like a Google crawler. What began as many headaches trying to secure our website has become easy and almost effortless and I really appreciate the awesome Premium support which is worth every penny. Thanks Wordfence!

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent and Effective Customer Support

I contacted support for issues with my website and WooCommerce store. The representative provided helpful suggestions, video instructions, and recommendations for security plugins, including Wordfence. After following their advice, my problems were resolved. I am grateful for their excellent support and clear guidance. Thank you VERY much!

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Wordfence is essential!!!!

I wouldn't think of I having a WordPress site without Wordfence on it!!

If you can afford the license (it's not very expensive for the benefits it provides), I highly recommend using Wordfence Premium. If not, Wordfence Free still adds a huge amount of security for your WordPress site.

Their customer support (for both the Premium and Free versions) is great! They respond quickly and their agents are very knowledgeable.

I also highly recommend signing up for their newsletter, where they regularly post analyses of WordPress plugin vulnerabilities and how those vulnerabilities have been patched. Very educational!

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Awesome product and equally awesome…

Awesome product and equally awesome support. On the very rare occasions that I have a problem with the configuration of the Wordfence plugin, the support team at Wordfence are super quick to get back to me and always come back with a really easy solution to fix the problem; usually just a couple of clicks. Can't fault the plugin or their support.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company. Very rarely will anyone give you a refund these days, but due to a change of email I was unable to cancel my yearly subscription (due to not needing the service anymore). I got in touch a week later and was refunded in no time, 10/10!

6 August 2025
Unprompted review
Rated 2 out of 5 stars

My friend installed this on his website…

My friend installed this on his website and had an issue with it connecting to run a scan. When reaching out to the company, they immediately accused him of have an 'activator'. After sending in 3 images proving he doesn't know what they are referring to, they got a moderator for WordPress.org to contact him about being rude and theatened to ban him. For what speaking up for himself? All he said was that we was going to give the company a 1-star review. How is that rude? Does that constitute a ban? I gave it 2 stars because I do want to be banned either.

29 July 2025
Unprompted review

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