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3.5
3 reviews
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wonderful service in a welcoming atmosphere.
Nothing was too much trouble for the kind and friendly staff.
Waiting staff and bar staff equally excellent.
Compliments to the chef,as the food was very good and beautifully presented.
Will definitely be staying again and can't recommend it highly enough.
The location of the hotel is good but decor and furniture are dated and in some places shabby.
We stayed for one night in August 2026 when external weather temperatures were very high, our room was on the third floor, internal temperatures exceeded 30 degrees despite 3 fans supplied from the hotel and 2 of our own, the hotel should install air conditioning on the upper floors. We requested two rooms to be next to each other at point of booking but this was not accomodated, probably a good thing given the temperatures.
Breakfast was limited, the coffee was cold and the hotel staff were slow in replenishing the food.
Overall not a great experience and not good value for money.
We stayed 5 days/4 nights on a Rail Discoveries tour. See separate review for tour which will be posted asap as at 9.10.24).
Room = good with generous & efficient biscuit, tea/coffee, soaps/gel etc etc. inc replenishment.
Staff = overall good, hard-working & attentive.
Hotel facilities = good.
Location = Excellent across the road from station.
Food = mediocre - more details below:
The main parts of meals - I.e. meat/fish etc were acceptable (just ...).
Potato content in various forms was virtually inedible as dried out and typically overcooked or left around & rewarmed thus dried out. Every day I had to leave whole portions of potato and most veg too that were almost tasteless I would guess by overcooking or other failures.
One day the machine-supplied orange juice was so disgusting I was almost sick & had to spit it out. I dared not have any more at all.
I saw one person, exceptionally, have boiled eggs but that special offering was not made public which is poor form.
Trust me, do not rely on food at this hotel as it is currently sub-standard (Oct 24).
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