Worcester Bosch Reviews 

51,542
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 3,289 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional engineers who arrive promptly, work efficiently, explain the appliance controls clearly, and always leave the home tidy. Consumers note that the modern heating systems are exceptionally quiet, highly energy-efficient, and deliver reliable warmth throughout the entire house. Some people were dissatisfied with trying to figure out the boiler controls and independently adjusting the daily on and off schedule times. A few reviewers also mentioned receiving automated follow-up messages at odd hours or experiencing noticeable communication delays regarding scheduled maintenance visits.

What people talk about most

Service

Customers had positive experiences with service, highlighting efficient boiler installations and prompt... See more

Product

People report positive experiences with product, highlighting that the heating systems are reliable, quiet,... See more

Staff

Customers consistently note positive experiences with staff, highlighting that engineers and support team... See more

Quality

Reviewers highlight positive aspects of quality, expressing strong satisfaction with the reliable... See more

User experience

Consumers find the user experience to be very positive and straightforward. Reviewers frequently highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My plumber recommended my Worcester Bosch boiler, the fitting was seamless and runs perfectly. It even goes through it's own problem solving and just tells me if the water needs to be topped up, which... See more

Rated 5 out of 5 stars

Brilliant experience all round. Worcester Bosch kept us informed from start to finish. Dinsdale Plumbing and Heating technicians operating as the Worcester Bosch approved installer were prompt, polite... See more

Rated 5 out of 5 stars

Every year my boiler is serviced and each time the gas engineer conducts a very professional job. From the pre phonecall to make me aware of their time of arrival, to the friendliness at my front... See more

Rated 5 out of 5 stars

Cameron the engineer attended promptly on the date agreed. We had been without hot water and he immediately analysed the problem as requiring a new pump. He conducted further checks as he wasn't total... See more


Company details

  1. Boiler Manufacturer
  2. Boiler Supplier
  3. Boiler and Heating Service

Written by the company

Millions of people across the UK rely on Worcester for their heating and hot water. Our reputation amongst the installation trade is second to none and we are backed up by market leading customer service and fantastic guarantees. Products: Greenstar Gas and Oil boilers, Greenstore Cylinders, Bosch EasyControl, smart controller and Sense controls Renewable technologies including Greensource air to water Heatpumps, Compress Hybrid 7000iAW and Greenskies solar thermal.

Worcester Greenstar Gas and Oil Boilers

Written by the company

Worcester Bosch Quiet Mark certified
We’ve worked hard on continuously innovating and improving our products, and we’ve made great strides in ensuring our boilers are quieter now than ever before. We’re thrilled to announce that we are now Quiet Mark certified for a number of our boilers. By choosing quieter technology a serene backdrop can be created to rebalance well-being at home, work and in every living space.
Royal Warrant Holders
Worcester are proud holders of a Royal Warrant
Have a quick question?
Visit www.worcester-bosch.co.uk/support to chat with one of our specialist Customer Care advisors over Live Chat.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

52K reviews

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4.6

All reviews

(51,542)

3,049 reviews in the last 12 months

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Rated 5 out of 5 stars

Seamless Service

Worked very well. The quote was fairly priced and there was prompt confirmation of who the installers would be. The process organised by the FastTrack Team worked seamlessly and would highly recommend using this service if you are looking for a replacement boiler.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Lots of notice, good communication from Mark (NIMF) who arrived right on time, was courteous, friendly and patient in explaining what he had done and what needed to happen. Excellent service. Mark deserves a raise!

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Cameron the engineer did an excellent job.

Cameron the engineer attended promptly on the date agreed. We had been without hot water and he immediately analysed the problem as requiring a new pump. He conducted further checks as he wasn't totally happy with the operation and in total changed the mother board and chip. He explained this to me with patients and clearly. He worked efficiently and engaged with my wife and I with kindness. When complete the work area was left tidy. I am very grateful to Cameron for sorting this issue and ensuring the future efficiency of our boiler.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Engineer Richy

I would highly recommend Richy, the Worcester Bosch engineer who attended my property today. He did a terrific job and was professional from start to finish. He was friendly, approachable, and took the time to explain everything clearly. His workmanship was excellent, and he left everything clean and tidy when the job was finished.

Richy was a pleasure to deal with courteous, amenable, and genuinely customer-focused. It’s refreshing to receive such high-quality service. I wouldn’t hesitate to recommend him to anyone needing a Worcester Bosch engineer.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

After booking this appointment

After booking this appointment, I was kept informed at every opportunity of exactly when the engineer was going to arrive, fantastic service, you are not hanging about all day. Tim (04TH) contacted me when he was 15 minutes away so I could ensure I was there to meet him. Felt at ease straight away as he introduced himself and got on with the job in hand. He was the perfect gentleman and made a fantastic job of mending the boiler. Took his time to ensure everything was in working order and cleared up before leaving the premises, even took the rubbish with him, what more could you ask for. Thank you so much Tim and also Dave who I phoned up originally to book the appointment through. Would thoroughly recommend Worcester Bosch and will be using them again if needed. Signed one happy customer !!

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Bosch engineer Muhammad Miah

Bosch engineer Muhammad Miah
Fixed the boiler in 10min.. super 😊👍🏼😎 at ...41 Kipling road moms so happy after 3 weeks with no hot water.. Muhammad don't mess about he gets the job done thanks too him we got hot water again 5 stars 👍🏼😎

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Tom Barlow was my engineer

Tom Barlow was my engineer, he was really first class, polite and very professional he was very thorough. Arrived on time very tidy and happy to talk me through what he was doing.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

After my 14-year-old Worcester Bosch…

After my 14-year-old Worcester Bosch boiler was condemned, I needed a replacement as quickly as possible. I searched online for Worcester Bosch and came across the FastTrack service. I'm really glad I did.

As I was looking for a fast, efficient and cost-conscious way to replace my boiler, the FastTrack service appealed to me. The online portal was straightforward and easy to use. After submitting my details and photos, I was contacted by Laurence from the FastTrack team. He was polite, friendly helpful, explaining the process. It was confirmed that a accredited installer would be in touch to arrange the installation.

Everything happened exactly as promised. The installer and his team arrived when they said they would, were friendly, professional and courteous throughout, and completed the installation to a high standard.

From my initial online enquiry to the completed installation, the whole process was smooth, well managed and stress-free. I'm a very happy customer and would have no hesitation in recommending the Worcester Bosch FastTrack service to anyone who needs a new boiler installed quickly and efficiently. Laurence also contacted me following the installation to check that everything went ok.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service.

Fantastic service.
I needed a new boiler as parts for my very old boiler were discontinued.
The Fast Track Team were excellent. A staff member Laurence was incredibly helpful. Arranged a new replacement boiler. Kept me well informed of the process and checked everything was as it should be after the new boiler was fitted.
I highly rate this company. Very efficient and nothing was too much trouble.
Excellent service
Thank you

20 July 2026
Unprompted review
Rated 5 out of 5 stars

The fastrack team

The fastrack team: provided an incredibly quick, friendly, and professional service. Couldn't ask for a better experience with Worcester Bosch. Highly recommended!

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Had a new boiler installed via Fast…

Had a new boiler installed via Fast Track and it was great. Really quick and the company that installed it explained everything really well. Couldn't recommend Worcester Bosch or AWP Boiler Installations more. Absolutely fantastic all round.

20 July 2026
Unprompted review

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