Worcester Bosch Reviews 

51,542
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 3,289 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional engineers who arrive promptly, work efficiently, explain the appliance controls clearly, and always leave the home tidy. Consumers note that the modern heating systems are exceptionally quiet, highly energy-efficient, and deliver reliable warmth throughout the entire house. Some people were dissatisfied with trying to figure out the boiler controls and independently adjusting the daily on and off schedule times. A few reviewers also mentioned receiving automated follow-up messages at odd hours or experiencing noticeable communication delays regarding scheduled maintenance visits.

What people talk about most

Service

Customers had positive experiences with service, highlighting efficient boiler installations and prompt... See more

Product

People report positive experiences with product, highlighting that the heating systems are reliable, quiet,... See more

Staff

Customers consistently note positive experiences with staff, highlighting that engineers and support team... See more

Quality

Reviewers highlight positive aspects of quality, expressing strong satisfaction with the reliable... See more

User experience

Consumers find the user experience to be very positive and straightforward. Reviewers frequently highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My plumber recommended my Worcester Bosch boiler, the fitting was seamless and runs perfectly. It even goes through it's own problem solving and just tells me if the water needs to be topped up, which... See more

Rated 5 out of 5 stars

Brilliant experience all round. Worcester Bosch kept us informed from start to finish. Dinsdale Plumbing and Heating technicians operating as the Worcester Bosch approved installer were prompt, polite... See more

Rated 5 out of 5 stars

Every year my boiler is serviced and each time the gas engineer conducts a very professional job. From the pre phonecall to make me aware of their time of arrival, to the friendliness at my front... See more

Rated 5 out of 5 stars

Cameron the engineer attended promptly on the date agreed. We had been without hot water and he immediately analysed the problem as requiring a new pump. He conducted further checks as he wasn't total... See more


Company details

  1. Boiler Manufacturer
  2. Boiler Supplier
  3. Boiler and Heating Service

Written by the company

Millions of people across the UK rely on Worcester for their heating and hot water. Our reputation amongst the installation trade is second to none and we are backed up by market leading customer service and fantastic guarantees. Products: Greenstar Gas and Oil boilers, Greenstore Cylinders, Bosch EasyControl, smart controller and Sense controls Renewable technologies including Greensource air to water Heatpumps, Compress Hybrid 7000iAW and Greenskies solar thermal.

Worcester Greenstar Gas and Oil Boilers

Written by the company

Worcester Bosch Quiet Mark certified
We’ve worked hard on continuously innovating and improving our products, and we’ve made great strides in ensuring our boilers are quieter now than ever before. We’re thrilled to announce that we are now Quiet Mark certified for a number of our boilers. By choosing quieter technology a serene backdrop can be created to rebalance well-being at home, work and in every living space.
Royal Warrant Holders
Worcester are proud holders of a Royal Warrant
Have a quick question?
Visit www.worcester-bosch.co.uk/support to chat with one of our specialist Customer Care advisors over Live Chat.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

52K reviews

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4.6

All reviews

(51,542)

3,049 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service overall

Great service overall, very easy to track your order.

Big thanks to the Fast Track team who provided detailed guidance and information regarding the order

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Worcester external oil boiler performs…

Worcester external oil boiler performs well. It is more economical and quieter than the boiler it replaced. Installation was carried out speedily and very efficiently by Morgan's of Oswestry. They have since serviced the boiler. I would recommend this boiler to anyone.

20 July 2026
Rated 5 out of 5 stars

No further comments necessary.

I am a little baffled to why this request was made since my Worcester Boiler was installed in October 2024, and was serviced in 2025.
I would, however, state that I have been delighted with the boiler, and would have no hesitation in recommending this item to friends and family.

20 July 2026
Rated 1 out of 5 stars

Pressure keeps dropping had someone out…

Pressure keeps dropping had someone out the first week, he moans complained said his never coming back bc the laddered wasn’t attached to the loft hatch (they came loose so removed them) had metal ladder up the wall, the pressure drops weekly no one will come an sort it out which I hadn’t bought I new boiler

20 July 2026
Worcester Bosch logo

Reply from Worcester Bosch

Good morning,
Thank you for taking the time to leave us a review. We sincerely apologise for any dissatisfaction you may have experienced.
We want to address your concerns and ensure your satisfaction. To further discuss your specific concerns, a member of our dedicated Customer Relations team has reached out to you via email. They will be more than happy to assist you and find a resolution that meets your expectations.
Thank you for bringing this matter to our attention, and we appreciate your patience as we work towards resolving any issues you may have encountered.
Kind Regards,
Worcester Bosch

Rated 3 out of 5 stars

Worcester Bosch Boiler Review.

As far as the Worcester Bosch boiler is concerned when it runs it's difficult to turn it down to a comfortable low temperature. It runs fine on high temperature, but if you want background heat, then this does not happen. The water runs at the right temp. Only issues are temp control, otherwise no problems.

20 July 2026
Worcester Bosch logo

Reply from Worcester Bosch

Good afternoon,
Thank you for taking the time to leave us a review. We sincerely apologise for any dissatisfaction you may have experienced with regards to your boiler.
We want to address your concerns and ensure your satisfaction. To further discuss your specific concerns, a member of our dedicated Customer Relations team has reached out to you via email. They will be more than happy to assist you and find a resolution that meets your expectations.
Thank you for bringing this matter to our attention, and we appreciate your patience as we work towards resolving any issues you may have encountered.
Kind Regards,
Worcester Bosch

Rated 5 out of 5 stars

Great job, thanks Jason!

After 6 attempts from an insurance company to fix a boiler, we realised it’s still under warranty with Worcester Bosch and they sent Jason out. Jason was great, informative and got the job done quickly. This has caused issues for the past 2 months so we’ve very grateful Jason was able to resolve this for us quickly! Thanks again Jason

23 July 2026
Unprompted review

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