Worcester Bosch Reviews 

Howard - Cheshire -Legend, checked boiler was in-depth and ensured I had an overview of the work done thank you

Fast, professional and seamless service!Ordered and installed a new boiler via Worcester Bosch Fast Track. The whole process was clear and simple. A highly professional engineer arrived exactly on time and finished the replacement efficiently. Highly recommended!

Brilliant experience all round. Worcester Bosch kept us informed from start to finish. Dinsdale Plumbing and Heating technicians operating as the Worcester Bosch approved installer were prompt, polite, clean efficient and completed the task well within the time agreed, overcoming problems as they progressed. They explained the controls and cleaned up all mess before departing. Well done. WB and Dinsdale highly recommended.

It was quick, efficient and a positive experience. They resolved the issue quickly by guiding me through a video call. It was an impressive experience.

Excellent service from call placed to engineer visit to resolution. Mark, the engineer, was very polite and took time to explain and answer questions. Very thorough job and we’re back up and running. Thank you!

Engineer 05DL came out to sort my boiler under warranty. Very knowledgeable and quick in finding the route cause of issue. Very honest, polite and informative. All sorted now, thank you :)

It was so easy to get our boiler changed - just select the boiler you want, send in 4 pictures of the current boiler installation, select an installation date and let the FastTrack team do the rest! We were offered a max price within moments of submitting the request by e-mail which was followed up promptly by a phone call from Lawrence at FastTrack to complete the order.

The only problem we ran into was that on completion of the installation the installer declared that the quoted price was ex-VAT! Again, one phone call to the FastTrack team and the issue was resolved within the hour - the price we paid included VAT!

Great service and communication from the the Worcester Bosch team.

The service engineer was very professional and knowledgeable

My boiler was installed trouble free by the registered installer in hours, 18 months ago.
It had its yearly service in December and has continued to work extremely efficiently to date.

Good boiler, works well. App easy to use to manage settings.

Similar to my old, 20 year old boiler but everything is so much better, more economical and dependable

Our boiler needed replacing we ordered the new boiler online within a few minutes their fast track sales team called us.
They were very efficient arranged a fitting date with engineers sent someone out the day after we ordered the boiler to check everything for the fitting.
He advised me i needed a less powerful boiler than the one we ordered which was cheaper so they saved us some money
The fitters came on time they were polite and very efficient in the installation of the new boiler
All in all we could not fault any of the services we received.
I would recommend anyone needing a new boiler to go straight to Worcester Bosch and let them do everything for you even registering the 10 year gaureente

Good communication, fast and rapid service. Engineer on the day very professional. Good service. Would definitely recommend

A seamless process. The initial organisation of a contractor was very swift. The installers attended a few days later to install our boiler. The contractors were excellent, very prompt and clearly explained what they were going to do. Very impressed and competitively priced.

I had a fault on my boiler and had booked an engineer visit. Cam (CF07) the engineer was brilliant. He kept me informed on his ETA and when he arrived he was polite, respectful and explained everything to me. Very impressed with Worcester Bosch and Cam.

It works ok nice having hot water all the time

At the last service, the engineer said I should contact Worcester Bosch and request a replacement main heat exchanger under warranty as the current one was constantly getting dirty. Phoning and making the appointment was straightforward and easy and Worcester Bosch customer service team members were extremely helpful. This morning, the engineer who I now know is named Cameron, arrived. He was very efficient and thorough. carrying out various tests before replacing the main heat exchanger and some minor parts too. Extremely kind and patient, being very careful not to let my much loved indoor cat escape, when he had to go outside to his van. Friendly, informative and courteous. Absolutely first class. I would highly recommend Worcester Bosch. A great job from start to finish. Thank you all and particularly to Cameron.

Let’s start with the positives:
- scheduling was good
- device itself so far works perfectly fine

And then installation:
- the initial mistake installation company made was mounting boiler too hight. Maybe like 5-6cm. Because of this, old hole for flue pipe was too low, hence they could not install flue pipe.
- When they started widening flue pipe hole, I've asked them what the issue was. Was informed that new flue pipe was different size, a bit bigger (it wasn't)
- after the work, initially I thought that all was good. When attempting to paint around flue pipe I've notice that some parts were not filled properly. After removing plastic cover which is around flue pipe, I've found big hole going to the other side. In inside hole you can fit hand, on the outside 3 smaller ones.
- I've complained to installation company, after two weeks they send someone to sort it. He fill inside hole, but as he did not had ladder to sort outside ones. He advised to schedule another visit.
- and since then, they are ignoring any request to sort this issue. So now, I left with outside holes they made, going into the building.

From getting a flooded kitchen on the Thursday I did not get a call out to repair the damage until the following Monday