Woot Reviews 

190
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, most reviewers were let down by their experience overall. Many customers report receiving defective products, items that stopped working shortly after purchase, or products that were not as advertised, including incorrect colors or missing parts. People also experienced significant issues with their orders, such as lost packages, delayed shipments, or receiving completely different items than what they ordered. The customer service is frequently criticized for being unresponsive and difficult to reach, with many unable to get assistance via phone or email, leading to frustration with refunds and resolutions. However, some customers also noted that they have had consistently positive experiences over many years, praising the company for quickly resolving issues with broken items and appreciating its existence.

What people talk about most

Product

People report negative experiences with product quality, often receiving items that are defective, used, or... See more

Order

Consumers express significant dissatisfaction with their orders, citing issues such as unexpected... See more

Customer service

Reviewers highlight significant dissatisfaction with customer service, often describing it as "terrible" or... See more

Customer communications

Customers had ambiguous experiences with contact, with some reporting difficulties reaching support and... See more

Quality

Customers consistently note negative experiences with quality, frequently receiving items that are defective,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Bought a portable a/c from this collection of crooks a few years ago. Worked great for about a week, then became intermittent and failed completely shortly thereafter. Messaged woot in an attempt to g... See more

Rated 1 out of 5 stars

It may be associated with amazon but that is all. Tracking number doesn’t work, no phone assistance and sending an email to no one is not helpful. It feels like i dropped my money down the toilet. I... See more

Rated 1 out of 5 stars

Beyond terrible. Ordered a black thermostat they sent a white one. In addition to being the wrong color, was completely scratched up and chipped. I wrote to them and didn't hear back, but they sent a... See more

Rated 1 out of 5 stars

Bought an Apple Watch Series 8, refurbished. Will not charge or turn on. Used every reliable trouble shoot feature possible. Beware, they only have return by pick up from your residence. I am not h... See more


Company details


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1.5

Bad

TrustScore 1.5 out of 5

190 reviews

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No recent history of asking for reviews

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1.5

All reviews

(190)

35 reviews in the last 12 months

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Rated 1 out of 5 stars

Poorly Made Goods

I purchased a watch that MSRP listed for $1000+ and discounted for $99. Thinking that I got a deal when I purchased it... Later turned out feeling more like a scam. The watch came in a "paper box", with a poorly print warranty card (quality is probably worse than a business card), and a separate paper manual instruction that is unclear with how to setup the phone. Watch is poorly made, the dial is defective and not able to turn when received. Woot refused to provide any return.

Never ever again!

8 August 2014
Unprompted review
Rated 5 out of 5 stars

Good deals

I always find good deals on woot. Shipping isn't always fast, but I find things at prices that I wouldn't be able to find anywhere else.

26 June 2014
Unprompted review
Rated 3 out of 5 stars

Great Prices, not great customer service.

Products can take a very long time to ship, it's also a gamble if what ships will even work. Shipping something DOA can be a pain as they are one of the slowest sellers I have dealt with. It's definitely a buy at your own risk kind of thing.

With that said though....... they really have some great deals. Sure the products are refurbs, but for the price it can be hard to pass up. I always get what I purchase in working order, it's just a matter of when lol.

9 August 2011
Unprompted review
Rated 4 out of 5 stars

A humorous experience, at the least

I usually check woot daily and always get a kick out of their product descriptions. I've ordered 2 or 3 times from them and found that to be their only area lacking. They ship relatively fast but you do get what you pay for. They'll always have the cheapest price around, just be sure you research the product beforehand and decide if that price is still worth it to pay.

27 April 2011
Unprompted review
Rated 4 out of 5 stars

fun site

woot is a very fun site, always making me laugh, with cute descriptions and decent items, i like them a lot

11 June 2010
Unprompted review
Rated 5 out of 5 stars

Ive enjoyed woot for many years...

But as some of the other reviews say, make sure you read a few reviews on the products you are buying. I've always taken time and thought about my purchases so I have never had any problems.

9 April 2010
Unprompted review
Rated 5 out of 5 stars

Shop in confidence

I have been buying from woot.com for years and they always deliver exactly what is on their sale page of the day. Their communication is excellent, order confirmation, shipping confirmation, etc. I have never had a problem.

30 December 2009
Unprompted review

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