I really recommend. I'm am experienced knitter but somewhat rusty. The clear instruction and easy to access videos are invaluable. The techniques have changed over the years. It's great to lear... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The yarn is beautiful, vibrant and soft, I’m knitting the cardigan kit for my daughter as a birthday present and we chose different colours to the pattern suggestion. I have almost completed the cardi... See more
Overall a happy customer. This Company is rather expensive, but has great offers that l make use of. There's a super selection of yarns in a wide range of fabulous colours. Products arrived... See more
I am a rank beginner at crochet and although the project was said to be “for beginners” I worried I wouldn’t be able to follow the directions. No problem! Perfectly clear step by step instruction and... See more
Company details
About Wool and the Gang
Written by the company
FASHION MADE BY YOU.
Powered by the maker movement, Wool and the Gang is a DIY brand revolutionising fashion.
We’re here to make your DIY dreams come true, whether you’re a knit novice or a stitch master you’re welcome to join our gang.
Knitting isn’t just a hobby, it’s a community, a lifestyle, and together we can make a positive change for our planet one stitch at a time.
We regret to inform you that during this busy period, your order may take longer than usual to reach you. We understand this is frustrating when you’re excited to get stitching and we sincerely apologise for this. The WATG team are working hard to get it to you as soon as possible!
We will keep you updated with progress, and in the meantime, if you want to speak to us directly, you can contact our lovely customer services team here.
Thank you so much in advance for your patience, heart you!
Contact info
United Kingdom
- hello@woolandthegang.com
- www.woolandthegang.com
4.4
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice products but tape full of knots. Had to rewind it myself
Evri claimed that they delivered the order which of course was untrue. Wool and the gang checked and agreed the Evri deliveree was untrue. Was delivered later in the day.
The tape was full of knots and had to rewind it myself
Not good value for the price
28 May 2026
Excellent customer service
Rachel in the customer services department resolved my query very quickly. I’m very impressed with the service and will definitely recommend WATG to others.
8 June 2026
the yarn feels very nice however the…
the yarn feels very nice however the colors are a little different than they appear online. also i would love to have a digital copy of the pattern in addition to the paper one!
8 June 2026
Reply from Wool and the Gang
Hello Gavrielle,
Thank you for your feedback!
We are happy to hear you really enjoyed the feel of our The One Merino. We do try to depict all colours are accurately as possible, but there will always be slight variations from screen to real life.
As for the digital pattern, please check your inbox (or spam folder)!
Best Wishes,
Lara
Superb quality of wool
29 May 2026
I love the fact that the kits come with…
I love the fact that the kits come with everything you need and simple directions and when you’re done the piece looks amazing. I will keep using this company.
3 June 2026
Very pleased with the quick service
Very pleased with the quick service. I bought the kit as a present for a friend . It made a nice looking package and present
27 May 2026
Quality and delivery service
1 June 2026
Love my new raffia
Love my new raffia! This is one of the sturdiest raffias I’ve found, making it an excellent choice for bags, hats, and more. Thank you, too, for offering such a wide selection of colors. They’re perfect for summertime projects!
31 May 2026
Commend Wool and the Gang. Speedy delivery of wool and pattern and…
Speedy delivery of wool and pattern and thoroughly enjoyed getting back into knitting with this simple pattern. hoping to carry on!!
20 May 2026
It’s great!
Found this website when looking for yarn. I was starting crochet as a beginner but the kits have given me the confidence to try even more with my crochet, I never knew I could make so much! Highly recommend!
18 May 2026
Yarn is always good quality
Yarn is always good quality. The kits, I purchased 2 contain great instructions with links to learning tutorials if required.
18 May 2026
Great product
15 May 2026
It is a clear pattern
It is a clear pattern, and the colour of the rafia is great.
The guide time is overly optimistic and the raffia gets in a mess far too easily.
18 May 2026
Reply from Wool and the Gang
Hello,
Thank you for your feedback!
Due to the paper nature of this yarn you need to be careful when pulling the yarn from the ball, as unlike wool or cotton, the yarn is very smooth and can fall away from the structure of the ball quite easily!
The raffia yarn is held together with 2 strands of extra yarn which are tied around the outside of the ball to protect it. Both of these strands have knots in them, you can cut these strands or undo the knots to start the ball. I find it best to leave the ball band in place, and start working from the inside of the ball. Some people I know put it in a yarn bowl as well to help keep it tidy, or a small project bag where it doesn't have space to move around.
We hope this helps!
Best Wishes,
Customer Service | Wool and the Gang
responsive
responsive, kit I bought was complete, really clear instructions were included, yarn was lovely.
11 May 2026
My experience was great!!!
My experience was great!!!
I didn’t have a problem with getting my kit.
I love it!!!
Thank you for your beautiful kits!!!
I received it on time!!!
Keep doing what you are doing!!!
Thank you
Rita Vella
11 May 2026
Beautiful yarn and packaging.
11 May 2026
Great service and product
I love the kits I have bought, the wool is fabulous and very good to knit with . I have made 4 scarves and a baby jacket. The packing is excellent and the kits provide all that you need for the project.
I love the colours. The only downside is that it’s expensive so I can’t buy as much as I want .
12 May 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.