Wool and the Gang Reviews 

6,813
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 396 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the wool and the wide selection of vibrant colors available across many different projects. People also find the creative project kits very helpful, noting that the clear step-by-step instructions and online video tutorials make crafting a truly enjoyable journey. However, some customers also noted frustrating issues with tangled yarn or unexpected knots inside the skeins that made working on their pieces much more difficult. A few reviewers additionally mentioned that package deliveries occasionally took longer than expected or that certain pattern instructions could be more detailed.

What people talk about most

Product

Reviewers highlight positive aspects of product, describing the wool as beautiful, vibrant, and soft.... See more

Quality

People report positive experiences with quality, highlighting that the yarn and wool are soft, beautiful, and... See more

Delivery service

Customers report positive experiences with delivery service, frequently highlighting fast shipping and prompt... See more

Order

Clients share positive opinions on order experiences, highlighting that the website is easy to navigate and... See more

Instructions

Reviewers mention positive feedback about instructions, highlighting that the patterns are easy to follow... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really recommend. I'm am experienced knitter but somewhat rusty. The clear instruction and easy to access videos are invaluable. The techniques have changed over the years. It's great to lear... See more

Rated 5 out of 5 stars

The yarn is beautiful, vibrant and soft, I’m knitting the cardigan kit for my daughter as a birthday present and we chose different colours to the pattern suggestion. I have almost completed the cardi... See more

Rated 5 out of 5 stars

I am a rank beginner at crochet and although the project was said to be “for beginners” I worried I wouldn’t be able to follow the directions. No problem! Perfectly clear step by step instruction and... See more

Rated 5 out of 5 stars

Overall a happy customer. This Company is rather expensive, but has great offers that l make use of. There's a super selection of yarns in a wide range of fabulous colours. Products arrived... See more



Company details

  1. Yarn Store

About Wool and the Gang

Written by the company

FASHION MADE BY YOU.

Powered by the maker movement, Wool and the Gang is a DIY brand revolutionising fashion.

We’re here to make your DIY dreams come true, whether you’re a knit novice or a stitch master you’re welcome to join our gang.

Knitting isn’t just a hobby, it’s a community, a lifestyle, and together we can make a positive change for our planet one stitch at a time.

We regret to inform you that during this busy period, your order may take longer than usual to reach you. We understand this is frustrating when you’re excited to get stitching and we sincerely apologise for this. The WATG team are working hard to get it to you as soon as possible!

We will keep you updated with progress, and in the meantime, if you want to speak to us directly, you can contact our lovely customer services team here.

Thank you so much in advance for your patience, heart you!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7K reviews

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Replied to 97% of negative reviews

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4.4

All reviews

(6,813)

426 reviews in the last 12 months

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Rated 4 out of 5 stars

I’m a knitter

From total beginner to knitter. I have liked the process the yarn, tool, and book are great. The videos are super helpful. I would love it they send you a link to their YouTube with a play list of all the videos you would need for the project. Instead of me searching for the clips I need each step.

9 January 2026
Rated 5 out of 5 stars

Love the wools

Love the yarns -- I favor cotton or wool. Colors sometimes not quite what I expected, and often many are not available. Sales notices can be misleading as the reduction is only available for a few colors.

14 January 2026
Rated 4 out of 5 stars

Great starter kits

My son bought me a starter kit for Christmas and I soon knitted a lovely bobble hat. I then ordered more wool and have also knitted a cushion cover and a scarf. The quality of the kits is extremely good. The crazy sexy wool is soft and luxurious. Now looking for my next project.

8 January 2026
Rated 5 out of 5 stars

Feeling good about Feeling Good

I received three balls of Feeling Good Yarn in eucalyptus green for a Christmas gift from my granddaughter. I had admired this yarn while she was working on a project. I loved the yarn and the color so much that I decided to knit a sweater and needed to purchase additional yarn. The pattern I chose, Happy Cardigan, was only available by kit. I requested the pattern and was sent the directions to print at home. Thank you Wool and the Gang for allowing me to do this. The yarn is knitting up so beautifully and is so soft. I appreciate that your products are available from DMC in New Jersey, USA.

6 January 2026
Rated 4 out of 5 stars

Nice, but sheds a ton

Nice website, nice branding, nice color options, fair pricing. But this yarn sheds so intensely, that everything my sweater comes into contact with (sofa, jacket, jeans) ends up with a layer of fuzz on it.

13 January 2026
Rated 2 out of 5 stars

Unhelpful attitudes

I love the quality product that Wool and the Gang puts out however their service has been less than ideal. I had trouble with my adress in one of my orders and instead of being helpful and telling me they’d get right on that, they told me I should have been quicker in my response time. Very unhelpful. I’ve also waited now 7+ business days for my order and still nothing. Not even an update.

9 January 2026
Wool and the Gang logo

Reply from Wool and the Gang

Hi Abby,

Thank you for your feedback!

We completely understand how stressful address issues and delivery delays can be.
While we do rely on quick responses to ensure changes can be made before an order ships, the way this was communicated to you should have been far more helpful and considerate. We’re sorry that wasn’t the case.

Regarding your order, we have just checked and it is actually showing as delivered! Can you please reach out via the below link:

https://woolandtheganghelp.zendesk.com/hc/en-us/requests/new

Best Wishes,
Wool and the Gang | Customer Service

Rated 5 out of 5 stars

Delivered promptly though damaged…

Delivered promptly though damaged package but all in tact and with another ball of wool .Nice gesture but won’t use it because it’s not pure wool. Will gift it.
Lovely snood knitted in beautiful alpachino merino. It’s gorgeous to wear in bubble gum pink!!!

7 January 2026
Rated 5 out of 5 stars

So glad to find a brand that values ethical sourcing!

So glad to find a brand that values providing a quality product while being intentional about the sourcing of the fibers and labor that goes into producing them. The cotton yarns I bought are so soft and are just as described. There was a small issue with delivery, but the Wool and the Gang team resolved the issue right away!

9 January 2026
Rated 5 out of 5 stars

I’ve reached out to the customer…

I’ve reached out to the customer service team a few times for various things - stock updates, support with an incorrect order. They’re always so efficient and helpful in their response and that makes such a difference. Most recently I ordered a knitting kit and one of the colours arrived different from what I expected from the website picture. They sent me a drop off QR code no problem at all, and told me to just give my exchange request in the package. They managed my expectations up front telling me it could be 10 days so it was a wonderful surprise to have the new wool with me within a week of drop off. And to top it off the product is such high quality and patterns so easy to follow. Love this company and hope they keep on going strong!

6 February 2026
Unprompted review

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