Womanwithin Reviews 427

The exchange process and customer service is so bad that you will never want to do business with this company again! Despite what is on their website, ALL EXCHANGES are treated as returns.
That means they will keep $10.99 of your money (despite what their website says) and you will have to reorder your items all over again. BUYER BEWARE!!!!!

Do Not Use This Company if your money is worthwhile! The quality and sizing was off on 2 pair of boots "worth" over $162.00. I had to traveled 30 minutes to the return site to mail, they never acknowledged my return by email even though the return was processed by email and their web site. They supposedly mailed a gift card back as credit and it never arrived. When I went to check in on where it was, not on my account, not at my house, the gift card and return balance information magically "disappeared"--"They are not responsible for communicating anything back to me about the return back to them or how or when to expect the refund or card" -- Not a reputable company, never again!!!

When I returned merchandise in Jan of this year, the rep placed another order I didn't know about and the credit I was due in the amount of $54.11 from a previous (initial order) still hasn't been given to me since my return on 11 January even though I've called twice. It's now 30 Jan and still no credit. The last rep was rude and hung up on me. They make excuses for the delays in stating their system is updating and it will take another 7 or 8 days to respond to my request. If I could rate this any lower, I would. All I can say is, buyer, beware!!

Placed 3 orders only got one partial shipment from an order placed 01/09 it’s now the 18th. Went online my entire order history has been deleted. I have a bunch of pending charges on my credit card. Called customer service who was no help said system is down and has been since 01/12 and doesn’t know when it will be up. Something is amiss, no legit company wipes their customers accounts and is down for days.

I ordered something. They send me the wrong thing and are making it next to impossible to fix THEIR error. They send me a return label that I cannot print and just want me to go out and pay for postage and packaging. Like they will credit the correct account. They can't even send me the correct item.

The cloths don’t last long after washing several times- the sizes are off- blouses feel like table cloth cloths- in fact all their cloths is like table cloth- low quality and lousy customer service.

I never received my order. My mailing address is a PO Box. The order was shipped via FedEx and allegedly delivered to my Post Office/PO Box on December 17. But I never got it. When I called WW to request replacement or refund, they did everything in their power to avoid responsibility. One "customer service" agent repeatedly insisted that my order must have been stolen off my porch, even though it was shipped to my PO Box! When I got an agent who told me the process for requesting a refund (replacement was never offered), I found I would have to file an affidavit BY MAIL, swearing that I hadn't received the order. Then I would have to just wait and hope that WW would actually do something about it. And of course, submitting an affidavit by mail means WW could easily deny that they ever received it, unless I paid to have it certified. I gave up on dealing with WW and disputed the charge through my credit card instead. I have ordered a number of items from WW in the past, but after this experience, NEVER AGAIN.

can I give a minus 10 review?
I placed an order early November for Four "sherpa" sweatshirts ...first off sherpa is a THICKER warmer curly type of fabric (looks like curly wool) well these "sweatshirts" are just that.....sewn INSIDE OUT sweatshirts where the material is a fuzzy type of not heavy weight material that PILLS alot and collects everything in the air....if it were the inside of a sweatshirt it would be OK but no this "sherpa" is simply the inside of a CHEAP SWEATSHIRT.. It is NOT SHERPA....therefore you are paying for something they did not send!!
secondly it was supposed to be delivered within 10 days, well 24 days later I got the package, when tracking it they gave a lot of info...first they said it was shipped by Fed X
then shipped by another company and finally it was shipped by and delivered by USPS... it seemed to be lost twice in the tracking process???
Each "sherpa shirt" was $19.99 on sale and I would have gladly returned them BUT they want me to pay return shipping fee plus a $10.99 RETURN FEE.
what a dishonest company NEVER NEVER NEVER fall for their sales - the clothes are NOT as advertised and then they will charge you to return their falsely advertised items!!! they make the money you get crap.....

tried to pay bill in full and cancel account back in September 2023 . it is now December and still receiving bills stating I owe interest rates. I would call and I asked how to pay this bill in full. was given an amount, would pay that. Then get another bill the next month with new interest charges, excuse was because payment was done during the middle of the billing cycle. month after month this happened.
Run as far and as fast as you can from this company.
Go to the Better Business Bureau and read their profile on their page. It is not good. I wish I had done my due diligence regarding this company. I would have never opened an account with them.

their own words regarding interest fees

HOW TO AVOID PAYING INTEREST. Your due date is at least 25 days after
the close of each billing cycle. We will not charge you interest on purchases
if you pay your entire balance by the due date each month. We will begin to
charge interest on new purchases made under a Low APR, Equal Payment
or Budget Payment Credit Plan from the date of purchase.

Hmmmm I made no new purchases yet they continued to charge interest fees even when I paid well before due date and exactly the amount I was told to bring the account to zero

Had a coupon for a holiday savings. Nothing was in my cart before placing the order. They decided to tack on a back order from 6 months ago that was never fulfilled and extra $$$ to my CC

I checked my bank account today. I do not use this account often.
Last Christmas December 2022 I brought $63.37 gifts. I was pleased.
Since then, I have Not Ordered anything. Women Within has deducted $16.95 eleven times Jan -Nov 2023 from my account. $186.45 Total.

I bought pants for our daughter in June, opened an account, they didn't fit, so I returned them. When the bill came, I saw the charge and called to say the items had been returned - actually, about two weeks before the bill closed. I called - was told I'd have to pay a re-stocking fee of $10.99. Not happy about that, but I would pay it,I told the person to whom I spoke to close the account. There doesn't seem to be any record of that call. Every time (six at this point) I call to ask about why I'm still being charged - and late charges accumulate - I get the recording that my account is closed with zero balance. I finally reached someone today - and the automatic response is from the previous account, at which point it cuts me off. I've spent enough time trying to straighten this out - and the frustration. This company is impossible to deal with, try as I may.

They have artificially low prices on their merchandise and then tack on their overhead costs with inflated shipping and handling fees. Definitely shady business practices.

My breasts are large but my rib cage is average. I am 5'1" tall. Ordered a size 38 G bra, although my correct band size is 34. I sew, and I knew that I could customize any product smaller to fit me, but obviously could not make a product larger. When the seven bras arrived, all seven measured 28 inches around the band. There is no way the bra could stretch 10 inches to reach the size I ordered. I can only guess that the manufacturer must be using a sizing criteria that is not standard for the North American market. And the shoulder straps were too short even for someone my height. I can't understand why anyone would manufacture a bra in a size that would fit a pre-pubertal girl: 28 inches. I chose the bra because it advertised as 100% cotton, but it is not. The price quoted to me for refunding my money was a $10.99 service fee. With that said, the bra is a good design and well sewn.

Women Within shipped a pair of Mary-Jane style shoes in size 11WW; I wear a 7.5WW. They will not accept a return or an exchange. I am out $90.

I happened to look at my account today and I've been charged $16.95 (5) times in the month of Sept. '23 alone for the rewards program that I don't recall signing up for. When I checked further there were multiple charges in other months as well since spring of this year. I contacted them and the explanation was that they had tried to charge me but the funds were not there, which is untrue. I have excellent credit and plenty of funds on the card that was charge, however that still doesn't explain why I was charged every month and additionally, sometimes 3 - 5 times a month if the money wasn't there. One payment a month is all I should have been charged, not once a week. There should have only been 9 charges since January of this year, not 15 charges of $16.95.

I did, however, get a refund to cover the monies they charged me over the past 11 months.
I was very nice about it for some reason...(much nicer than I usually am, I tend to scare people) but I wanted to make sure others were aware of the situation and you should please, please check your Order History with Woman Within NOW to make sure you're not being over charged. I advised them I won't be with them any more. It's simply not worth the risk. I do appreciate the hassle free refund. I see others weren't as lucky as I am with their experiences.

6 weeks for a 1 item package - still not received!! - no updates from the company.....

I ordered a blouse on Sept. 1. The original delivery date was Sept. 10-12. Amazon tracking says the carrier (Newlogistics) picked it Sept. 5. But when I checked with Newlogistics they showed they never received it. After Sept. 12 date passed, the new delivery date was changed to Sept. 16. That passed and changed to Sept. 21. I have not received my item and contacted the seller. They replied the delivery date had not passed yet, so they could not do anything. I next called Amazon customer service for a refund. They said they could not get me a refund because the Sept. 21 delivery date had not passed and they would contact the company (Woman Within) and wait for a reply for 48 hours even though I had previously contacted the seller through Amazon. It is ridiculous that a company can keep changing the delivery date and prevent you from asking for a refund.

Tried to place an order for my wife. She received a coupon yesterday that said if I spent $100 I would get $50 off. First they told me the coupon had expired. But I'm looking right at it and it says offer ends 8/26/2023.
After she took several minutes looking into it she came back and made it sound like she was doing me a favor by letting me use the coupon. She finally started taking my order and I had to repeat it several times because she couldn't get it right. I had to change my order repeatedly because ever color I wanted was unavailable. After more than 20 minutes of trying to order two shirts, a pair of slacks and a jacket I finally got fed up and decided going to The Mall will be a lot easier. It's a shame because We've been buying from Woman Within for many years. Not anymore, I've had problems ordering from them the last few times.

They sent the wrong item and made it EXTREMELY difficult to get the correct item. I called and instead of they expected and typical "so sorry, we will send the correct item right out", they went into a song and dance about crediting me and I would have to reorder and go to some place in a mall to return the incorrect item.... NO!!!!! YOU made the error and I am the customer... you don't punish the customer for your mistakes! 2 stars because the other item I ordered was correct and what I wanted.