Wolf & Badger Reviews 

60,187
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 8,590 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing them as beautiful, well-made, and exceeding expectations. Many people appreciate the fast and efficient delivery service, with items arriving quickly and often beautifully packaged. The ordering process is frequently highlighted as easy and straightforward, contributing to an overall positive shopping experience. However, some customers also noted issues with product quality, such as items shrinking after washing or gold plating wearing off quickly. There were also occasional problems with delivery, including packages being left at incorrect locations or items not arriving at all. A few people experienced receiving incorrect sizes or items that did not match their order, leading to disappointment.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the beautiful design, high... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the excellent design and... See more

Order

Consumers find the ordering process to be positive, with many praising the ease of placing an order and the... See more

Service

Clients share positive opinions on service, consistently highlighting its efficiency, speed, and helpfulness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a dress last minute from Wolf and Badger for my holidays. When the estimated delivery slots came up the last day was two days after our departure. I contacted customer service online and w... See more

Rated 5 out of 5 stars

All I can say is that Georgia and Laura have been absolutely amazing . Had an issue with trousers and shirt , shrunk after 1 wash . They kept me up to date with the processes and even when I was going... See more

Rated 5 out of 5 stars

I saw a Wolf & Badger bag on Pinterest and immediately fell in love with it. I pined over the bag for a few months, talking myself out of it. I finally gifted it to myself after a work bonus. To my... See more

Rated 5 out of 5 stars

Wow in my working days I was in sales and marketing and know how important customer services must be. I was stunned --FIRST CLASS , service from Bernadeth, she quickly established the problem, was r... See more



Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Home Goods Store
  4. Jewelry Store

Written by the company

Wolf & Badger is home to the best independent, ethical and unique brands from around the world. You can shop online or in-store in London, New York & Los Angeles.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

60K reviews

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4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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4.5

All reviews

(60,187)

8,287 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I can’t recommend them highly enough

I can’t recommend them highly enough. Their professionalism, knowledge, and genuine commitment to helping me were outstanding from start to finish. They guided me through every step, answered all my questions, and went above and beyond to ensure the best possible outcome.

Thanks to their expertise and support, I achieved a fantastic result that exceeded my expectations. If you’re looking for someone who truly cares and delivers exceptional service, I wouldn’t hesitate to recommend them. Thank you again for all your hard work

28 April 2026
Rated 5 out of 5 stars

Cannot recommend Wolf and Badger enough!

I have been looking at the Wolf and Badger ads on socials for years. I have been taking screenshots and saving them to Favourites for years. But I never ordered anything because I assumed that it was too good to be true. But last week, a stunning sequinned suit from Offure caught my eye and I finally took the plunge and placed my first order. What I ordered is what I got. Beautifully packaged. And so fast! I live in New Zealand so I was quite prepared to wait a few weeks for my package to arrive. And there it was a week later! The quality of the product itself is insane. I cannot recommend Ofuure or Wolf and Badger enough.

6 July 2026
Rated 5 out of 5 stars

This was an engagement gift for my…

This was an engagement gift for my niece who like myself likes the finer things in life !. This wedding planner did not disappoint. Absolutely beautiful. Lots of well laid out pages. It will definitely stand the test of time

6 July 2026
Rated 5 out of 5 stars

The necklace I ordered was lost in the…

The necklace I ordered was lost in the post and I had issues tracking it online. Wolf and Badger made sure to contact me and we're a great connection point between myself and the supplier. They even had the CCTV in the warehouse checked for the item, although unfortunately it was classified as missing after exhausting all options. Jannina was the customer service representative that assisted in my case and was amazing at keeping me up to date and providing a friendly service. As of today, I am waiting for the item still but am assured I have a replacement on the way from the supplier. I look forward to receiving. Thank you Jannina.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

SUPERB customer service from Wolf &…

SUPERB customer service from Wolf & Badger's customer service team! Betty from the team went above and beyond to help try to track down my missing package, contacting the shipper on my behalf, sending me updates, and ultimately arranging for a replacement when the package was totally MIA. Thank you SO much, Betty, for helping make a disappointing situation so much more bearable, and finally arranging for me to successfully receive the item I had ordered originally. Thank you, thank you!

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Wolf and badger for issuing…

Thank you Wolf and badger for issuing me with a refund. These things can be arduous and this time the team were supportive and once all had the right info my return/refund was resolved.
To name names ! Anita, thank you ♥️ and Julie thank you ♥️ both for your patience and communication ♥️ delighted! I’ll be back for more Wolf and badger delights !!

9 July 2026
Unprompted review
Rated 1 out of 5 stars

Sent wrong item on error

Sent wrong item on error. Emailed customer support. They replied and asked for photo evidence! I replied with a photo and have heard nothing since. Not impressed as you can imagine. Still have wrong item and not heard from anyone.

30 June 2026
Wolf & Badger logo

Reply from Wolf & Badger

Hello,

Thank you for taking the time to leave your feedback.

We're so sorry to hear that you received the wrong item and for the frustration this has caused. We also apologise for the delay in our response after you provided the requested photos, and we completely understand how disappointing this experience has been.

As our items are shipped directly by our independent brands, we requested the photos so we could investigate the issue and ensure the correct resolution. We will also be raising this with the designer to help prevent similar situations from happening in the future.

I can see that a member of our Customer Care team has now been in touch and has provided you with a return label. They'll continue to assist you until this matter is fully resolved.

If there is anything further we can help with, please don't hesitate to let us know.

Best wishes,
Daniel

Rated 5 out of 5 stars

Such a pleasure to deal with Wolf & Badger Customer Service

Precious from Wolf & Badger went above and beyond to resolve my query. She spoke with the designer on my behalf and came back to me with multiple sugestions on how to resolve me query super quick. Amazing job, thanks for your professionialism, maximum effort and of course - your precious time Precious.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Great , fast customer service for refund

I ordered two pairs of shoes but only one arrived. I only noticed this after a month that I was still waiting on one pair of shoes. I contacted W&B and they were on the case immediately and issued me a refund and £10 off my next spend.

27 May 2026

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