While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products for their quality and attractive designs, often noting that items are exactly as advertised and easy to adjust. Many people highlight the exceptional customer service, describing interactions as warm, friendly, and highly responsive, with staff going above and beyond to resolve issues. However, some customers experienced issues with delivery, including slow shipping, missing items, or packages being misdirected. A few other people also felt that the quality of certain products was not as high as expected, with some bands breaking quickly or not matching the online appearance. There were also occasional reports of unhelpful customer service regarding returns or exchanges.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and selection. Many customers praise the beautiful... See more

Quality

Consumers generally express satisfaction with the quality of products. Many reviewers praise the watch... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise efficient and... See more

Order

Customers had ambiguous experiences with order. Many reviewers expressed satisfaction, praising quick... See more

Based on these reviews

Rated 4 out of 5 stars

SERVICE: Negative: Slow delivery, one product missing from delivery. Positive: Service was very quick and friendly, good resolution offered immediately. PRODUCTS: I bought 4 different straps... See more

Company replied

Rated 5 out of 5 stars

Everything has been great....the product, the selection, the shipping, etc. Unfortunately the band I chose didn't fit me so I asked for a refund. Emily worked with me in an incredibly warm, friendly... See more

Rated 5 out of 5 stars

When Ordering, I forgot to change the size of the face surround, As soon as I realised, sent off an email. My item had been dispatched, but Emily was quick to send me out another at no cost, "these... See more

Company replied

Rated 5 out of 5 stars

I had already placed an order before, so I felt confident about placing another one, but I was disappointed when it didn't arrive. The moment I wrote to them to tell them what was happening, they offe... See more

Company replied


Company details

  1. Fashion Accessories Store

Written by the company

✨ Discover stylish Apple Watch Bands for women at WizeBand. Merging fashion with comfort, trusted by 200 000 customers. Luxuriate Your outfits today! Clean Ocean Plastic with Every Order 🐬


Contact info

4.2

Great

TrustScore 4 out of 5

243 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivery adress issue

I had an issue with my order but the customer service team was really helpful and we could arrange a new order with the write delivery. I'm very happy with my order. Thanks a lot for the good support

31 March 2026
Unprompted review
Rated 5 out of 5 stars

best strap and service

best watch strap ever, fast mini holes in rubber make it adjustable as day gets hotter or cooler. efficient delivery, good prices and quality. ordered many different ones, even the chain or section ones all good and easy to remove links as needed yourself at home.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Unfortunately the band I chose didn't fit me so I asked for a refund. Emily worked with me, and extended a full credit to purchase a replacement, allowing me to keep the original band as well. I am very impressed with their customer service.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Everything has been wonderful!!

Everything has been great....the product, the selection, the shipping, etc. Unfortunately the band I chose didn't fit me so I asked for a refund. Emily worked with me in an incredibly warm, friendly and caring manner to replace it with another band at no charge to me while allowing me to keep the original band as well. I am awaiting the replacement band now but I am so very impressed with the customer service that I received. Emily is a true gem!!

9 February 2026
Unprompted review
Rated 4 out of 5 stars

I’m very happy with the products and…

I’m very happy with the products and service of WIZEBAND. I like the range of watch bands as they have some different ones to other companies. They were also delivered promptly and the price was reasonable. I’m happy to buy again if needed.

20 February 2026
Unprompted review
WizeBand logo

Reply from WizeBand

This makes us so happy to read 💛

Thank you for your kind words about both our products and service. We love offering styles that are a little different, so it means a lot that you noticed that ✨

We’re also glad everything arrived promptly and that you found the pricing reasonable. That’s exactly the experience we aim to deliver.

We’ll be more than happy to welcome you back anytime 😊

Rated 5 out of 5 stars

I loooooooooove my new apple strap

I loooooooooove my new apple strap. It’s accessory now matching my rings. I’m obsessed with the possibilities and takes the watch to another level.

11 February 2026
Unprompted review
WizeBand logo

Reply from WizeBand

Ahhhh this made our day 😍✨

We loooooove that you are obsessed!! Matching your strap with your rings? That is main character energy 💍⌚️ Total level up.

Thank you for sharing the love. Enjoy styling all the possibilities and keep shining 💫

Rated 5 out of 5 stars

Great product and service

I ordered a size that was too big, but Wizeband was very helpful and always responded quickly to email questions. I was able to keep the watch strap and order a new one, and I only had to pay the shipping costs.

1 February 2026
Unprompted review
WizeBand logo

Reply from WizeBand

This is so lovely to read 💛

Thank you for sharing your experience. We’re really glad we could help you find the right size and make the process smooth and easy. Quick emails and happy solutions are exactly what we aim for 😊

Enjoy your new strap, and thank you again for your kind words. It truly means a lot to our team ✨

Rated 5 out of 5 stars

Beautiful, watch bands, superlative customer service

I bought five watch bands and two face covers. The watch bands are beautiful and easy to change so my Apple Watch always looks great with my outfit.

I had a little trouble with one of my watch covers. Customer service was amazing and gave me all the help I needed.

Delivery on my orders was quick and painless, customer service was superlative.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Quality product. I have several of these bands and love them. Got a new one which required adjusting and had issues with the tool. They sent me replacement tools and the proper instructions and it all worked. Would definitely keep buying from them

26 January 2026
Unprompted review
Rated 1 out of 5 stars

I purchased watch bands from this…

I purchased watch bands from this company and the quality and valued is not what they advertised so I requested a return and it was denied.
Save yourself the grief and shop elsewhere as this company is not what they advertise and their return policy is not what they state!

13 January 2026
Unprompted review
WizeBand logo

Reply from WizeBand

Hi Ray,

We’re really sorry to hear this and would love the opportunity to make things right. Our goal is always to ensure you're happy with your experience, and we're here to help.

Could you please reply to the email we sent you with a bit more detail about the reason for your return request? Once we have that, we’ll be able to offer a proper solution for you right away.

Looking forward to your reply and hoping to turn this around for you.

Rated 5 out of 5 stars

The Stretchy Nylon Bands

I cannot wear any metals due to a metal allergy. The Straton and the Roxann stretchy nylon bands are perfect for my wrist and oh so many choices. I have been wearing mine for two weeks and the stretch is holding and not stretching out. I purchased two and I plan to buy more!!!

29 December 2025
Unprompted review
WizeBand logo

Reply from WizeBand

Jeanne, you just made our wristy little day! 😄 We're thrilled the Straton and Roxann WizeBands are a perfect match for your metal-free needs—and still holding strong! 💪

With all those color choices, we totally get why you're eyeing more... it’s a stretchy addiction we fully support! 😉 Thanks for being part of the WizeBand fam! 💚

Rated 4 out of 5 stars

I had an issue with the wrong strap…

I had an issue with the wrong strap being sent. Emily was brilliant with my query and dispatched the correct band which arrived today.
Thank you

2 December 2025
Unprompted review
WizeBand logo

Reply from WizeBand

Hey Steven! 👋

Thanks for the kind words — and big shoutout to Emily for being an absolute legend! 🦸‍♀️ We're sorry about the initial mix-up, but thrilled we could make it right and get your Wizeband to you swiftly. ⌚📦

Appreciate you sticking with us — you're officially part of the Wize crew now! 💚🙌

Rated 2 out of 5 stars

Not an American product

Not an American company - it appears to be a Chinese company masquerading as American. Nothing is made in USA. If you buy, it will be shipped from China as they can’t be bothered to place inventory in the US. Address in Wyoming is a head fake. Chat service is fake - they never responded to my request for help. I won’t buy again.

14 December 2025
Unprompted review
WizeBand logo

Reply from WizeBand

Hi David, thank you for sharing your concerns. We want to clarify that we’ve never claimed to be an American manufacturer. We’re proud to work with global partners, and our products are shipped from our fulfillment center in China—something we are fully transparent about.

While we understand this may not meet everyone's expectations, many of our customers return to shop with us again because they’re happy with the quality and value of our bands. That said, we're genuinely sorry you didn’t have a great experience and appreciate your feedback.

If there’s still anything unresolved, we’d love a chance to help—please feel free to reach out again. 💚

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look