Witchestea Reviews 83

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their delicious taste, high quality, and effectiveness, particularly noting benefits for weight loss, sleep, and overall well-being. Many people appreciate the excellent customer service, describing the staff as helpful, caring, and knowledgeable, providing prompt communication and personalized advice. The company is often highlighted for its supportive community and the positive impact of its offerings. However, some customers experienced issues with order fulfillment, mentioning delays in delivery or missing items. A few other people also felt that the customer service was occasionally disorganized or unhelpful in resolving these specific problems.

What people talk about most

Product

People report positive experiences with product. Many reviewers are delighted with the teas, describing them... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of the... See more

Staff

Consumers consistently find staff to be positive, helpful, and caring. Reviewers praise specific staff... See more

Order

Reviewers express satisfaction with their orders. Many customers appreciate the responsive communication,... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the outstanding support,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These are so good!! I am literally obsessed 😍 The daytime blend with hints of mint is refreshing and energising and the nighttime blend with its hints of rose is perfect to wind down for the day... See more

Rated 5 out of 5 stars

I recently purchased the beetroot latte from witches tea ... not knowing exactly what to expect ... but boy what a lovely surprise! The taste, texture, aroma and even the beautiful pink colour! Hig... See more

Rated 5 out of 5 stars

I absolutely love the Yule Blessing Candle from Witches Tea. Even without a scent, it brings so much 'cozy cabin' energy to my space just through its beautiful, steady flame and the way the wax pool... See more

Rated 5 out of 5 stars

The after care The constant advice when needed All the teas taste amazing and do exactly what they say , totally enjoyable and working so well The meno blend although only been on a couple of... See more


4.4

Excellent

TrustScore 4.5 out of 5

83 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 40% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely, caring company

What a lovely, caring company. Feels like being part of a family. So helpful and not at all pushy. Their teas are gorgeous, both to look at and to drink! And they smell divine!

21 September 2025
Unprompted review
Rated 5 out of 5 stars

I love the witches' tea herbal blends

I love the witches' tea herbal blends, and my favourite is the cocao and maca ❤️ I recently joined the book club, which is great value, and it is nice to listen to other's views on the chosen book. I've recently recommended the herbal tea weight
loss to others and they love it too.

21 September 2025
Unprompted review
Rated 5 out of 5 stars

Again as a return customer

Again as a return customer - fabulous service, great products , listened to my allergy concerns and didn't try to push the sale of anything just items that suited me

16 September 2025
Unprompted review
Rated 5 out of 5 stars

I recently tried a bespoke blend from…

I recently tried a bespoke blend from Witches Tea, and it was absolutely wonderful. They crafted a mix just for me, and you can really taste the care and thought that went into it.

It felt truly special, like a cup of comfort and magic in one. I’ll definitely be coming back for more!

21 September 2025
Unprompted review
Rated 2 out of 5 stars

Lovely products but slow or don’t arrive

Really lovely products but they are slow to arrive and sometimes they don’t arrive at all and unfortunately their customer service is a bit disorganised.
I place an order for two packets of tea and a candle on 20th July. The tea arrived on 1st August but there was no candle enclosed. I knew to be patient as I’ve bought a couple of charms previously which took about 3 weeks to arrive (but are really lovely so worth the wait).
So I waited a few more days then emailed on 3rd & 11th August to see if it would follow soon. When I didn’t receive any response I popped a note on a Facebook post of the company & they did message me through Facebook on 22nd August to say the candle is now being crafted & would be sent out the following Monday. So I agreed to hold off on a refund as a voucher would accompany my candle. I then realised Monday was a bank holiday. So I figured it would sent Tuesday.
Another 2 weeks passed though and still no candle arrived. So I message again and they have no acknowledgment of our previous conversation on 22nd August at all. I’m referred back to the date of the tea delivery on 1st August. So I quickly realise the candle has not been sent to me despite assurances it would .
I therefore requested a refund which I think is fair since it’s been over 2 months of waiting & messaging & getting nowhere. That was 5 days ago & I’ve not received a reply or a refund.
To be fair I’ve made peace with the fact I’ll never receive the candle or £25 refund - but I think others should be aware that whilst the items they sell are lovely it’s a bit hit & miss when & if you’ll receive them & customer service isn’t helpful unfortunately.
6 April 2026 - I am now being asked to confirm an order number to verify this review is genuine. As this purchase took place 10 months ago I no longer have any emails as communication was proving to be fruitless and there isnt a way to log into an account with this company so I’m unable to retrieve any purchase details.

20 July 2025
Unprompted review
Rated 4 out of 5 stars

Review Update

I submitted a poor review last week following negative response to messages. Since then they've explained there were some personal circumstances that prevented replies. I've now received my order and all is well. I still feel a 2 week turnaround is excessive but appreciate it is a made to order product. Maybe update during the 2 weeks would reassure new customers that they weren't being scammed?

17 September 2025
Unprompted review
Rated 1 out of 5 stars

Have not yet tried the tea as I was…

Have not yet tried the tea as I was pretty disappointed I had to chase them up in a few different ways to even try and get any answers as to when it was being sent, they never actually told me just finally 4 days after my original message after waiting some weeks I was told it was being dispatched.
Its a very small amount for £20 and I wish I hadn't bothered as it looks exactly the same as all other witches tea you can find online for a lot cheaper! I'm convinced they're just repackaging it from somewhere else tbh.

Apparently they also flagged my review for inflammatory content however Trustpilot has sided with me, just shows their business practices tbh.

16 September 2025
Unprompted review
Witchestea logo

Reply from Witchestea

Hello,

Thank you for taking the time to leave your review. I’m truly sorry to hear that your experience with communication left you feeling disappointed. That is never the feeling we want anyone to walk away with, and I completely understand how frustrating it can be when you are waiting for an order and don’t receive a clear update straight away.

We are a very small team and occasionally messages can take a little longer to respond to than we would like, particularly during busy periods. That said, you absolutely should have received a clearer update about your dispatch and I’m sorry that this did not happen in a timely way.

Regarding the tea itself, I would like to gently reassure you that our blends are not repackaged from other companies. All of our teas are blended and prepared by us in small batches, using herbs we carefully source for quality. We put a lot of care into creating blends that are both enjoyable to drink and meaningful for the spiritual practices many of our customers follow.

In relation to the Trustpilot matter, businesses are able to flag reviews when they believe they may breach guidelines, but the final decision always rests with Trustpilot. We respect their decision and your right to share your experience.

I do genuinely hope that once you have had the chance to try the tea, it may offer a more positive experience than the start of this journey did. If there is anything you would like to discuss further, please feel welcome to reach out to us directly and we will always do our best to help.

We send you a pouch on us just so you can try!

Wishing you warmth and many peaceful cups of tea ahead. 🌿

Rated 5 out of 5 stars

Started April 2025

Been taking witches tea brews since late April this year and to date I have lost a stone , continuing as 10lbs left
The blends taste amazing , curb that food noise and I’m starting to look at healthier options of food thanks to the guys at Witches Tea
Mindfulness and calm , that’s what shines through with these blends
Everyone should have Witches tea brews to hand

Louise 💜

9 September 2025
Unprompted review
Rated 5 out of 5 stars

excellent tea and customer service

I had a query about my order as I'd ordered two pouches of some tea, but only received one. I got in touch with Emerald and Willow. They sorted the problem out and replaced the entire order, so I now have extra pouches of delicious tea for free! Thanks so much Willow and Emerald, both for making outstanding, delicious and effective tea, but for being genuine, kind and lovely people! Cate H x

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Love the tea

Love the tea, Irish Sweet Moss, Burn Calories Not Witches, Super Blend and Burn calories not witches night time blend. Tastes amazing and feeling energised and refreshes after drinking. Certainly notice a boost in metabolism and less 'food noise'. My portions of food are less and I feel full quicker and longer. Amazing teas to help in my weight loss journey. Also Emerald and Willow are so helpful and knowledgeable

22 June 2025
Unprompted review
Rated 5 out of 5 stars

I received a full Tarot reading

I received a full Tarot reading. I chose 10 areas in my life to be read and WOW! SPOT ON! This is my second time and I KNOW i will be visiting The Witches Tea again later this year!

I am completely blown away by how accurate the reading is! If you have never done this before, I highly recommend it!

2 June 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look