So I signed up welcome regards was..Wager 2,500 once reached which I did each 2,500. They are telling me once My account is verified I can withdraw my current winnings which is quit a bit. I have t... See more
Company replied
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Review summary
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Don't take the welcome bonus for betting, it seems to be the worst on the market. With a deposit of 200e and a wagering requirement of 2400e, if you win, you will only be able to withdraw 400e (... See more
Company replied
All been good this far exept forthe last weeks. Read the terms before start playing here. For example the wagering of your deposit is 5x what I think i waaay to high. Today I was going to withdraw my... See more
Company replied
Company details
Written by the company
Hitz Gaming OÜ is leading the way in the iGaming industry. Our core values stands for product excellence, operational greatness, and integrity of our business.
Contact info
Pärnu mnt 31, Tallinn, Harjumaa, Estonia, 10119, Tallinn, Estonia
- Support@winnerz.com
- www.winnerz.com
3.1
Average
353 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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I really like winnerz
I really like winnerz, very good bonus and spins and cashback, more winnings than loosing :)
22 January 2025
Unprompted review
Simply the best casino with great…
Simply the best casino with great loyality program and new great games every day.
22 January 2025
Unprompted review
It’s a very nice casino
It’s a very nice casino, with a lot of reasons why you should choose them over any other casino, although it’s a little sad that they reward their loyal players the same, even if one has deposit 10 times the amount of another, they’ll get the same rewards, other than that it’s a good casino, could use some new live games
22 January 2025
Unprompted review
Good online casino fast dep + withdral
22 January 2025
Unprompted review
Top tier Online Casino without any big weaknesses!
All my best Casino games and Sports betting at the same place.
Weekly bonuses with really low wager requirements (10-15x) are more than pleasant!
Nothing to complain about payment side either, instant deposits and fast withdrawal.
Maybe only small minus is that they don't have much "no deposit" offers like free spins, free money or free bets... i don't personally care too much about that, but of course it's always nice to get something for free
22 January 2025
Unprompted review
not a bad casino
not a bad casino! lots of games, no technical problems. good tech support.
1 January 2025
Unprompted review
Good casino
Very good bonuses and cashback program. Quite low return percent in games. Good support center.
22 January 2025
Unprompted review
Great sports betting and casino site
Great sports betting and casino site, very smooth and solid! I would recommend this site definitely!
22 January 2025
Unprompted review
totaly scamers and bulshit lose 20…
totaly scamers and bulshit lose 20 deposit in two days 600euros mafias
15 January 2025
Unprompted review
Reply from Winnerz Casino
Dear Denis,
We would like to express our sincere gratitude for sharing your experience with us.
We would like to inform you that Winnerz is a licensed and responsible operator and has neither the authority nor the ability to influence the outcome of any game. All our games are sourced from reputable, certified studios that undergo regular audits to maintain fairness and transparency. If you wish, we can conduct a comprehensive investigation of your recent gaming account activity to determine if any RTP irregularities have occurred.
We highly appreciate your understanding and cooperation and sincerely apologize for any inconvenience caused.
Please contact us via email or live chat to share your decision regarding the RTP investigation. Our dedicated support team is ready to assist you.
Wishing you continued enjoyment and good emotions at Winnerz!
Best regards,
The Customer Support Team of Winnerz
Too much bullshit to even process
Too much bullshit to even process. Most importantly, even though your profile is verified, your withdrawal section is disabled (but ofc deposit section is always enabled). Lost my winnings while waiting for them to "fix" withdrawal section and once I lost all of it suddenly I get a message I can withdraw now. Digusting scammers. Also asking for shit ton of documents. Stay away
2 January 2025
Unprompted review
Reply from Winnerz Casino
Dear Barney,
The Winnerz team deeply regrets the experience you described in your review and sincerely apologizes for any inconvenience it may have caused.
In line with our Terms and Conditions, completing the KYC (Know Your Customer) procedure is a necessary step before any withdrawal can be requested. We understand the importance of this procedure and are dedicated to making it as smooth and swift as possible. Once the documents are submitted and approved, withdrawals are processed promptly.
To thoroughly address the concerns you have raised, we kindly ask you to provide your account details in your response. Your prompt cooperation will be essential in resolving the issue efficiently.
Feel free to contact us via email or live chat, whichever is more convenient for you. Our dedicated support team will be happy to assist you.
Best regards,
The Customer Support Team of Winnerz
DO NOT PLAY AT THIS CASINO
DO NOT PLAY AT THIS CASINO. Customer support is horrible and VIP customer support is even worse. This scasino has some major security problems to your privacy. SO SKIP THIS SITE
11 December 2024
Unprompted review
Reply from Winnerz Casino
Dear Teppo,
We truly appreciate the time and effort you have invested in sharing your experience with us. Your feedback is invaluable and plays a crucial role in helping us enhance our services.
To ensure we can thoroughly address and provide the most appropriate solution, we kindly ask you to provide more details about the security problems you encountered. Please rest assured that at Winnerz, the safety and security of our customers are our top priority.
For us to assist you more effectively, we kindly request that you provide your account details in your response. Your prompt cooperation will play a key role in resolving the issue swiftly and efficiently.
You can reach out to us via email or live chat if it's more convenient for you. Our dedicated support team is ready to help.
Best regards,
The Customer Support Team of Winnerz
Unprofessional customer support
Customer support just telling lies about everything. Avoid this site at all costs
9 December 2024
Unprompted review
Reply from Winnerz Casino
Dear Teemu,
Our team expresses our sincere regret regarding the experience you have described in your review.
To ensure this matter is addressed and resolved to the highest standards, we kindly ask you to provide a more detailed description of the miscommunications you encountered during your conversations with our support team.
Additionally, please rest assured that our dedicated support team is committed to your satisfaction. We aim to provide prompt, respectful, and personalised responses to your inquiries, ensuring your needs are addressed efficiently and thoroughly. Our goal is to make your experience with us seamless and enjoyable.
Please feel free to contact us in case of any questions via live chat or at support@winnerz.com.
Wishing you continued enjoyment and good emotions at Winnerz!
Best regards,
The Customer Support Team of Winnerz
Just holding my withdrawals
Just holding my withdrawals, standard template answer. I request for withdrawal 1k still waiting for approval.
STAY AWAY
3 December 2024
Unprompted review
Reply from Winnerz Casino
Dear Volkan,
We would like to express our sincere gratitude for sharing your experience with us.
We want to congratulate you on your winnings! Please note that withdrawals are processed in the order they are received. During periods of high request volumes, this may result in slight delays.
We are pleased to inform you that all of your recent withdrawal requests have been successfully processed by our Financial Department, and the funds have been released to you. You can expect to receive the funds within three banking days.
Thank you for your patience and understanding. We sincerely apologize for any inconvenience this may have caused.
Please feel free to contact us in case of any questions via live chat or at support@winnerz.com.
Wishing you continued enjoyment and good emotions at Winnerz!
Best regards,
The Customer Support Team of Winnerz
The Winnerz Experience
There are ALOT of red flags but most importantly to you as a customer !!!!
WINNERZ IS OWNED BY SPINWISE. Google them and you will see that they are formerly known as Casoo Partners. A lot of people are saying that they didnt pay out withdrawals, were selectively scamming etc. STAY AWAY!
- regularly lies to their players via customer support
- often times you cannot withdraw for unclear reasons (sometimes its the "payment providers" fault, sometimes its waiting for "verification"
- they will do everything to not give you a bonus even if you are a VIP customer
- i have had suspicions about the game providers being manipulated, by the very low RTP. If you want to try this for yourself enter any Netent game and compare how it plays on Winnerz and how it plays on netents own website (alot of design details are not added, very telltale for RTP manipulation). Another example is in Book of Dead where you occasionally can get a dead spin with two identical symbols in the same row (should not be possible)
- slow response via support
- they will do everything in their power to stall you from withdrawing your money (verification processes, etc etc)
- they will randomly change their terms without informing their users, for example: all of a sudden the weekly "cashback" (which is only available if you have a negative total income on Winnerz) was changed from being wager free to having a wager term, players were not informed
- they act like having a VIP manager is a bonus, in fact the "vip manager" will just repeat the same things the regular support says.
- be careful of matching deposit bonuses with them since they will take the WHOLE BONUS (DEPOSIT + BONUS) into account when wagering
- shady payment providers
- they will 100% stall you from withdrawing if you are trying to make a big withdrawal (> 1k)
- a lot of gaslighting from the support team
My suggestion: choose another casino.
Thanks
3 December 2024
Unprompted review
Reply from Winnerz Casino
We deeply appreciate the time and effort you have taken to share your experience with us. Your feedback is invaluable, and it helps us improve our services.
As outlined in our Terms and Conditions, completing the KYC (Know Your Customer) procedure is a mandatory step before requesting a withdrawal. We recognize the importance of this process and are committed to making it as swift and efficient as possible. Rest assured, once the required documents are submitted and approved, withdrawals are processed promptly.
Additionally, we would like to remind you that certain payment methods may have varying limits per withdrawal request. At Winnerz, we are committed to ensuring customer convenience by offering a wide range of payment options to accommodate your preferences.
In order to maintain an exceptional experience for our platform’s users, we offer a range of bonuses including, but not limited to, weekly cashback, loyalty bonuses, and deposit bonuses. We would like to remind you that our free bonuses, including cashback and weekly cashback free spins, are wager-free. Additionally, please, be informed the chances of receiving a complimentary bonus can significantly improve with increased gaming activity.
Furthermore, please note that all our deposit bonuses are sticky. This means the real balance is used first, and winnings are transferred to the bonus balance, which must be wagered per the wagering requirements. To learn more about specific bonus conditions, simply click "Read More" next to the bonus or reach out to our support team for assistance. Rest assured, our dedicated support team is fully committed to ensuring your satisfaction by providing prompt, respectful, and personalized responses to your inquiries. We strive to address your needs efficiently and thoroughly, making your experience with us smooth.
Moreover, as a licensed and responsible operator, Winnerz neither has the authority nor the capability to manipulate the outcome of any game. All our games are sourced directly from reputable, certified studios that undergo regular audits to ensure fairness and transparency.
We sincerely apologize for any inconvenience caused and greatly appreciate your understanding!
Should you have any questions or concerns, please do not hesitate to contact us.
Best regards,
The Customer Support Team of Winnerz
Did a withdrawal request and have been…
Did a withdrawal request and have been waiting more than 10 days for and still waiting to get my money… talk to them everyday but nothing happens
18 June 2024
Unprompted review
Reply from Winnerz Casino
Hello Herman,
Thank you for taking the time to provide your feedback.
We sincerely apologize for the delay you experienced in receiving your funds.
According to our system, your withdrawals have been processed, and there are no pending transactions.
It is never our intention to withhold rightfully earned winnings. However, technical issues on the service provider's side can occasionally cause delays, which we have communicated to you.
We are committed to improving our services to prevent such delays in the future.
Thank you for your understanding.
If you have any further questions or concerns, please contact us via live chat on our website or by email at support@winnerz.com. We will be happy to assist you!
Best regards,
The Winnerz Customer Support Team
Deposited money that never reached my…
Deposited money that never reached my account, messaged customer help about it and they said it would be refunded in 1-5 business days, it was not. Messaged again and they asked for ALL of my bank statements from 2024. Reluctantly I sent it and after that they never got back to me. Customer help is all AI along with the replies to the posts on this page so not much else you can do if they screw you over. Stay well away.
10 May 2024
Unprompted review
Reply from Winnerz Casino
Hello Aaron,
Thank you for your review!
We apologize for the difficulties you experienced with your deposits and the longer-than-expected resolution time. While thorough investigations sometimes take longer, our team strives to resolve all issues as quickly as possible.
We can confirm that your issue has been resolved, and we have informed you of this.
If you have any further questions, please contact us via the customer support chat on our website or email support@winnerz.com. We're here to help!
Best regards,
Winnerz Customer Support Team
0/10 rating
0/10 rating , bait bonus program and at the end they just reduce your bonus to minimum because i used buy bonus option , i do not recommend , customer service really rude
10 March 2024
Unprompted review
Reply from Winnerz Casino
Dear Sten,
Thank you for sharing your feedback with us. We truly value your input.
We're genuinely sorry to hear about your experience at our casino. Your opinion matters greatly, and we're committed to enhancing our services to ensure the best possible experience for all our players.
Following your feedback, we've conducted an investigation into the situation you encountered during the bonus gameplay. We'll be reaching out to you directly to provide further information and address any concerns you may have.
In case of further questions or inquiries, feel free to contact us directly via email support@winnerz.com or by live chat on our website.
Best regards,
Winnerz customer support team
I have experienced the fastest…
I have experienced the fastest withdrawals at winnerz. additionally, i enjoy the convenience of playing their games on my mobile device, which is a significant advantage. i also love the fact that i can win more rewards with winnerz's perks such as their deposit bonuses and the daily cashback bonus.
17 January 2024
Reply from Winnerz Casino
Dear Aidan,
Thank you for your feedback.
We are glad to hear that you have had a positive experience at our casino.
If you have any questions, be sure to contact our dedicated customer support, who will gladly assist you.
With best wishes,
The customer support team of Winnerz
I am a sucker for great casino bonuses…
I am a sucker for great casino bonuses and winnerz offers just that. i love their reload bonus and daily cashback the best as these help prolong my gaming sessions. the cherry on top is that they have an amazing selection of games so im always entertained and i spend more of my time playing here!
18 January 2024
Reply from Winnerz Casino
Dear Gunnar,
Thank you for sharing your feedback.
We are thrilled to learn that your experience at our casino was a positive one. Your satisfaction is our top priority, and we're committed to delivering exceptional service at every visit.
Should you have any inquiries or need assistance with anything related to your experience, our dedicated customer support team is ready to help. Feel free to reach out via live chat or by email at support@winnerz.com.
Wishing you continued enjoyment and good emotions at Winnerz!
Best regards,
The Customer Support Team of Winnerz
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