Happy with the site at the moment one of the good ones. This my partner's site and shes had a few wins but not withdrawn up until yesterday... Withdrawal has not yet been processed yet been 12 hours n... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great site to play on and have withdrawn before 500 which I got the same day. Now that it's a bigger amount they are asking for verification which none seems to be right. Now it's the weekend and will... See more
Company replied
Maria the agent was most effective and dealt with my problem efficiently and promptly, she even granted me some free spins as a gesture of good will which I thought was very kind of her...!! She reall... See more
Company replied
I need support with a welcome bonus on an online bingo room. I deposited with the wrong code and I couldn't redeem my welcome bonus as a new customer. Mada from live chat sorted this for me in a fast... See more
Company replied
Company details
Information provided by various external sources
Wink Bingo is one of the pioneers of Online bingo in the UK, on the past 7 years, Wink Bingo gave away millions of pounds in prizes.
Contact info
United States
- www.winkbingo.com
4.0
Great
693 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and nice Denisa m
19 September 2025
Unprompted review
Reply from Wink Bingo
Hi there!
Thank you for your kind feedback! We're glad to hear that our team was able to assist you quickly and efficiently.
If you ever need help again, don't hesitate to reach out — we're always here to support you!
Wink Bingo Team
Agent Mada was kind and friendly…
Agent Mada was kind and friendly replied very fast which is great 👍 thank you for getting the best customer service on.
18 September 2025
Unprompted review
Reply from Wink Bingo
Hi Renata,
That’s wonderful to hear, we're glad that our support team could get things resolved for you!
At Wink Bingo, we’re dedicated to making your gaming journey smooth, enjoyable, and fully supported. Your kind feedback truly inspires us to keep aiming for excellence, thank you!
We hope you keep enjoying our games and have many more exciting moments with us in the future. Thanks again for your review!
Best regards,
Wink Bingo Team
I had brilliant experience with Denisa…
I had brilliant experience with Denisa M. Solved my problem quickly and easily many thanks 😊
18 September 2025
Unprompted review
Reply from Wink Bingo
Hi Yildiray,
Thank you so much for taking the time to share your review with us! We truly appreciate your feedback and are pleased to hear you had a great experience with our support team.
We hope you'll continue to enjoy the time you spend with us and we look forward to providing you with many more exciting and rewarding experiences in the future.
Your satisfaction is our top priority, and we're always here to assist you whenever you need.
Thank you again for choosing to play with us!
Warm regards,
Wink Bingo
Claudia A
Claudia A, who I’ve spoken to was a great help, she did everything I asked help for and went beyond to help me even more, what a credit to your team, again thankyou Claudia.
18 September 2025
Unprompted review
Reply from Wink Bingo
Hi Shannon,
Thank you so much for taking the time to share your review with us! We truly appreciate your feedback and are pleased to hear you had a great experience with our support team.
We hope you'll continue to enjoy the time you spend with us and we look forward to providing you with many more exciting and rewarding experiences in the future.
Your satisfaction is our top priority, and we're always here to assist you whenever you need.
Thank you again for choosing to play with us!
Warm regards,
Wink Bingo
Emanuele was very helpful and…
Emanuele was very helpful and supportive and sorted out my problem thank you
17 September 2025
Unprompted review
Reply from Wink Bingo
Dear Sadie,
Thank you so much for sharing your lovely review of our slots and bingo games at Wink Bingo. We’re delighted to know that you enjoyed your experience with us.
Our team is committed to creating an engaging and enjoyable environment for all our players, and your kind words are a wonderful reminder of that effort.
We truly value your feedback and look forward to welcoming you back for more exciting moments at Wink Bingo!
Best regards,
Wink Bingo Team
Denisa M was very helpful and helped…
Denisa M was very helpful and helped really quickly and professionally. Although couldn’t help with a big win 😉
17 September 2025
Unprompted review
Reply from Wink Bingo
Hello Ceri,
We’re so grateful that you took a moment to share your review with us! It’s absolutely wonderful to hear that our support agent was able to help you effectively and that your issue was resolved just the way you wanted.
At Wink Bingo, we’re committed to giving you the best gaming experience and support possible. Your lovely feedback truly motivates us to keep reaching for the stars!
We hope you keep enjoying our games and have many more exciting moments with us in the future. Thank you once again for choosing us, and we can’t wait to welcome you back soon!
Best regards,
The Wink Bingo Team
Dorheea
Excellent communication and resolved my enquiry straight away with no delay
17 September 2025
Unprompted review
Reply from Wink Bingo
Dear Sara,
Thank you very much for taking the time to share your positive feedback.
We are delighted to know that our team has met your expectations and contributed to an enjoyable experience. Providing quality service and entertainment is at the heart of what we do, and it's always encouraging to see those efforts appreciated.
We look forward to continuing to deliver the fun, excitement, and personalized support you deserve.
Best regards,
Wink Bingo Team
Adelina c
Adelina c. Was so professional and helpful when I put the wrong code in and personally sorted it out
16 September 2025
Unprompted review
Reply from Wink Bingo
Hi there,
We want to take a moment to thank you for your amazing feedback!
Our team is committed to ensuring you have an exceptional gaming experience, complemented by our personalized support. It's truly rewarding to hear that our agents' efforts are recognized.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thank you again for your review!
Kind regards,
Wink Bingo Team
Reply from Wink Bingo
Hi Matthew,
We truly appreciate your fantastic review! It brings us immense joy to hear from satisfied customers like you, and your kind words mean a lot to our team.
We hope you will continue to enjoy our slots and bingo games, and we can't wait to bring you even more fun and excitement in the future. Thank you once again for your wonderful feedback!
Kind regards,
Wink Bingo Team
Help from Support
Maria was great helping with updating my card details and removing the old one .
11 September 2025
Unprompted review
Reply from Wink Bingo
Hi Keith,
Thank you so much for your feedback! It's always wonderful to know that our agents' dedication is noticed.
Our team aims to provide the best possible experience on our website, and your kind words motivate us to always strive for excellence.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Kind regards,
Wink Bingo Team
Great an friendly agent in Mada…
Great an friendly agent in Mada extemely Helpful ,understanding and great asset to your already great site thank you again
9 September 2025
Unprompted review
Reply from Wink Bingo
Hi Anthony,
Thank you so much for your feedback!
It’s always wonderful to hear that our agents' commitment is noticed and appreciated. We take great pride in delivering an exceptional gaming experience alongside outstanding customer support, and we truly appreciate your kind words.
Thank you again for your review, and we hope to see you back at Wink Bingo soon for more exciting games and prizes!
Kind regards,
Wink Bingo Team
Well I wished I read all the reviews as…
Well I wished I read all the reviews as I opened this account a long time ago but not played on it for ages but I come back to it and my god I will be closing it down I have put a lot of money on here and that's on lucky twins we'll stay clear of that game and another thing that's putting me of with this site is people are saying when they have a win they don't pay up or there account is closed the next morning I have never heard of such a site that's a red flag and should ask for id documents at the beginning of account opening not wait until people have deposited
6 September 2025
Unprompted review
Reply from Wink Bingo
Hi there Suzanne,
Thank you for taking the time to share your experience, we're really sorry to hear that your return to our site has been disappointing.
We understand how frustrating it must feel to have concerns about gameplay and account security, and we take feedback like this very seriously. Please rest assured that we’re committed to fair play and transparency, and we want to look into this further for you.
We’d love to help however we can. To do that, could you please fill out our Trustpilot Contact Form? That way, we can locate your account and see what we can do to make things better. If it’s easier, you can also pop onto our 24/7 live chat — one of our lovely team members will be happy to help you right away.
Thanks again for your feedback — we hope to turn your experience around.
Warm regards,
Wink Bingo Team
Such a quick and helpful response
Such a quick and helpful response
4 September 2025
Unprompted review
Reply from Wink Bingo
Hello, Lewis!
Thank you so much for your amazing review. It's always wonderful to hear from satisfied customers like you!
Our team is dedicated to providing top-notch games, outstanding support whenever you need it, and a truly memorable gaming experience. We sincerely appreciate your feedback and thank you for choosing Wink Bingo as your main gaming destination.
We hope you continue to enjoy everything we have to offer, and we can't wait to bring you even more fun and excitement in the future!
Kind regards,
Wink Bingo Team
The support team at Wink are very…
The support team at Wink are very helpful,
Thank you to Madalina, very customer focused, she’s great
Wink bingo is by far the most enjoyable and genuine site
2 September 2025
Unprompted review
Reply from Wink Bingo
Hi there! 💙
Thank you so much for your lovely review! We're thrilled to hear that you're enjoying your time on Wink Bingo and that our support team, made a great impression. We’re proud to have such dedicated team members who truly care about our players.
Your kind words mean the world to us, and we’re so happy to be your go-to bingo site! 🎉
Wishing you lots of fun and big wins ahead!
The Wink Bingo Team ✨
Happy with the site at the moment one…
Happy with the site at the moment one of the good ones. This my partner's site and shes had a few wins but not withdrawn up until yesterday... Withdrawal has not yet been processed yet been 12 hours now and will update when the money goes in my bank with hopefully no issues. Only downfall is figuring your way around the site but once you do all good. Fingers crossed there's no problems with my withdrawal.
2 September 2025
Unprompted review
Reply from Wink Bingo
Hi Daniel,
Thank you for your comment! Feedback is always useful to hear and we of course heard you.
We’d love to help however we can. To do that, could you please fill out our Trustpilot Contact Form? That way, we can find your account and see what we can do to make things better.
If it’s easier, you can also pop onto our 24/7 live chat — one of our lovely team members will be happy to help you right away.
Hope to hear from you soon!
Take care,
The Wink Bingo Team
Denisa M from customer service was…
Denisa M from customer service was extremely helpful and lovely. Appreciate her support. Recommend her
31 August 2025
Unprompted review
Reply from Wink Bingo
Hello Cara,
Thank you so much for sharing your kind review of our slots and bingo games at Wink Bingo. We’re delighted to hear that you had such an enjoyable time playing with us!
Our team is dedicated to creating fun and engaging experiences for all our players, and it means a lot to know that our efforts are appreciated. Feedback like yours truly motivates us to keep delivering the very best.
We’re grateful for your support and look forward to welcoming you back to Wink Bingo.
Best regards,
Wink Bingo Team
Denisa was very helpful and sorted out…
Denisa was very helpful and sorted out my problem very quick
25 August 2025
Unprompted review
Reply from Wink Bingo
Hi Emma,
Thank you so much for taking the time to share your review with us! We truly appreciate your feedback and are pleased to hear you had a great experience with our support team.
We hope you'll continue to enjoy the time you spend with us and we look forward to providing you with many more exciting and rewarding experiences in the future.
Your satisfaction is our top priority, and we're always here to assist you whenever you need.
Thank you again for choosing to play with us!
Warm regards,
Wink Bingo Team
Maria was extremely helpful and…
Maria was extremely helpful and pleasant excellent customer service skills and absolutely fantastic people skills was a pleasure to talk to her
23 August 2025
Unprompted review
Reply from Wink Bingo
Hi there,
Thank you so much for taking the time to share your review with us! We truly appreciate your feedback and are pleased to hear you had a great experience with our support team.
We hope you'll continue to enjoy the time you spend with us and we look forward to providing you with many more exciting and rewarding experiences in the future.
Your satisfaction is our top priority, and we're always here to assist you whenever you need.
Thank you again for choosing to play with us!
Warm regards,
Wink Bingo Team
Reply from Wink Bingo
Hi Lilly,
Thank you so much for taking the time to share your review with us! We truly appreciate your feedback and are pleased to hear you had a great experience with our support team.
We hope you'll continue to enjoy the time you spend with us and we look forward to providing you with many more exciting and rewarding experiences in the future.
Your satisfaction is our top priority, and we're always here to assist you whenever you need.
Thank you again for choosing to play with us!
Warm regards,
Wink Bingo Team
So i get a bonus 100 spins when joining…
So i get a bonus 100 spins when joining but if you win in real money and withdraw any winnings your bonus spins are forfeited which is not right lost out on my bonuses because I withdrew my winnings !
14 August 2025
Unprompted review
Reply from Wink Bingo
Hi Carol,
We sincerely apologize that your recent experience did not meet your expectations.
We truly regret any disappointment caused by the revocation of your bonus. While this action was taken in line with our Terms and Conditions, we fully understand that it may not be the outcome you were hoping for.
Our aim is always to provide you with an enjoyable experience, so we have reached out to you privately to discuss the matter further and explore how we can make your time with us more positive moving forward.
Kind regards,
Wink Bingo Team
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