Window Nation Ltd Reviews 

128
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional installation team, noting that the fitters work efficiently, pay close attention to every detail, and leave the property exceptionally clean and tidy after finishing. People also emphasize the outstanding quality of the products, mentioning that the new windows and doors significantly improve home insulation, interior comfort, and overall visual appearance. However, some reviewers were not happy with unexpected pricing issues experienced during sales interactions. A few people additionally mentioned experiencing communication delays when waiting for their official project quotes or dealing with unexpected weather-related schedule changes.

What people talk about most

Service

Users describe positive interactions with service, highlighting the smooth installation process and... See more

Staff

Consumers find staff to be exceptionally professional and polite throughout the entire process. Reviewers... See more

Quality

Reviewers express great satisfaction regarding quality, highlighting that the products are well fitted and... See more

Product

Clients share satisfaction on product, highlighting the superior quality and brilliant appearance of the new... See more

Price

People report positive experiences with price, noting very fair rates and competitive quotes that align well... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Right from the first consultation Window Nation Ltd were first rate . Friendly , knowledgable , trustworthy and absolutely no pressure sales . Our needs were discussed and the best solution foun... See more

Company replied

Rated 5 out of 5 stars

The whole process was very smooth, great customer service from beginning to end including aftercare. The fitting was a quick process, the men who came were professional and friendly, they cut and ins... See more

Company replied

Rated 5 out of 5 stars

I don’t usually leave reviews, but Window Nation UK genuinely impressed me. After getting a few quotes from other companies, they stood out for being straightforward and transparent about pricing.... See more

Company replied

Rated 5 out of 5 stars

From the first contact to the final fitting, Window Nation UK delivered a really positive experience. Communication was clear, the staff were friendly, and the whole process felt well organised. The... See more

Company replied


Company details

  1. Double Glazing Installer
  2. Conservatory Construction Contractor
  3. Conservatory Specialist
  4. PVC Windows Supplier
  5. Window Installation Service

Written by the company

Double glazed windows and doors should offer aesthetically pleasing beauty that complements your home, with A+ energy efficiency along with security that forms a barrier to protect you and your family. We’re here to guide you through all the available choices, along with the sometimes-complicated options to help make buying double glazing products a pleasant and easy process. With 45+ years of combined experience from marketing to installations, Window Nation can offer you a professional service to help you select the best double glazing related products to meet your requirements. At Window Nation we are a Assure certified approved glazing installer, with an extensive list of accreditations to ensure a high-quality installation with great customer service for peace of mind. Also backed with a 10-year insurance backed guarantee with HIP. We supply double glazing products across the counties of England. We cover Bedfordshire, Buckinghamshire, Cambridgeshire, Essex, Hertfordshire, Leicestershire, Lincolnshire, Norfolk, Northamptonshire, Nottinghamshire, Oxfordshire, Rutland and Suffolk.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

128 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.6

All reviews

(128)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5* Service

Was only one window, a lot of firms wasn’t interested as it was a small order.
The salesman was very helpful and knowledgeable and installation spot on.
Will definitely be having more windows done in the future.

19 July 2024
Unprompted review
Window Nation Ltd logo

Reply from Window Nation Ltd

Good morning
Thank you for your feedback and Review
No job too big or small for us and we aim to give 100% on every project whether 1 window or a whole house of windows and doors

Thank you for taking the time to leave this review


Window nation

Rated 5 out of 5 stars

Window Nation Peterborough supplied and…

Window Nation Peterborough supplied and installed new windows and doors in our church conversion. The quality of the windows and installation was 1st class. They installed an door with an arched head where a 160 year old arched window was. The detail of the glazing was amazing with the stained glass around the outer perimeter matching the remaining 160 year old stained glass windows. The result was so impressive we are now considering replacing the rest of the arched windows with sliding sash windows. We would highly recommend to anyone.

27 June 2024
Unprompted review
Window Nation Ltd logo

Reply from Window Nation Ltd

Hello Mr Lynch

We are so glad we met your expectations on your project and look forward to completing more work for you in future

Thank you for your review. It is appreciated

Regards

Window nation limited

Rated 4 out of 5 stars

Very pleased with service from start to…

Very pleased with service from start to finish. It looks like we have a new house after having all windows, patio/front door fitted! The whole Team were polite and courteous at all times. As per your other reviews, George, the fitter has to be given the gold star for his non-stop, hard working ethic. We only gave 4 stars because we had to wait two weeks for the front door to arrive but it was certainly worth the wait. Thank you all very much.
Debra and Andy

20 July 2024
Unprompted review
Window Nation Ltd logo

Reply from Window Nation Ltd

Hello

Thank you for your review and your feedback is very welcome. We strive to give the best possible experience and we believe that's where we are headed.
Again thanks for your review

Regards
Window nation

Rated 5 out of 5 stars

Satisfied Customer

We had four windows replaced a few weeks ago. The installer waa polite and professional and left the house spotless. One window was under sized, so was fitted the following week.
We are now going to get a quote for three more windows and, if the price is right, will get them replaced as well.

8 April 2024
Unprompted review
Window Nation Ltd logo

Reply from Window Nation Ltd

Hi Mr Brown
Thank you so much for your feedback and we are pleased that you are going to use us again, that speaks volumes.

We hope we can fulfill your needs again next order

Regards

Window Nation

Rated 5 out of 5 stars

Satisfied customer!

Just had 5 windows fitted by George. Superb job he worked non stop single handed and was all done in one morning! We are very impressed with the finished job. Everything was left clean n tidy. He even managed to negotiate round our stair lift without a scrape! He's a credit to the company. A great job at a fair price.

17 July 2024
Unprompted review
Window Nation Ltd logo

Reply from Window Nation Ltd

Hi
Thank you for leaving a review and we will pass this on to George

We are glad you are happy with the work we carried out for you

Window nation Ltd

Rated 5 out of 5 stars

Great windows

Just had our Windows replaced and wanted to share the experience.
The sales process was smooth and pressure-free, and we felt we got a good deal on the Windows.
George, the Window fitter, did a stellar job, it was quick, high-quality work, and he left everything spotless after he was finished.

Really happy with the end result and would recommend.

24 June 2024
Unprompted review
Window Nation Ltd logo

Reply from Window Nation Ltd

Thank you so much for this review, we are always happy to see customers who love the work we have done

Regards

Window nation

Rated 5 out of 5 stars

We love everything about our new front…

We love everything about our new front door and we have received many compliments on it. The service we received from Windownationuk was superb from start to finish and we would not hesitate to recommend them.

7 June 2024
Unprompted review
Window Nation Ltd logo

Reply from Window Nation Ltd

Good evening Mr Corcoran
Thank you leaving your review. We always want to make sure that our customers are left happy and we know you will enjoy your new door

Rated 5 out of 5 stars

New windows and doors

We are very pleased with our new windows and doors installation. The fitter was very good with the installation his work was very good.

26 June 2024
Unprompted review
Window Nation Ltd logo

Reply from Window Nation Ltd

Good morning Mr Barber
Thank you very much for your review and we are pleased all went well
I will pass your comments to our fitting team

Regards

Window nation Ltd

Rated 5 out of 5 stars

Highly recommend

After many months of dropping hints to my husband, that we needed a new front and back door, he contacted Windownation after being recommended by a friend. I have to say that I couldn't be any more happy with the whole experience. The representative who came out to see us was polite, he didn't put us under pressure to purchase unlike the previous two company's who came to give us a quote. The installation was carried out by george who arrived on time and was polite and friendly he done a fantastic job. We are really happy with our new doors and plan to return for new windows in the near future. Highly recommend

7 June 2024
Unprompted review
Window Nation Ltd logo

Reply from Window Nation Ltd

Hi Kelly
Thank you so much for taking the time to leave a review
It's nice to know that the work we have done for you met your expectations and even better than that you plan to use our company for future work

Regards

Window nation Ltd

Rated 5 out of 5 stars

Fabulous would thoroughly recommend

I don’t normally write reviews but I felt I had to on this occasion, we have just had a set of patio doors installed by Window Nation where it involved having to make cuts into the existing brickwork

I was obviously concerned about it all mainly the mess etc and because of that reason I put the project on ice for some time but in the end decided to get the patio doors replaced, and have to say that all my fears were erased I was pleasantly surprised as they did a fantastic job

All I can say is that the workman were polite and cleaned up thoroughly throughout and the end result is fabulous, I would like to thank Window Nation and would certainly recommend their services to anyone thinking of replacing their windows

10 June 2024
Unprompted review
Window Nation Ltd logo

Reply from Window Nation Ltd

Good evening Mr Rolph
Thank you for your review and recommendation. We aim to achieve the biggest standard possible of customer care and value for money and reviews like this means we are on our way to achieving that

Thanks again

Window Nation Ltd

Rated 5 out of 5 stars

Great

Great local company george done a great job we will be using window nation again when we get our doors done

25 June 2024
Unprompted review
Window Nation Ltd logo

Reply from Window Nation Ltd

Thank you Barry for your review and I will pass on your comments to George

Best
Window nation Ltd

Rated 5 out of 5 stars

George Robert’s top man.

George Robert’s did a really professional job . We were very impressed with his work.

30 May 2024
Unprompted review
Window Nation Ltd logo

Reply from Window Nation Ltd

Good morning
Thank you for your review. So glad that we did another good job and that you took the time to leave your review. Thank you also for the positive feedback for our installation team, they always like praise for a job well done

Window Nation

Rated 5 out of 5 stars

Excellent

Yesterday I had 6 windows fitted and I'm really happy, thanks window nation for a great job the transformation is incredible

28 May 2024
Unprompted review
Window Nation Ltd logo

Reply from Window Nation Ltd

Thank you so much for your feedback

It's great to see customers happy and having had a positive experience

Rated 1 out of 5 stars

An absolute disgrace of a company

Window Nation UK are without doubt the worst company I have ever had the misfortune to deal with. After taking a deposit of £3k in August 2023 we were told our doors and windows would be installed within 8 weeks. Over the next 7 months we chased Window Nation UK but were lied to repeatedly. Over that period we were given 8 separate dates for the work to commence. On at least three of those dates we were told the work would start the next day but nobody ever arrived. Each time we were forced to chase them to ask why nobody had shown up and each time we would receive a raft of excuses for their abject failure. Those excuses including the parent company had gone into liquidation, employees where on holiday, were ill or had left the business entirely.
Martin who we had to endure working with for the duration of this charade told us on at least two occasions that he was leaving both the company and even the industry!
In between the time we paid the deposit and them finally admitting the could not fulfil our agreement my father became ill and passed away. Martin was aware of this yet still kept insisting the work would start in a matter of weeks. Obviously this never happened and we finally received our deposit back a month after we were assured it had been refunded.
The finale to this (which says everything you would ever need to know about this company) is that they forwarded the details of the company who were supplying the doors so we could get them fitted by somebody else. We were astonished to learn that Windows Nation UK had NEVER placed the order for the doors. The whole thing was a lie, the work would NEVER have happened because the doors were never ordered!
Quite what they got out of treating us in this manor particularly given what we were going through at the time I have no idea. Why they would string us along for months is beyond me.
When I put this to Martin he didn't reply, there was no apology or any attempt to rectify the situation. They are an absolute disgrace of a company and I would advise anyone against using them.

20 March 2024
Unprompted review
Window Nation Ltd logo

Reply from Window Nation Ltd

I’m not sure why you put this review on here as you never had a contract with us. And you have left the same review as your wife has. I can only assume you are trolling us or have a vendetta against us. I can assure you that the company does not have that ethos.

We ask you to remove this review as it’s just a repeat of your wife’s and will be reported

Regards to you

Window nation Limited

Rated 5 out of 5 stars

I have to admit I was soooo impressed…

I have to admit I was soooo impressed with the service efficiency and quality of work. They were quick and swift and minimal distraction when doing my doors.

2 January 2024
Unprompted review
Window Nation Ltd logo

Reply from Window Nation Ltd

Thank you Mr Najib for your review
It was a pleasure to work with you.

Rated 1 out of 5 stars

Stay clear

We were told 10:30 for a quote they turned up half and hour late with no contact sent them packing website is a shambles stay clear

24 April 2024
Unprompted review
Window Nation Ltd logo

Reply from Window Nation Ltd

We always book our appointments with a half hour so 10.30-11 simply because of any traffic issues.
You haven’t explained why our website is a shambles? And why anyone should stay clear? I even apologised over text.
I understand you may be a bit upset by that but to leave a 1* review when you have had no real dealings with us is we believe unfair. “Let’s ruin this company because…”

Again sorry you felt the way you did but we have thousands of very happy customers who have had excellent fits.

Regards
Window nation Ltd

Rated 5 out of 5 stars

Done brilliant job

Done brilliant job - and very quickly
Very happy with communication- quality and services
highly recommend

16 April 2024
Unprompted review
Window Nation Ltd logo

Reply from Window Nation Ltd

Hi raimondas

Thank you for your great review, we are pleased that you had a great experience

Window nation Ltd

Rated 4 out of 5 stars

Had front and back cladding done by a…

Had front and back cladding done by a lovely fitter. Am pleased with the job.

12 April 2024
Unprompted review
Window Nation Ltd logo

Reply from Window Nation Ltd

Thank you for your review and we look forward to helping you with any future work

Window nation

Rated 1 out of 5 stars

Very poor

We had a very poor experience getting a new door. I had an early warning sign when the surveyor didn’t turn up for an appointment. To make up for it they quoted a cheaper price over the phone. We had many delays — I was assured the door would be fitted within 6 weeks in October. It wasn’t fitted until April. The conmunication was poor — in both instances the fitters turned up it was at different times to those agreed over the phone. At the first attempt, the frame was the wrong size and the door was scratched. The second door admittedly looks good, but the silicone is untidy and the fitter left the wires too short to put the nest doorbell back on so I’ll likely need to spend more for an electrician to refit. You get what you pay for. Avoid.

11 April 2024
Unprompted review
Window Nation Ltd logo

Reply from Window Nation Ltd

Hi Paul
Sorry to hear that you had a bad experience as we want to make sure all our customers are happy with the work we do. Quality and customer service are the two things we strive to give our customers and I’m sorry we haven’t met your expectation on this occasion.

Rated 5 out of 5 stars

We've got a great and satisfying…

We've got a great and satisfying experience throughout the whole process in having a new doors of our house. Martin is very kind in helping us as well as his staffs. They are great in their jobs, i can say.

9 April 2024
Unprompted review
Window Nation Ltd logo

Reply from Window Nation Ltd

Hi
Thank you for your wonderful review. We are glad your experience was great and it was a pleasure to do the work for you

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