Willy Worms Reviews 

Ordered a kilo of dendrobaenas at nearly £30... I received a kilo of worms that were not even 2 inches long and as thin as spaghetti.. I've photos of them as proof , but their website doesn't let you contact them with photo evidence... won't be using them again .. .buyer beware

Fast delivery, well packed and in great condition, what more can you ask for.
I will definitely use again.

This was my first order from Willys Worms 🪱 and it was 💯spot on.
I was initially nervous of ordering bait online. I haven't fished for years as I care full time for my Beautiful Wife.
I asked questions and received full/timely responses.
The prices seemed reasonable, although I didn't shop around.
I'm going away on a Friday and wanted to ensure my bait arrived in time so ordered on a Tuesday afternoon. It arrived the very next day.
The bait was really well packaged although my worms were labelled "½ gallon maggots"🤣.
Bait was exactly as described,one caster in ½gallon white maggots is awesome. Followed instructions on website and those maggots were partying in no time.
I've bought far to much bait for 3 days ,something like 14 pints live+hemp+tares but it's worth it.
Thank you. I hope to return when I can. X
Absolutely brilliant

Brilliant! Everything arrived on time.
Saved a small fortune getting stuff here as a lot more expensive at the fishery.
Now all we need to do when there is pay for the fishing!
Will be using from now on!
Thanks you

It’s not my first time using this outlet and from my personal experience the ordering process and delivery was very v good. Ordered 2 gallon of red maggots , I know they look poorly at the start but give them time and they will recover. Outer packaging was good , the inside sealed thermal cover was great and the ice packs helped.

Willy worms, i’ve purchase from them before, their worms smelt bad & died quickly, i complained they aimed the blame on me, when i have a 3 layer portable worm farm, our fishing group members complained about the same issue, i gave willy worms the benefit of the doubt & made a further purchase which i left good reviews.. my latest purchase went missing due to being left on my front step for all eyes to see, i’ve found out they don't comply with consumers right act..

Under the Consumer Rights Act 2015, the retailer is legally responsible for your items until they are in your physical possession.
If you do not physically receive the parcel, and unless you explicitly authorised DPD to leave it on your doorstep as a "safe place", the delivery has legally not been completed..
it doesn’t matter if you was given a time scale, hence why dpd/ most delivery policies are..

If DPD gets no answer at your door, the driver is supposed to follow a standard procedure to attempt delivery or secure the package. Supposed Procedure for Missed Deliveries
Check alternative options: The driver should check if you designated a specific safe place or an authorized neighbor to accept the parcel via the DPD
Automatic redelivery: DPD typically makes two delivery attempts. If the first attempt fails and no safe place is available, they will automatically try again on the next working day.
Leave a card or notification: The driver should leave a physical "we missed you" card or send an email/SMS notification explaining that delivery was unsuccessful.
Diverting to a Pickup shop: If subsequent attempts fail or delivery is not possible, the parcel is redirected to a local DPD Pickup Shop or depot to be held for collection (usually for up to 7 days) before being returned to the sender.
If non is executed
The retailer’s contract is with DPD; your contract is with the retailer. So It is up to the retailer to refund or replace your items and then claim their losses back from DPD
If the retailer says you need to get a crime reference number, Legally you do not need a police report to enforce your consumers rights.

if the retailer isn’t willing to comply with Consumer Rights Act 2015, then it’s a breach of contract, on their part.

Very poor service. Stretched maggots were decomposing when delivered. The smell of decomposition meant that they went straight in the bin. After emailing they were not interested at all.

Contrary to what I’ve read my experience was 1st class. Ordered “on line” a kilo worms and a gallon of maggots! Paid for next day delivery and ice packs. Package arrived boxed with ice packs and insulated outer cover, arrived when stated. No complaints from me this time.

Places an order for worms. The tracking stopped working, no updates from the day I ordered. They charge you £5.95 for next day delivery. It doesn't arrive and their customer service is shocking. I won't ever use this company again

First time order of medium and small (Dendrobaenas ), 250g each. Impressed - comms where good, dispatched quickly and the only delay was with Royal Mail who arrived outside of the ETA. Worms all healthy, well packaged and alive. All in what looks like some really healthy compost as they are all big and fat.

Second time maggots arrived smelling of ammonia even though I paid extra for an ice pack, also sent me barbed versions of rigs I ordered barbless for. I also had some troubles with their system of titling products, I found to be confusing and misleading.

Bought two kilos of worm they arrived in bags containing sticks stones and straw worst dendrobinas I've every bought.

Dreadful company, rude staff and when they have to refund you takes 14 days to bother processing then expect me to wait a further 10 days to get my money back they can't even be bothered to email you back and the only company that claim I own the goods at the point of purchasing and not once taken delivery of goods so clearly don't know your rights as a customer use bought from angling direct several times brilliant service and I will always be using them in the future steer well clear of dreadful customer service

First time ordering from them and for me it's a mixed bag.
Dendras I ordered were all OK as was the casters .
Red maggots and white maggots were small.
Red pinkie were in poor condition.
White pinkie were OK.

I do live out in the country side a bit and my best maggots are normally from AD in Norwich which is about an he turn around so thought I would give willys ago,but will probably go back to travelling to AD

Customer service is above and beyond, sorted out special delivery for me as royal mail won't deliver to mine .
Top quality bait and service ,
Thanks

Excellent maggots , followed the instructions and they were perfect . Better than my local tackle supplies . Will definitely use again.

Brilliant company! Fresh bait delivered to your door within 24 hours with next day delivery.
Had my first delivery of large dendrobaenas and they are premium quality, proper big, fat, juicy worms.
I tell that Willy Worms pride themselves on producing fresh produce and it really shows. Great at updating you on the dispatch and delivery process also. Highly recommend to any fellow anglers looking for a reliable, fast, fresh bait delivery service. You won’t be disappointed!

Ordered 5items on a Tuesday night for delivery Thursday 28th August,
Still waiting for answers and refund or redelivery..have been in contact every day with a member of staff...
Tried using tracking number Via royal mail,but keep getting NO data available...I shall not be using the company again.,I have had to go out and find enough baits for contest on Sunday....as I can't get about much I was looking for a better solution...As a pensioner and 72,

Just had my first delivery 500 grams of Dendrobaena from Willy worms, really impressed they are in great condition and really lively as soon I put them in the tub I had prepared they all buried down the medium.
Fantastic and really lively and great value for money.
Thanks