Ordered my Ford Puma in early September 2025 and 6 months later I am still waiting for a delivery date. I have chased them a few times and I don’t think the car is even on the country yet. I was told... See more
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I signed a 3-year contract and waited patiently for 3 months for my vehicle. Two weeks before delivery, I received a call stating they were increasing my monthly payments. When I refused to accept t... See more
Company replied
We would highly recommend using Kelly-Anne & her team to source & deliver your new vehicle. We just took delivery of our brand new Volvo Xc40 & are delighted with the very professional service. They... See more
Company replied
This is the second time leasing and our original lease company really suffered with communication. After some hunting around I came across the great reviews of Willow and decided to give them as cal... See more
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Company details
About Willow Leasing
Written by the company
THE BEST WAY TO A NEW CAR
Get the best price on the web with an effortless ordering process and great communication. We're here to help you get that brand new car completely hassle-free - no worries, no stress.PERSONAL AND DEDICATED CUSTOMER SERVICE
Get a personal consultant who is there to guide through your leasing process. Dedicated. Helpful. With prompt updates and great communication, our team comes highly recommended.ALL MAKES & MODELS
Looking for something specific? Come to us, we have access to all makes and models. Can't find something on our website, speak directly to our team of fantastic consultants who can source a price for you on whatever you want. We're just a phone call or email away.MEMBERS OF THE BVRLA
We are a member of the BVRLA; meaning that we have to, like every member, abide by a Code of Conduct that is in place to make sure that you, the customer gets clear and precise information, fair terms and conditions, a complaint resolution service and a high standard of service. All BVRLA members undergo an annual audit that inspects us to make sure we maintain our compliance to BVRLA standards and Code of Conduct.Contact info
Office 1, DN10 6JG, Bawtry, United Kingdom
- 03453503776
- enquiries@willowleasing.com
- www.willowleasing.com
2.6
Poor
358 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
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Excellent service from beginning to end.
10 November 2021
Unprompted review
Reply from Willow Leasing
Hi Marianne! Thank you for writing a review for us! It's great receiving feedback from our customers and we are so please you rated us five stars! Connect with us on our social media, we would love to hear from you!
Happy Driving! - Sophie
Top service from Willow Leasing
Great service from Willow Leasing when arranging a new lease car. Kelly-Anne was superb and kept me up-to-date throughout the whole process, making everything straightforward and responding to questions quickly. I'd definitely use Willow again and would highly recommend. Thanks.
30 October 2021
Reply from Willow Leasing
Hi Ricky! Thanks for taking the time to write a review for us! It means a lot to us when we hear about our customer's experiences and we are happy to know that you would recommend us and use us again. We look forward to helping you again in the future!
Happy Driving! - Sophie
Amazing!
Kelly-Anne made the whole process so relaxed and straightforward! Can't thank her enough! Will definitely use her again! Thank you! Matt
28 October 2021
Reply from Willow Leasing
Hi Matthew! Thank you for leaving us a five-star review! We always appreciate getting feedback and we are so happy to hear how satisfied you were with our service! I'll make sure that Kelly-Anne sees your praise - she'll be quite pleased! Make sure to follow us on our social media channels, we'd love to keep in touch!
Happy Driving! - Sophie
I have been very impressed with Scott…
I have been very impressed with Scott Marshall. He is great to deal with any queries issues and keeping me informed. He is a great ambassador for Willow Leasing and would certainly recommend Scott to my friends and family.
25 October 2021
Unprompted review
Reply from Willow Leasing
Hi Catherine! Thank you for your great review! We're so glad with how impressed you were with our service - we always aim to provide an A* service to everyone! Scott will be so happy to read your kind words! You may not know but we have a referral scheme so if you recommend us to your friends, family and colleagues, you could get some money back as a reward!
Happy Driving! - Sophie
Scott Marshall
Scott was fantastic throughout my experience with Willow Leasing. He helped make the whole process effortless, with great customer service and communication throughout. Willow Leasing offer great prices and guide you through the entire process - would highly recommend!
23 October 2021
Reply from Willow Leasing
Hi Rachel! Thank you for leaving us some great feedback! Customer satisfaction is very important to us so we're glad that you've given us five-stars! I'll make sure that Scott sees your kind words - he'll be quite pleased!
Enjoy your car and happy driving! - Sophie
How lovely to deal with a company who…
How lovely to deal with a company who made the process easy for leasing my new car. I dealt with one gentleman called Scott Marshall, he was very helpful and kept me informed through the complete process. If ever unsure about anything Scott dealt with my inquiry really efficiently. Thank you Scott and nothing was too much trouble. Fingers crossed when due for new car in 2 years time Scott will still be there to deal with me.
21 October 2021
Unprompted review
Reply from Willow Leasing
Hi Pauline! Thanks for leaving us such a fantastic review! We always aim high and we're proud to keep our customers as happy and stress-free as possible! We're glad that you felt this way about our service and the service you got from Scott! I'll make sure he sees your kind words!
Happy Driving! - Sophie
Very straightforward process
The whole process from the start was spot on, the support has been amazing. Scott has been on hand to answer any questions I put his way, and responded very quickly. I have never leased before, but would definitely consider doing this again as this has been an easy painless experience. 👍
21 October 2021
Reply from Willow Leasing
Hi David! Thank you for your amazing review! We're glad you rated us worthy of five-stars - customer satisfaction is very important to us! I'll make sure that Scott gets to read your praise! We hope you enjoy your new car and we look forward to helping you again in the future!
Happy Driving! - Sophie
Fantastic prices and great customer…
Fantastic prices and great customer service. The whole process was simple and easy from start to finish - just took delivery of my new car this morning! Kelly-Anne managed my lease, and was incredibly helpful from enquiry to delivery. Would highly recommend.
18 October 2021
Reply from Willow Leasing
HI Robert! Thanks for leaving such a detailed review for us. We always appreciate getting feedback and we are so happy to hear how you would recommend us in the future.
Happy Driving! - Sophie
Scott Marshall- Willow
Scott has been fantastic all through the process. His commitment in delivering a fantastic service to his clients is faultless , nothing is a problem even through these testing times. I would personally like to thankyou for all your help & most definitely, we will being using Willow in the very near future.
18 October 2021
Unprompted review
Reply from Willow Leasing
Hi Stu! Thank you for leaving us an amazing review! It's great to hear how your experience went with us and we're glad you've rated us five stars! I'll make sure that Scott gets to read your praise - he'll be so pleased.
Happy Driving! - Sophie
Scott Marshall the legend
Scott has been absolutely fantastic in the whole process. Holding my hand throughout as I’ve never done this before. All questions answered with answers that were detailed. He made me feel valued and his communication was excellent and always very prompt to respond to emails. Honestly would not hesitate to use Scott and Willow Leasing in the future. Thank you
13 October 2021
Reply from Willow Leasing
Hi Ruairi! Thanks for leaving us a great five-star review! Every member of our team look to help you in anyway we can - so its great to hear how pleased you were with Scott. I'll make sure that he gets to read your kind words!
Happy Driving! - Sophie
I took my car out with these guys and…
I took my car out with these guys and the service has been great from quote to delivery. So far so good!
Time will tell how we get on with the final stages when it come to giving the car back in a few years.
Kelly-Anne was the person I dealt with and she was fantastic, very helpful! Massive thanks.
4 October 2021
Unprompted review
Reply from Willow Leasing
Hi there! Thank you for taking the time to write a review for us! We always appreciate getting feedback and we are so happy to hear how satisfied you were with our service! We hope you enjoy your new car and keep in touch with us!
Happy Driving! - Sophie
A brilliant company to whom I wouldn’t…
A brilliant company to whom I wouldn’t hesitate to recommend. Marcus was friendly/ knowledgeable & professional. The process was very smooth and my car was delivered on the day promised. Excellent.
3 October 2021
Unprompted review
Reply from Willow Leasing
Hi Linzi! Thanks for leaving us such a wonderful review! Every member of our team aims to provide an A* service to every single one of our customers so its great to hear how satisfied you were!
Happy Driving! - Sophie
Big thankyou to Scott ensuring a smooth…
Big thankyou to Scott ensuring a smooth transition from my old car to my new one. Scott kept us informed throughout the process managing our expectations really well.
Thankyou again
1 October 2021
Unprompted review
Reply from Willow Leasing
Hi Tony! Thanks for leaving us a five-star review! We love getting feedback and to hear how impressed you were with our service is brilliant. I'll make sure that Scott gets to read your praise!
Enjoy your car and happy driving! - Sophie
Excellent service
Excellent service throughout from this company, Marcus always at the end of the phone for all my needs and enquiries
1 October 2021
Unprompted review
Reply from Willow Leasing
Hi Mary! Thanks for taking the time to write a review! Every member of our team look to help you in anyway we can - so its great to hear how pleased you were. We hope you enjoy your new car and we look forward to helping you again in the future!
Happy Driving! - Sophie
I can not thank willow leasing enough
I can not thank willow leasing enough, Scott Marshall you were amazing in dealing with all my requirements, from start to finish it was first class,.Thank you every one at Willie leasing I highly recommend this company
Maxine Hough
30 September 2021
Unprompted review
Reply from Willow Leasing
Hi Maxine! Thanks for taking the time to write such a fantastic review! I'll make sure that Scott gets to read your praise - he'll be so pleased with how satisfied you were with his customer service. Keep in touch with us on social media, we'd love to hear from you!
Happy Driving! - Sophie
My Brand New Nissan Juke
Just received my new lease car from Willow finance. Absolutely thrilled with it. Special thanks to Marcus who explained everything very clearly and has keep me updated with the process before and after completion. First class service Good to know if I need advice or help with anything they are there. Would highly recommend. Thanks once again Marcus
30 September 2021
Reply from Willow Leasing
Hi Jeannette! Thanks for leaving us some great feedback on our service! We're so glad with how impressed you were with our service - we always aim to provide an A* service to everyone! We look forward to helping you with your next car in the future!
Happy Driving! - Sophie
Kelly-Anne was always helpful and…
Kelly-Anne was always helpful and efficient and kept me updated with progress despite the COVID delays in the manufacture of the car.
Appreciated her customer service. Thank you.
29 September 2021
Reply from Willow Leasing
Hi Simon! Thank you for leaving us some feedback - it's great to hear you appreciated Kelly-Anne's customer service. I'll make sure to show her your kind words!
Happy Driving! - Sophie
I received my car yesterday wow
I received my car yesterday! What can I say the service from start to finish has been amazing. I cannot thank Scott enough, he has helped with every question so quickly and efficiently. I would highly recommend again in the future!
29 September 2021
Unprompted review
Reply from Willow Leasing
Hi Amber! Thanks for leaving us a five-star review! It's great to hear your feedback and we are so happy to hear how satisfied you were with our service! We look forward to helping you with your next car in the future!
Happy Driving! - Sophie
Reply from Willow Leasing
Hi Stanislav! Thank you for your review! We're glad you rated us worthy of five-stars - customer satisfaction is very important to us! Keep in touch with us on social media, we'd love to hear from you!
Happy Driving! - Sophie
Kelly-Anne is a star
Kelly-Anne was a star throughout the whole process of getting a Car, I was defo the annoying customer with a lot of questions, absolutely be recommending willow leasing and Kelly-Anne as the process was smooth.
Thank you :))))
29 September 2021
Unprompted review
Reply from Willow Leasing
Hi Jade! Thank you for leaving us a great review like this. I'll make sure that Kelly-Anne sees your kind words - she'll be quite pleased! It's great to hear that you would recommend us - we have a referral scheme so if you recommend us to your friends, family and colleagues, you could get some money back as a reward!
Happy Driving! - Sophie
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