Best pair of glasses I've owned. Very light frame yet feels robust… gold is a good balance of subtle and classy, blue lenses aren’t too blue and provide great contrast for driving. Superb customer ser... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
William Painter makes the most durable products ever using the highest quality materials so you can live your amazing life without compromise! Guaranteed.
Mission Blvd 4603, 92109, San Diego, United States
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brittany at William Painter is awesome. I have purchased a few pairs of sunglasses over the years, and through normal wear and tear, she has replaced them promptly through the warranty program, which is really appreciated.
Neil.

Reply from William Painter
7 years ago, I bought 2 pairs of sunglasses from William Painter.
Not cheap, but look great, and come with a lifetime warranty. Awesome.
Roll forward to last month. That's April 2026. I'm in Rio, Brazil. I live in the UK. Always have done.
I'm about to head to Ipanema Beach and as I get a pair of William Painter sunglasses out, I notice on one lens there are 2 scratches.
Roll forward 10 days, and I go online regarding the warranty.
No problem say William Painter. Send us pics if you can.
I did. Within 24 hours I'd had confirmation a replacement pair had shipped, and within 1 week I had received that new pair all the way over the pond from the US of A to the UK.
That, is gold standard customer service. I've told lots of people.
Thank you very much guys, and you Brittany!
I have had my William Painters for 5+ years when one of the nose cushions broke. First of all, I did not buy these directly and did not register them when purchased. So I thought I had no recourse but I wanted to check into a repair anyway. I was delighted to find out that I could receive a new pair of the same glasses. Yes, it cost me a warranty registration of $59 but that is about half of what I paid to get a famous brand repaired a while ago plus I had a brand new pair of glasses.

Reply from William Painter
Brittany was very responsive and helpful... took the time to completely explain the warranty replacement process.
Bought my Hook Blue Tint in 2020 ... lost them in 2022 ... filed a warranty claim with 49.95 fee last week ... and had my new Hook Blue Tint in a week!

Reply from William Painter
I love my sunnies. The frames are lightweight and solid, and the lenses are excellent as well. I've loved a few pairs, and as life happens I've also destroyed quite a few pairs. The customer service team is exceptionally quick to have another pair shipped to me because of their lifetime warranty. Always a great experience, thanks!

Reply from William Painter
They liftime warranty is amazing i had a pair and my lenses got damaged so i asked about the warranty and it was super quick and easy

Reply from William Painter
I’ve had WP sunglasses for a few years. I’ve gotten a lot of compliments and the build quality is great. I did have a pair break on the nose piece and replacing them was super easy and fast. Would def recommend them.

Reply from William Painter
Easy to order, super nice service and the hardware itself is amazing. Would recommend!!
I have been a fan of William Painter sunglasses for years. I just recently had the easiest possible experience trying to use the warranty, it was amazing, completed in a few days,
My whole family has now converted to William Painter sunglasses with a style for each of us. We are all hooked!

Reply from William Painter
I thought Brittany was very patient and helpful with during the purchase process for my empire glasses. I expressed my problem and she came up with a solution that I thought was more than adequate.

Reply from William Painter
I ordered the hook years ago and have been really happy with them and sadly managed to scratch the lens pretty badly and I reached out to them regarding their lifetime warranty and they sent new glasses right away.
Thank you Brittany in customer service if you ever read this.

Reply from William Painter
I bought my first pair of William Painter sunglasses in 2019 and have been using them on my boat and in the ocean ever since! In 2023, one of the arms broke, but thanks to their lifetime warranty, I was able to get a replacement with no hassle.
My original model wasn’t available, so I got to choose a new style at no extra cost. The replacement arrived quickly, and thanks to the $0 invoice, I didn’t pay any customs fees from the autority.
It’s been 3 years with my new pair, and I’m still super happy with them. If you’re the type to rough up or break your sunglasses easily, William Painter is made for you! The quality and customer service are top-notch.
I recommend William Painter 100%!
Happy sailing! 🌊😎

Reply from William Painter
Amazing customer service. After 5 years of having the glasses, I returned them for a brand new pair for only $50. Love that glasses. And love them. Thanks!

Reply from William Painter
The lifetime warranty on these glasses is the absolute best! Their customer support is incredibly helpful and their sunglasses are the best I’ve ever worn. I’ve been wearing their glasses since 2019. I lost one pair, another wash demolished by a friend’s pitbull and my previous pair was found broken mysteriously in my purse after a couple years of heavy wear. I’m rough on everything I’ve ever owned and maybe a little accident prone, but every time William Painter comes through!
🚨 Mom approved sunglasses alert! 🚨
I finally found sunglasses that can actually survive my life. The Oasis by William Painter aren’t just stylish—they’re tough enough to handle three wild kids, a high-energy pup named Oreo, and all the chaos that comes with parenting.
The best part? They come with a lifetime warranty. Yep, a lifetime. Because let’s be real… with my crew, glasses usually don’t last more than a week 😂
Comfy, sleek, and totally reliable, these are the kind of sunglasses that make you feel confident AND protected under the sun. If you’re running around like me and need eyewear that can keep up… stop scrolling. THESE. ARE. THEM. 🕶️✨
The customer support staff was friendly, knowledgeable, and incredibly helpful when resolving my issue. I will be buying any sunglasses through them, as their lifetime warranty is a huge bonus to already good quality products!
Extremely upstanding company. Devoted to their customers and the satisfaction with their products. They are quick to reply and very helpful. Also, they make great sunglasses.

Reply from William Painter
Talking to customer support is always easy. Only downside was the time between responses but other than that, very knowledgeable, very easy to get a replacement and very much looking forward to getting my new sunglasses
The warranty replacement was super easy and the customer service was fast
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.